Wizz Air

Not Verified | Having bought the ticket Abu Dhabi-Muscat several weeks in advance, very few days before departing I received an e-mail about the flight cancellation. No explanations, no reasons, just a notice. I had to combine that flight with another from Muscat to Buenos Aires, so I had a very hard time searching for a new flight the same day and similar time. Fortunately, I found one with Etihad (paying four times the original Wizz ticket). Many people told me about Wizz policy: they sell very cheap tickets to make a cancellation. The company refunded me the original price after a couple of weeks, but the inconvenience and bad time is not compensated with money.

✅ Trip Verified |   Horrendous, lying, disgraceful company who have lied for nine months about cost reimbursement after they cancelled the flight. Avoid at all costs. They should be shut down.

✅ Trip Verified | I recently flew with Wizz & had the most frustrating and absurd experience with their ground staff at Budapest Airport. It all started when we were asked to pay an outrageous 73 Euros for 4 chocolate boxes we had purchased from the duty-free shop. These chocolates were completely within the limits of any reasonable baggage allowance, yet somehow, the staff insisted we pay this absurd extra charge. To make matters worse, when we tried to explain, they were completely unhelpful, dismissive, and rude. The attitude was infuriating, as though they were intentionally trying to make the situation as difficult and stressful as possible. Despite telling them we are Muslim They made us THROW AWAY FOOD that we had brought with us to open and eat on the flight. We had fruits and water also bought from cafes in duty free, but according to them, it was a problem. I’ve never had an airline staff act so recklessly and without any regard for passengers' needs. It felt like they were looking for any excuse to charge extra or inconvenience passengers, and I’ll never fly with Wizz Air again. It’s one thing to enforce policies, but to do so in such a hostile & unreasonable manner is beyond comprehension. Better avoid flying with them if you value your time, money, and sanity.

Not Verified | I was flying from Bucharest to Catania with not a good experience with a lady at the gate with someone else. The flight was delayed for 2 hours with us in the heat, more stressing, just saying delayed on the screen. Then finally we boarded and 1 more hour in the plane with the deicing and taxiing. Finally we took off and in the air on our way to Catania. The plane was not comfortable and the food disgusting. Wizz air, you may do better.

Not Verified | I was charged €48 by wizz air for not checking in online, even though i was at the baggage check in as soon as it opened 2.5 hrs before the flight time. I got an email the day before saying check in online, but it didn't tell me I'd have to pay €48 euros if i didn't check in. Huge slap in the face.

Not Verified | I had one of the WORST flight experiences I have ever had. Don’t let the cheap flights fool you. If you don’t purchase a seat on the plan and go for random seat select, there is NO GURANTEE you will get on your flight. Also the people I had to deal with, the attitude and rudeness was next level, they won’t listen to you, don’t help you when you’re in need. I don’t know how they sleep at knowing they work for Wizz air, and how they constantly let passengers down. The complaints centre is a waste of space, I would get more help from talking to a brick wall. I tell EVERYONE I know never, ever, ever fly with Wizz Air, even if it is saving you £20/40, it’s not worth, ANY other airline you will be guaranteed a seat on the plane, but not Wizz air.

✅ Trip Verified |   Don't purchase any Premium Insurance via CARTRAWLER. Very poor customer services too. In order to resolve the issue, you will need to create a complaint ticket. We will aim to resolve your complaint within 20 working days from when it was created, but it can depend upon the type of problem and who the car rental supplier was. In order to start the process, please access your voucher through the link below and click "Booking To create your ticket, go to the "Help Centre" section where you can classify the nature of your complaint, provide us with a description of what happened, and upload copies of documents to pursue your complaint. After this is done, the online chat box will appear. In the chat box, you may now provide us with a description of what happened - the clearer you are, the faster we will be able to start the process of investigation. Please follow the chat conversation right to the end until you are informed that your case has been created and a case number has been provided, or the bot will be unable to successfully create your complaint ticket. If you have any further queries, please don't hesitate to contact us. I wish you a great day. Kind regards, Souraj Customer Support Representative"

✅ Trip Verified | Was unfortunate to drop my custom made hearing aid costing 7500 Euros in the seat. Seat 1C. The hearing aid is in the seat frame, all they have to do is take out the bag with the life-vest, retrieve the hearing aid, and that's it. They refuse to do so, have just sent me a lot of paragraphs that I myself am responsible for my belongings. I know that, this was an unfortunate incident, and since they are to stubborn to just take it out I will now have to purchase a new one, go through all the procedures to have it fitted. Absolute scandal.

✅ Trip Verified |   I see that I am not alone here having been a Wizz Air passenger with duplicate charges on luggage. Flying with Wizz was like experiencing the lower reaches of hell: cramped space, filthy conditions on board, miserable service attendants at the gate, and to top it off they charge you twice for services. How are they able to get away with scamming passengers like that?

Not Verified | Another bad experience with Wizzair, but for sure the last. First they moved the schedule from 7 pm to 5.30 am. We bought this trip due to the nice schedule. The day before departure, we tried to check in online, but that was not possible, got a msg, internet check in is not available. We tried their chat, not working. We tried to call but endless lines. When we showed up early in the morning ending up in line for check in, it’s possible the clerk did not speak english, but we were sent to another line, there we had to pay 220 zloty pr person, cause we had not checked in online. Then back again, this time we got the boarding cards. We went in among the last ones, no space for the luggage. We heard the attendants tell us passengers just to put trolleys in the overhead bin. Nobody listened, small bags jackets, everything. The plane left half an hour late, not Wizz Air’s fault though, had to deice. But we have learned one thing, never ever Wizzair.