Wizz Air

Not Verified | With the Covid 19 issues I booked Wizz Air's most expensive fully flexible fare, with the reasonable assumption of getting my money back. However on cancelling this just goes into a wizz-flex account to use as expiring credit. I thought I would be able to try a claim from there call centre, however, it just puts you on hold forever and charges you a criminal amount - Total thieves.

✅ Trip Verified | My wife and I have had accounts with wizzair for over 10 years and fly with them at least 4 times a year. Never really had a problem with them but had a few IT issues which have always been resolved over the phone. Before covid 19 lockdown booked 4 flights with them which 1 they cancelled and the other 3 could not be taken due to the fact that the first flight was cancelled. They basically told me to go away and accept 25% refund or nothing!! They argued the remaining 3 flights were available and it was up to us to turn up for them even though it was impossible to do so. We then booked 4 flights for later in the year, when we got conformation they had charged for extra luggage we didn't want, we contacted them immediately AND before the transaction was complete , the money was still in our account, Guess what! Our fault we`re taking the money make a complaint! Then we notice that one of the ticket had the my christian name on it not my wifes. We immediately contacted them, Guess what!!!! You`re fault pay 45 euros or lose the flight!! Wizz Air have definitely changed their customer care from good to tell everyone to go away! We understand it is difficult for airlines at this moment but brutal and rude response to genuine enquiries is not the way to treat long standing honest and decent clients. Regrettably, we will be pursuing Wizzair through the County Courts which seems to be the only way to take them to task. Sad day.

✅ Trip Verified | Luton to Budapest, great value for the money, seat is spacious for me (I am 5,5). Service was good and the flight attendants were friendly. there is no inflight entertainment but this is a budget airline so I wouldn’t expect anything. The plane seemed very clean.

Not Verified | Customer service is absolute shambles! I contacted Wizz Air on 15/06/20 at regarding my booking to enquire what my cash refund would be if I were to cancel my flights. The agent I was speaking to confirmed that an amount of £1221.00 would be refunded back to my credit card. The difference between what I actually paid £1609 is what they are charging as a cancelation charge. The agent further clarified that the amount of £1221.00  would be credited to my credit card account within 2/3 weeks. Upon being given this information and only because this information was given to me I agreed to cancel my booking. Shortly after cancelling the aforementioned booking I made an entirely new booking for the same flight & date for only £670.00.   I called Wizz Air again just to re-confirm that I should expect the refund to my credit card no later that within 2/3 weeks only to be told that the agent I spoke to on 15/06/20 with whom based on the information they had given me & proceeded to cancel my original flights with had in fact given me incorrect information & that I would not be receiving a refund to my credit card but instead the amount of £1221 would be credited to a Wizz Account and that I would need to use this credit within 3 months!!  This agent proceeded to advise me that Wizz Air cannot be held responsible for a colleagues error which is an absolute ridiculous & totally unacceptable statement to be made. Without the refund as promised by Wizz Air our holiday is now in jeopardy in addition we stand to lose our deposit for the accommodation which was booked independently from Wizz Air as we now have only until 18/06/20 to confirm that we still want the accommodation. WizzAir have breached the agreement made with me & in addition are legally responsible for the actions of its employees. my complaint was closed as I did not respond the confirmation email “thank you for submitting your enquiry. We will look into this and contact you ASAP. “ A representative advised this is because I did not respond saying thank you!

Not Verified | My flight has just been cancelled, no explanation whatsoever. I thought the restriction period has been extended but it's not the case. So I started booking again the next available flight. And if on my original booking I had a package with priority boarding and large trolley on board, they only gave me back the priority boarding (useless by the way) so I had to pay another £30 on top of my original booking for nothing. The only way to contact them is through a call centre which charges a fortune (so stay away from it). This company used to be a lot better some years ago but it got worse and worse, year after year. I remember when I used to get £60 flights with return from UK to Romania and with £25 extra for a membership you would get benefits like priority boarding, free seat selection and extra large trolley. And it was ok if the services were not the best as you wouldn't pay for premium. But now you pay a fortune and you get the same lousy services like before.

✅ Trip Verified | I was trying to do check in on line but my phone battery was dead I needed a plug or a place where to charge my phone been told to wait outside and come back 1 hour before depart. I couldn't check in then when i went to check in desk they asked me the boarding card i explained what happen but they didn't want hear any reason. I had to pay 35 euro for a print on a piece of paper and then I received a receipt of 30 euro then went back and show the receipt then i got the pass. I had 2 bag with me just hand bags and they asked me i had to pay for one OK 25 euro but the receipt was 20 euro. Also the flight was 45 minutes late and nobody even apologise. Worst airline ever.

✅ Trip Verified | Birmingham to Tel-Aviv via Bucharest. We booked with Wizzair for a flight in April. When asked for refund was not given enough information between vouchers or refund so chose refund and was notified that we will have 30% of what we have paid. Asked to speak to a manager, on a phone line that cost me £20 for 8 minutes. No manager wanted to speak to me and try and help. They know they are going down so basically could not care less. They know that none of us will fly with them again. The only option is to get the insurance companies/bank get the money back.

Not Verified | Booked family tickets with baby and my wife and we were allocated separate seats, regardless we did check-in 48h before the flight. I called customer service agent, who said he can’t help us and if we want to seat together we have to pay more. Despite I paid for the tickets, luggage + flexible priority tickets. This airline is allocating on purpose separate seats for couples and family to make them pay for seats next to each other. Also their customer service staff is very rude and not helpful at all.

Not Verified | The online booking system is terrible. Nine months befre the flight date, the flight was shown as fully booked, only some of our party managed to get seats. Then the flight disappeared from the online system. A month later it reappeared, only half the seats are booked. So we all book on one flight. Then in February we get told the flight is being rescheduled to overnight flights, meaning some of us can't make it. I choose the refund to credit card option that I am given. In late March I get an invoice that appears to show I'm owed my full flight cost. Since then, nothing. Today I ring up to ask why and I'm told the refund can't be made to my credit card for some bizarre reason, which is why it hasn't been processed. My bank details are required. So that's all been done but now I'm told it will be up to 30 days for the refund to be issued. I'm not holding my breath for this - I can see a credit card refund coming on in July. I've flown WIzzair before and it was OK, no worse than any other budget airline in that respect. Just their customer service is appalling.

Not Verified | My flight to Budapest was cancelled so I opted for a refund. The flight was meant to be 27th march. I am still waiting for my refund. I've called them several times and told my money was refunded but given several different dates, and lasted tried to blame my bank. Its now 29th May and Wizz air owe me nearly £100. Disgusting customer service. Written a complaint, response time is 30 days, disgusting. That will be 3 months wizz air gave nearly £100 of mine. I will never use Wizz Air and certainly won't recommend.