✅ Trip Verified
| Today, I had THE worst experience of my life on Wizz Air. I arrived early for boarding so that I could find room for my backpack in the overhead compartment - which I did. I then took my row 'C' aisle seat. After boarding was completed, I was made to remove my backpack by the stewardess and force it under the seat in front of me. My backpack is large, flexible and within Wizz Air's size limits, but placing it there meant that there was no room left for my feet. (See photos). I could not place my feet outside in the corridor area, either as it would have tripped other passengers who were walking and blocked the food trolleys. I had no choice but to place my feet under the metal braces in the seat in front, meaning that every time the passenger in front moved in his seat, my foot would get crushed. By the end of the flight my foot was bruised, and I was in pain, simply because my bag was too large to fit under the seat, and it should have been left in the over head compartment. Upon pointing this to the stewardess who instigated this episode without any consideration of the consequences, she told me to write to Wizz Air and complain, and that there was nothing she could do. It may be that Wizz Air will read this and decide to reply, stating that shortly larger bags, such as the one which I had to remove mine for will not be allowed without an extra fee. However, that is not the point. At the time of my journey, this was allowed, and. Wizz Air provided zero safe foot space. My bag was also too large to fit under the seat in front, and should have stayed in the overhead locker. Additionally, as my bag was too large to fit the seat in front, it was blocking the emergency escape route of the passengers sitting in the window and middle rows. This is dangerous, and I believe against passenger air transport safety rules. There were also a couple of other, issues regarding hygiene. I noticed that the toilets were cleaned by cabin crew, without wearing gloves, using paper towels from inside of the toilets. First the seat was wiped, then the sink and finally the same towel was dropped on the floor and the floor was wiped using the shoes. The stewardess then pick up the papers from the floor using her hands and flushed them down the toilet. After this, and without washing her hand, she walked to the food trolley and started serving food to passengers, touching coffee cups, water bottles, serviettes and sandwich wrappers. This has to be the worst case of hygiene which I have ever come across, and I would not trust any food served on this airline. I also noticed that the headrests on the seats had grease marks on them, as the paper headrests were missing. The Velcro exists to hang the headrests from, but in order to save costs, it seems like Wizz Air have decided not to care about this item either. I have travelled on Wizz Air on numerous occasions in the last 10 years or so (about 10 times this year alone), however the service has reduced dramatically, the prices have any rocketed (they are often more expensive than national carrier National carriers) and the staff's attitude to customers is simply atrocious - possibly due to their fast expansion. Because of a staff members attitude, the poor and dirty hygiene, over crowding, and bad value for money, I will not travel on Wizz any more, and I recommend that you check the prices of other airlines before booking with Wizz Air.