| Luton to Tromsø. Do not fly with this airline - customer care is non existent. While they will fulfil their legal obligations, they have no concern towards their passengers. We were unnecessarily delayed 31 hours, leading to many people cancelling their entire trip. Following an aborted landing due to bad weather (understandable if due to safety reasons, although other flights managed to land 30 mins before and afterwards), we were redirected to Stavanger in south Norway, two thirds of the way back to our starting point. There were many airports on the way that we could have stopped at instead (Trondheim, Narvik, Alesund, Bergen, Oslo, the list goes on) so we knew there was something not right going on, and were given minimal updates throughout (for example, where Stavanger was). Two hours after landing there, we were told that we were being returned to Luton and there was no other option. There was no reason for this redirection all that way except that the airline knew they needed the plane in the morning for other flights, and lied to the passengers about the reason. They could have put us up in Oslo/Trondheim/Alesund/Bergen etc and returned to Tromso early the next morning - surely that is easier and cheaper for them in fuel costs than having to take an entire plane back to London and then put on an entirely new flight the next day?