Wizz Air

Had to make a trip to Poland for business and used Wizz Air on the return. Outward flight was RyanAir (cheap, even with priority boarding and seating) out to Krakow. On the return leg, I took a ticket with options for transfer, large bag and priority boarding and seating on WizzAir flying out of Katowice. Very positive experience, no crowding. I needed a visa check and staff did this for me though it was more than 2 hours before the flight time. Onboard experience was better than Ryanair - more legroom, cleaner and fresher interiors, good food. Would definitely fly them again for business but the tickets did cost me 3 times as much.

I travel a lot around Europe and generally find flying reasonable given the constraints of security etc. This airline though is a nightmare. If you want to go on a 3 hour flight on rock hard seats with zero leg room, this is the place for you. Also if you don't want to pay extra, then its the middle seat. Wizz Air reminded me of the bad old days of the cattle trucks of the 1970s. If after reading this you still decide to fly Wizz Air, then you can't say you didn't know what you were letting yourself in for.

I didn't expect a lot considering Wizz Air prices are usually reasonable. The bit which upset me recently is their disscount club membership fee. I paid for the ticket recently and have been asked if would like to extend my membership for another year. I accepted and paid what I thought was a fee. I buy the membership every year. While I try to book another flight I was told my membership expired, just made a call to their customer service and tried to clarify. Call charge is over £1 per minute and in total it costed me around £14. I have been informed I paid previously extention for a group travel membership instead of whole year single membership. I clearly remember accepting extended annual meembership and didn't think for a second it was any extension. I was booking flight for myself so would not need group membership anyway. So ended up paying fee for some extention didn't ask in the first place, paid for call and still have to pay for annual single membership. Just wanted to make people aware when you buy the membership to make sure. The other thing is customer service team likes to go away from their desk to consult the claim so the clock is ticking and you end up paying for it. Responses made on their website remain unanswered. Very frustrating.

Wizz Air has to be the worst airline I've ever encountered. Reading other reviews, what happened to us has happened to scores of other travellers. We checked in on-line from our hotel the day before, having paid for cabin and check-in baggage. On arrival at Budapest airport we were told we didn't have a boarding pass and couldn't fly unless we paid an additional $140. I explained that we had already checked in with the boarding pass on our iPhones but they weren't interested. The desk where we had to front to get our boarding passes had 1 staff member and the wait meant that we very nearly missed our flight. The staff were chasing us after security to find the plane hundreds of metres away on the runway. Price gouging at its worst: never again with Wizz!

Refused to check me in, Wizz Air staff sent me across the airport with the wrong information, then refused to take my bag and to print my boarding card, eventually printing it out when I was at the point of missing the flight. At the gate, they then charged me for the large (2cm above their length measurement) bag they had prevented me from checking in as well as my hand luggage, and also took away my boarding card. At the stairs to the airplane they said my bag had to go in the hold (so much for paying to avoid having to wait for luggage for those so inclined). Boarding, I didn't have a boarding card, but they let me board anyway - I had to ask where I should sit. Shame I can't rate Wizz Air in the minus.

Bought tickets for Wizz Air over 3 months in advance and paid extra for checked luggage. Showed up to airport and was basically blackmailed by the agents on the ground to purchase a printed ticket despite their website not working correctly. Showed pictures to agents, but essentially was refused and had to pay and additional $80 US. Overall, not worth the money and the flight itself was poor. The company nickels and dimes their customers for everything and seats although leather on the flight were thin and poorly cushioned. Not worth the cost even for a short hop around Europe - buyer beware.

I have to say after waiting in a very long queue for ground staff to check every single passengers hand luggage and bags for measurements at the departure gate I was disappointed to learn my bag was a whole 1cm too large to fit into their measurement cage, being hard luggage it had no flexibility like most soft bags tested for size and I was accordingly charged £29.50 for the privilege, I was also refused a receipt as their card machine at the departure desk was not working and they had to call my card details through. The attitude of the crew was nothing short of rude. Would I fly with Wizz Air again, not likely I'd rather pay a little more for decent customer service.

I have never had a more miserable flight experience. While the Wizz Air price is initially cheap, add-on prices, including baggage requirements that are unique to Wizz add up quickly. Checking in on their website was nearly impossible, the first day it timing out several times for no reason, and the next day not permitting me to enter passport information correctly - I had to start again several times, and wasted an hour of my day. I was unable to print a boarding pass, and subsequently was charged 30 euros each for this enormous service. And the flight was late, boarding chaotic, and uncomfortable.

Great flight with Wizz Air. Plane took off on time and landed early. Cabin crew pleasant and helpful. Drinks and snacks reasonably priced and no hard sell, common with other low cost carriers. Decent leg room and seat comfort. Would not hesitate to use again.

I flew with Wizz Air from Malaga to Budapest on 4th October returning on the 7th October. My booking was made using their phone app which was easy, and if you take the 'tiny' cabin bag option, the seat they assign you and do online check in its very very cheap. I paid extra for larger cabin bag and an aisle seat. Both flights on time and the cabin crew were friendly. Enough leg room and reasonably new aircraft! Food as per Easyjet/Ryanair isn't cheap however far less choice! I would use Wizz Air again.