✅ Trip Verified
| Vienna to Malaga. They separated the whole Family. We have booked 4 tickets 2 Adults 2 Kids (7 ,8). Online checkin did not work for us, so we arrived at the airport and had to pay 125 Euros to checkin. We had to run to another terminal to pay this fee, and come back to show the receipt, otherwise no boarding passes?? According to ticket we were allowed to take 4 small bags. We have bought 4 small bags specifically for this trip with a maximum of 6 kg as described (same size as a backpack, but very small trollies). Nevertheless the weight and size didn't matter to checkin staff and they made us pay another 65 euros, since they were not a backpack and looked like trollies. For what reason does Wizzair have weight and size restrictions if they don't stick to . Arriving at the Gate, without any seats assigned we went to the lady at the gate, who told us that the flight is overbooked and we will have to wait until the end with our 2 little kids to see if they can take us. The screen at the gate showed families with children have priority boarding (didn't look like). At the end only my wife was able to board the plane, and I was left behind with my two kids. The third party handling agent at the gate told us to leave the terminal and go outside to the 3rd party ticket counter to get alternative plans. This did dot happen since the had to booked another ticket online at the gate to catch a flight VIE-BCN-AGP, which airline was able to accept us at the gate with bags and without additional costs for checkin and luggage. I would recommend not flying Wizzair, this behaviour should not be tolerated.