"€48 euros if i didn't check in"
Kevin O'Donnell (United Kingdom)
Not Verified | I was charged €48 by wizz air for not checking in online, even though i was at the baggage check in as soon as it opened 2.5 hrs before the flight time. I got an email the day before saying check in online, but it didn't tell me I'd have to pay €48 euros if i didn't check in. Huge slap in the face.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tirana to London |
Date Flown | February 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“Don’t let the cheap flights fool you”
Sophie Walker (United Kingdom)
Not Verified | I had one of the WORST flight experiences I have ever had. Don’t let the cheap flights fool you. If you don’t purchase a seat on the plan and go for random seat select, there is NO GURANTEE you will get on your flight. Also the people I had to deal with, the attitude and rudeness was next level, they won’t listen to you, don’t help you when you’re in need. I don’t know how they sleep at knowing they work for Wizz air, and how they constantly let passengers down. The complaints centre is a waste of space, I would get more help from talking to a brick wall. I tell EVERYONE I know never, ever, ever fly with Wizz Air, even if it is saving you £20/40, it’s not worth, ANY other airline you will be guaranteed a seat on the plane, but not Wizz air.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | London Luton to Albania |
Date Flown | July 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Very poor customer services"
P Pawel (United Kingdom)
✅ Trip Verified | Don't purchase any Premium Insurance via CARTRAWLER. Very poor customer services too. In order to resolve the issue, you will need to create a complaint ticket. We will aim to resolve your complaint within 20 working days from when it was created, but it can depend upon the type of problem and who the car rental supplier was. In order to start the process, please access your voucher through the link below and click "Booking To create your ticket, go to the "Help Centre" section where you can classify the nature of your complaint, provide us with a description of what happened, and upload copies of documents to pursue your complaint. After this is done, the online chat box will appear. In the chat box, you may now provide us with a description of what happened - the clearer you are, the faster we will be able to start the process of investigation. Please follow the chat conversation right to the end until you are informed that your case has been created and a case number has been provided, or the bot will be unable to successfully create your complaint ticket. If you have any further queries, please don't hesitate to contact us. I wish you a great day. Kind regards, Souraj Customer Support Representative"
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Luton to Katowice |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Absolute scandal"
Haakon Heroe (Norway)
✅ Trip Verified | Was unfortunate to drop my custom made hearing aid costing 7500 Euros in the seat. Seat 1C. The hearing aid is in the seat frame, all they have to do is take out the bag with the life-vest, retrieve the hearing aid, and that's it. They refuse to do so, have just sent me a lot of paragraphs that I myself am responsible for my belongings. I know that, this was an unfortunate incident, and since they are to stubborn to just take it out I will now have to purchase a new one, go through all the procedures to have it fitted. Absolute scandal.
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Gdansk to Bergen |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"duplicate charges on luggage"
C Horton (Cyprus)
✅ Trip Verified | I see that I am not alone here having been a Wizz Air passenger with duplicate charges on luggage. Flying with Wizz was like experiencing the lower reaches of hell: cramped space, filthy conditions on board, miserable service attendants at the gate, and to top it off they charge you twice for services. How are they able to get away with scamming passengers like that?
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Luton to Larnaca |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“Another bad experience”
Terje Solhaug (Norway)
Not Verified | Another bad experience with Wizzair, but for sure the last. First they moved the schedule from 7 pm to 5.30 am. We bought this trip due to the nice schedule. The day before departure, we tried to check in online, but that was not possible, got a msg, internet check in is not available. We tried their chat, not working. We tried to call but endless lines. When we showed up early in the morning ending up in line for check in, it’s possible the clerk did not speak english, but we were sent to another line, there we had to pay 220 zloty pr person, cause we had not checked in online. Then back again, this time we got the boarding cards. We went in among the last ones, no space for the luggage. We heard the attendants tell us passengers just to put trolleys in the overhead bin. Nobody listened, small bags jackets, everything. The plane left half an hour late, not Wizz Air’s fault though, had to deice. But we have learned one thing, never ever Wizzair.
Aircraft | A321 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Krakow to Oslo |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"charge you for everything they can"
Filipe Polido (Portugal)
✅ Trip Verified | Do not fly with this company! They will charge you for everything they can. From Lisbon to Warsaw they've stopped people to demand money from luggage, from Warsaw to Lisbon, I've paid on the website but then they charged me on the airport! Other than that, on the flight itself, any request was ignored. Never again! Even RyanAir is still better than WizzAir.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Warsaw to Lisbon |
Date Flown | December 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"A very bad experience"
17 reviews S Hauger (Norway)
✅ Trip Verified | We got a message In the morning, where we were informed that the plane was delayed 1.5 hours, so we went later to the airport. Two more delays came up, it ended up with nearly 4.5 hours late. The normal chaos inside, with people try to get all their luggage stowed away. When we started our decent, the captain informed us that Krakow airport was closed, and we had to land in Katowice. Outside Katowice airport we did not find one single representative from Wizzair. A lot of busses were lined up, but no signs on them, we tried to ask people that was on the same plane , and could speak polish, what was hoing on. Nobody knew. The busses was not for us, but Ryanair passengers. So we ended up with a taxi to Krakow, cause we gave up to find a bus. A very bad experience with Wizzair, all about their customer service is bad, started already from online check in and onward. Its many years since we travelled with Wizzair, and for sure there will be many years to the next.
Aircraft | A321 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Oslo to Krakow |
Date Flown | December 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"When things go wrong, WizzAir do not care"
H Wells (United Kingdom)
Not Verified | We flew from Vienna to Gatwick and due to Storm Darragh, circled in the air for an hour before landing. Landing was attempted but aborted due to strong winds and we were diverted to Cologne, Germany. Here we sat on the tarmac for 2 hours with minimal information and were still required to pay for water! We were eventually told we were flying back to Vienna. Some passengers chose to get off at Cologne but were told they would not receive compensation if they did. We then took an hours flight back to Vienna. On arrival we were told that ground staff in the airport would rebook our flights and arrange accommodation if needed, and not to do so ourselves or we wouldn't be eligible for compensation. However, we were well and truly DUMPED. We were sent through a side gate of the airport completely bypassing passport control. After collecting baggage and having no idea what to do, a staff member told us to go to arrivals and someone would be with us shortly. 2 HOURS later with no sign of any staff, police show up. Turns out us UK citizens are technically there illegally due to going through the side gate. Once the police had dealt with this, we waited a further 3-4 hours with no food or drink until the airport opened again and staff arrived. Here we were told they couldn't do anything and to book flights and hotels ourselves. To dump 250 passengers in a closed airport with no information, no drinks, no seats or anything was truly DISGUSTING. We are now all fighting for refunds and compensation and struggling to get anywhere. When things go wrong, WizzAir do not care at all about their passengers!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Vienna to Gatwick |
Date Flown | December 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"bag size restrictions are crazy"
R Marsal (Hungary)
✅ Trip Verified | They deliberately puts all seats away as far as they can. Bad service at the airport and on flight too. The bag size restrictions are crazy and pointless. Avoid if you can. They try to get all the money from you as much as they can.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Budapest to Brussels |
Date Flown | December 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |