Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1442 reviews
3/10
3 star Skytrax Rating
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8/10

"a very pleasant flying experience"

(United Kingdom)

Had a very pleasant flying experience with Wizz Air in both directions. The aircraft was bright and clean and the extra leg room seats were great and available for a reasonable extra charge. Cabin Crew were friendly, polite and professional. Much better than other carriers that I have flown with. Our flights were a little bit late departing but it was no big deal. No problems with baggage, as unlike other passengers who have complained about having to pay extra for their cabin baggage etc, we read the airlines terms and condition relating to baggage. Passengers only have themselves to blame if they turn up at the airport with cabin baggage that is bigger that what Wizz Air allow to be carried for free. You are informed by email before you fly of the allowed baggage dimensions and it is also clearly printed on your Boarding Card. Would definitely fly with this airline again.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuton to Sofia
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not be flying Wizz Air again"

(United Kingdom)

Verified Review | Vilnius to Luton. Awful. Flew out a few days ago and the flight was over an hour late. My girlfriend took a different flight on the same day and was also delayed. This airline seems to consistently predict flight times that they are aware they cannot meet. My flight back home today is once more an hour late. Further to that they call boarding before the plane has even touched down so your forced to stand and wait. Trying to be efficient and cut costs has resulted in an appaling customer experience and I suggest that you pay the additional money for any other airline. Will not be flying Wizz Air again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVNO to LTN
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"insufficient leg room"

(United Kingdom)

Verified Review | Do not fly Wizzair. Flew from Luton to Prague. The Airbus A320 I have flown in previously but Wizzair's seating configuration made travel massively uncomfortable - seat base size inadequate and insufficient leg room. Planes were late and we were treated like cattle. Bad experience never to be repeated.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLTN to PRG
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"one of the sneakiest airlines"

(Netherlands)

Verified Review | Sofia to Brussels with Wizz Air. Without a doubt one of the sneakiest airlines out there. Very unclear baggage allowances and whenever your bag is even a few centimeters too long they immediately smack you with a very high 'fine'. They are either not interested in creating clear guidelines or live off of the fines they hand out every flight. I had to search for half an hour on their website before I found out exactly how to make sure I would not have problems at the boarding, but I saw several passengers being sent back to pay more. Boarding crew was condescending and sneered answers instead of replying normally. Flight crew was lazy and appart from the fake smile at the entrance not friendly either. Definitely never flying with them again, horrible airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSOF to BRU
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"very reasonably priced"

(United Kingdom)

I was very satisfied with my Wizz Air flight. The crew were friendly and looked very professional. No issues whatsoever and the flight from Luton to Gdansk was on time. No issues with my hand baggage. As long as you understand their company policies on baggage fees than you will be fine. Very reasonably priced. Certainly will fly again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLTN to GDN
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Wizz Air redefines the low standards"

(United Arab Emirates)

Verified Review | Complaining about airlines is almost redundant nowadays. We are all aware of long lines, bad service and endless excuses to make travel unnecessarily complicated. However, Wizz Air redefines the low standards most airlines abide by in today's travel landscape. I decided to travel with Wizz due to their decent hours, considering other flights would take longer to fly from Abu Dhabi to Norway. I had never flown Wizz, and quite frankly never will again. Their information and ticketing says that they allow one small carry-on piece and a personal item. Upon arriving at the airport it becomes a matter of 'or' rather than 'and'. Suddenly, strict rules and regulations apply and a fee of 190 aed ($52) is tagged on. Their definition of "small bag" is the size of a woman's purse according to the person at the counter. Furthermore, trying to argue about the size stated on the ticket and the counter person's definition is pointless as there is no manager available to verify the size. Again, most positions are not manned by people who can make one decision, instead they're only there to follow some ominous rules that I'm willing to bet they don't even know themselves. Airlines like Wizz prey on the blurred lines between miscommunication and misleading so to avoid that, follow their rules as many others have suggested. Better yet, I would suggest not to fly them at all. At face value the ticket price seems great, but quite frankly it's only a small percentage off of the price bigger carriers charge. In addition, Wizz flies out of DWC - an airport between Dubai and Abu Dhabi - for which a cab ride is 200 AED ($54). So, add the base fare, a small hand bag and a cab fare, and Qatar, Etihad and other local international carriers sound like bargain themselves.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDXB to BUD
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"suggest not to fly them at all"

(United Arab Emirates)

I decided to travel with Wizz due to their decent hours, considering other flights would take longer to fly from Abu Dhabi to Norway. I had never flown Wizz, and never will again. Their information and ticketing says that they allow one small carry-on piece and a personal item. Upon arriving at the airport it becomes a matter of or rather than and. Suddenly, strict rules and regulations apply and a fee of 190 aed ($52) is tagged on. Their definition of "small bag" is the size of a woman's purse according to the person at the counter. Furthermore, trying to argue about the size stated on the ticket and the counter person's definition is pointless as there is no manager available to verify the size. Again, most positions are not manned by people who can make one decision, instead they're only there to follow some ominous rules that I'm willing to bet they don't even know themselves. Airlines like Wizz prey on the blurred lines between miscommunication and misleading so to avoid that, follow their rules as many others have suggested. Better yet, I would suggest not to fly them at all. At face value the ticket price seems great, but quite frankly it's only a small percentage off of the price bigger carriers charge. In addition, Wizz flies out of DWC - an airport between Dubai and Abu Dhabi - for which a cab ride is 200 AED ($54). So, add the base fare, a small hand bag and a cab fare, and Qatar, Etihad and other local international carriers sound like bargain themselves.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDWC to BUD
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"actual cost was close to BA"

(United Kingdom)

Verified Review | London Luton to Katowice with Wizz Air. Luton Airport bag drop off staff was rude and not organized. It's their daily job and not a difficult one at that, hence I just cant understand why they cant do it properly. Service at the plane wasn't better either, the staff were gossiping a lot about their colleague which was very unprofessional. The actual cost was close to BA as they charge lots for checking bags and paying via credit card. It was my first and last time with Wizz Air, there are plenty of carriers between London and Poland therefore only use them if you have no other choice.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLTN to KTW
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"just follow the rules"

(Romania)

I frequently fly with Wizzair and always was happy with their service. Good value for money, just follow the rules stated on their website. Flight Târgu Mureș to Luton was on time, services according to travel contract. Contrary to previous menu deficiencies, this time they provided tomato soup on board. It was somehow weird that card payment on Wizzair flight did not work with WizzMastercard (Bancpost), but it did with card issued by another bank.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTGM to LTN
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"great value for intra-european flights"

(Romania)

Verified Review | Milan Bergamo to Bucharest. Wizz Air is a low-cost airline, which delivers what it promises. When you only pay 9,99 to 19,99 EUR for the ticket, you cannot really ask for more. Read the rules carefully, stick to them and you should not be charged anything abusively. Delays happen and they are generally handled reasonably. Low cost airlines usually do not re-protect you on other carriers so if you fly on less served routes and the flight is cancelled you may have to wait for a couple of days for the next available flight. Overall, great value for intra-european flights.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBGY to OTP
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes