Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1377 reviews
3/10
3 star Skytrax Rating
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1/10

"Worst airline ever"

(United Kingdom)

Not Verified | Worst airline ever. Constantly late, rude staff and are now lying to airhelp about paying compensation. My pregnant wife had to sleep on the floor as the flight did not arrive until 4am. Compensation offered was 4 euros. I am disgusted.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Gatwick
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Hardly a low cost airline"

(Greece)

Not Verified | They find unbelievable ways to make you pay for everything. Hardly a low cost airline. It is all about profiteering. What a shame!
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon Gatwick to Athens
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"I would recommend"

(Germany)

Trip Verified | Very okay experience. Leg space is narrow, food for purchase is just ok. But staff is very nice and professional. The ticket price was excellent value. And yes, this flight was delayed by an hour. But I would recommend.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Belgrade
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"nothing short of appalling"

(United Kingdom)

Trip Verified | Wizz Air's handling of our recent flight from Nice to London Gatwick was nothing short of appalling. The flight was delayed by a whopping 5 hours, departing at 2:15 am instead of the scheduled 9:15 pm, with a pitiful EUR 4 compensation offered. When all the shops closed at 11:00pm no Wizz Air staff were in sight to provide any food or water. What's worse, there was zero communication from Wizz Air throughout this ordeal. The staff, from check-in to the gate, were not only unhelpful but also incredibly rude when passengers sought information about the delays. No updates were provided about the reasons for the delays or when the flight would actually take off. Wizz Air's treatment of passengers during this experience was shameful. They failed to meet basic expectations of courtesy and transparency during a significant disruption. They are black list in my books and I would warn anyone from considering with them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNice to London Gatwick
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"an absolute disgrace"

(United Kingdom)

Not Verified | My first and last time flying Wizz Air, an absolute disgrace from start to finish. Flying from London to Kosovo was a 5 hour delay and flying from North Macedonia back to London is a 3 hr delay. Still waiting. No one at the counter to give information get sent to airport information who send you back to WIZZ AIR. Whilst their lower price may be attractive you spend more money trying to correct this airline’s unreliability with plans you have made whilst delays may occur.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"suggest everyone not to fly Wizz Air"

(Canada)

Trip Verified | Apparently they don’t allow transits even if you have valid transit visa and this is not mentioned anywhere except if you fine read their terms and conditions on the website. I suggest everyone not to fly Wizz Air unless you have tourist visa or citizenship of that country you’re flying to. Also, someone told me food is bad but I didn’t get a chance to try that.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDammam to Rome
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"The biggest mistake of my travelling life"

(United Kingdom)

Not Verified | Had a great experience at airport, the staff employed by the airport and restaurants were really friendly and helpful 10/10. Unfortunately, we had booked with Wizz Air. The biggest mistake of my travelling life. Made to pay for hand luggage by a nasty little guy who seemed to enjoy making passengers pay for hand luggage (the same hand luggage that was entirely acceptable to Wizz Air on the outward journey). He informed us rules had changed but provided no evidence - this in my opinion is simply a money making scheme and I certainly wont be visiting Budapest again which is a great shame as we loved the place.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBudapest to Edinburgh
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"biggest let down for Hungary"

(Spain)

Not Verified | Disgraceful, greedy airline. No frills does not mean take advantage of your passengers. I should’ve read other reviews first before booking. Despite being no frills, they could still treat customers with respect. The biggest let down for Hungary!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Budapest
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"we paid for 5 cabin bags"

(United Kingdom)

Not Verified | The problem started with the booking. They were not explicit they gave measurement of cabin baggage without specifying it was for priority passengers only and they did did not mention during booking that if you do not do online check in you will have to pay. We ended having to argue with the uncompromising check in staff and we paid for 5 cabin bags. I would like to mention here we paid in Turkish liras at a very inflated exchange. Their call centre is total disgrace snd utterly useless.
AircraftA321 NEO
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Luton
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"the least reliable of the LCC flying in Europe"

(Brazil)

Trip Verified | As most people stated in here, Wizz Air is the least reliable of the LCC flying in Europe. Yes they do have very good prices but be prepared for last minute schedule changes, and 1,2,3 hours delays. At Oporto the staff did not even care to announce gate change, people were lost and confused. The planes are brand new so cleaning and conservation is not an issue now. When booking them try to get the fare with carry on as if you add it later it can be as expensive as the flight itself. I will keep flying them as long as the price is very low.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePorto to Milan
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes