Wizz Air

Not Verified | My partner and I were denied boarding due to Wizz Air selling too many tickets on a fully sold flight. They offered us a next flight available which was in five days and only two days before our return flight. We were then given a compensation claim form that assured us we would get the money that we would spend trying to get to Sarajevo. We booked flights to Belgrade, hotel for one night, flights to Sarajevo the next day as there was none on the same day. Soon after our return to London, we filled in the claims and expenses. No communication from Wizz Air side, no refund and it has been more than a month, horrible! You are happy to sell too many tickets but not happy to refund the money, very poor experience!

✅ Trip Verified | Priority lanes were respected but there was an hour delay to the flight. I was sitting in the emergency exit in seat 29F which was very comfortable but the cabin staff that was sitting opposite me was not very good - she charged me 7.50 Euros for a Starbucks capuccino and chocolate croissant when in fact this should cost 5.50 Euros as it qualifies as a special offer. Rest of the crew was very nice and the cabin and toilets were clean.

✅ Trip Verified | Worst airline ever. They charged me 45 euro cause the check in didn't made by my phone. They cannot service quality so they are trying to take your money by this appropriate way. I don't recommend it at all.

Not Verified | No communications about the procedure to fly with Wizz Air from Saudi Arabia. No transit allowed. Full visa fees charged and no-one talked anything about at the moment of purchasing. Delay 2 hours for the departure. Absolutely no service at all. Bad experience, my advice is "pay little more and never do the mistake to purchase with Wizz Air"

✅ Trip Verified | Worst airline ever - check in system is the worst and they will ask you to pay a lot. They're taking your money for the worst service. Crew are rude and wouldn't explain it. I wouldn't recommend it for everyone. Attached additional charges to pay because when you check in online you have to pay and when you check in with them at the airport even with 3hrs before you will have to pay 3x. My first time and definitely my last time with this kind of service.

✅ Trip Verified | Easily the worst airline ever. Maybe it was some kind of joke to switch my seat so that a 2 meter tall guy would sit in the smallest seat on the plane? I didn't notice it when I got the ticket and they couldn't fix it afterwards. I wish I never had to fly with WizzAir again. Even 1/10 would be too high for such service.

✅ Trip Verified | Egregious, questionable business practices! I purposely called customer service ahead of time the day before, due to being unable to register for the flight and I did not want to be charged. So, the day of our flight we arrived at the airport 2 hours in advance. There were 2 people there to check in hundreds of passengers for two separate flights, and the line was not moving. When it was finally our turn (about 20 minutes before the scheduled flight time, the Wizz Air rep insisted we pay 80 euros for not registering ahead of time. I tried to explain of the IT issues I had encountered, but she wouldn't listen to us, and told us that was the "procedure". So we had to run to another terminal to pay - at which time there was 5 minutes left before the flight. When we asked how to get to the terminal, it was listed at the other terminal (3) (which was a good distance away) but the Wizz Air employee told us it was terminal 4. There were other customers from all over the world (Irish, Portuguese) who had the same problem. At this stage in the game I insisted they show us where we should go. But of course, we had to go through security - where they (temporarily) lost our passports! Honestly, I was afraid of having a heart attack. They did not seem at all concerned, as I assume this is the norm for the company. It was infuriating, and so unnecessary! I hope that no one else ever has such a problem. My conclusion - total rip-off, scam operation. We will never take Wizz Air again!

✅ Trip Verified | Very unpleasant experience when came back on Friday 24th February at Varna airport. The Bulgarian employee of Wizz Air insisted on us showing her the Settled Status Letter in UK and kept us until all people left to the plane. This request does not appear in any of the travelling documents, in England the custom officers do not ask any of this. The Settles Status Letter is not for use and I cannot have it with me. The UK visa account provides all people with a settled status in the UK just with a share code. So, at the border in England, I show just the ID.

Not Verified | Always check in online. Paid 80€ today as we had no internet to check in. 50€ fined to modify one letter in the name passenger. This company is a scam and total disgrace

✅ Trip Verified | The flight was delayed and they put all people in the air hall without letting to move. Very difficult to get any help online. Phone call eats all money and you have to wait for ages. Instead of adding an extra luggage bag they just upgraded the luggage with the same bag. Instead of requested 2 bags I got 1 but with the higher weight. No return of funds, only on the air company account and you should use it with them only even if you don't even want to hear about this company. Or you will just loose the money. Seats are like village benches comfort. Definitely will never travel with this company again. Highly not recommended.