✅ Trip Verified
| While the service overall is similar to other low cost airlines (for example no leg space, charging extra for everything, etc.), Wizz Air is running a check-in racket: 1) As with other airlines you can check-in online, but unlike other airlines you have to pay to do that. No, it is not just for your preferred seats, but irrespective of which seats you select and occasionally you can't even do that. Note that the Wizz Air online check-in closes 3 hours before departure! 2) To not pay for the check-in, according to the Wizz Air website, is possible at the airport by using the self-service check-in, and if those are not available at the traditional check-in desk. 3) However, this is not the case. At Milan Malpensa Terminal 1 on Friday, and at Vienna Terminal 3 on Sunday (today), there was no self-service check-in available (I confirmed this with the available check-in staff), and the traditional check-in counter would only check us in if we paid €15/person. 4) This is not all, at MXP the payment is handled by another desk which charges a €5/person commission and at VIE the commission is €5/transaction. So when you book with Wizz Air you need on paying at least €7-8 for the check-in online, or €15 if you do so at the airport plus €5 commission. This is not an optional extra service! By the way, the check-in staff cannot help you because they "do not work for Wizz Air" (they told me this in both MXP as well as VIE). They did confirm however that many other customers had the same "problem" as me.