Wingo

✅ Trip Verified | This airline is something beyond a real disaster, on January 29 I traveled with my wife and my two twin children, each one and a half years old, on the Bogota - Caracas route, first of all I paid well in advance for a fare that supposedly included 3 suitcases in the hold and when I check in at the airport they recognize only one suitcase and charge me for 2 in the modest sum of $300 and as if it were shortly after charging me they tell me that they will leave them on standby and possibly not sent, they decide at the time of loading the plane whether to assemble them or not. This is not to mention that the checkup takes forever and in the meantime they mistreat you severely. (The staff is very unqualified). After checking in, they issue me my 4 boarding passes and the seats are assigned to me with numbers and letters, leaving them all together. Later, minutes before boarding the plane, an airline staff approached me in a very disrespectful manner, without giving me any explanation, they asked me for the boarding pass that they had issued to me and arbitrarily changed my seats, completely separating my family. They leave my wife with one of my children in a middle seat in row 3 and they put me in a middle seat in row 4. The worst part is that I had paid an additional amount to choose my seats and this way to be all together; I tried to demand some explanation and they just told me it's like this or you don't travel, this is not negotiable and that's it, they turned around and left me talking alone. Immediately after boarding the plane, I spoke with the flight attendant explaining my situation and asking him to help me solve it since my children did not understand why they had been separated from their mother, to which they only responded that we cannot do anything, this is a Low airline. Cost, which is totally false because they even charge you for breathing, and the tickets are very expensive, where they are quite low is in the treatment of the passenger and the services they provide, where they are very very low. In short, if you want to be badly mistreated and scammed, this is the perfect airline. The seats are super small, the staff is rude, no one solves anything, when it comes to dealing with a disaster, I absolutely do not recommend it to anyone. Esta aerolínea es algo mas allá a un verdadero desastre, el 29 de Enero viaje con mi esposa y mis dos hijos mellizos de año y medio cada uno, en la ruta Bogota - Caracas, en primer lugar pague con suficiente antelación una tarifa que supuestamente incluía 3 maletas en bodega y al realizar el check in en el aeropuerto me reconocen una sola maleta y me cobran 2 en la modica suma de $300 y como si fuera poco después de cobrarme me dicen que las dejaran en standby y posiblemente no las envien, ellos en el momento de cargar el avión deciden si las montan o no. Esto sin contar que en el chequeo demoran una eternidad y en ese interin te maltratan fuertemente. (El personal es muy poco calificado). Luego de chequearnos me emiten mis 4 boarding pass y se me asignan los asientos con numero y letras quedando todos juntos. Posteriormente minutos antes de abordar el avion se me acerca de manera muy irrespetuosa un personal de la aerolínea , las cuales sin darme explicación alguna me piden los boarding pass que me habian emitido y me cambian arbitrariamente de asientos separando por completo a mi familia, es decir, dejan a mi esposa con uno de mis hijos en un asiento del medio en la fila 3 y a mi me colocan en un asiento del medio en la fila 4. Lo peor del caso es que yo habia pagado una cantidad adicional para elegir mis asientos y de esta manera estar todos juntos; trate de exigir alguna explicación y solo me dijeron es asi o no viajas esto no es negociable y punto se voltearon y me dejaron hablando solo. Seguidamente después de abordar el Avion converse con el personal de sobrecargo explicandole mi situación y solicitándole me ayude a resolver ya que mis hijos no entendían porque los habian separado de su madre, a lo cual solo me respondieron no podemos hacer nada esto es una aerolínea Low Cost, lo cual es totalmente falso porque te cobran hasta por respirar, y los tickets son carísimos, en lo que si son bastante Low es en el trato al pasajero y en los servicios que prestan, en eso si son very very low. En resumen si quieren ser fuertemente maltratados y estafados, esta es la aerolínea perfecta. Los asientos super pequeños, el personal mal encarado, nadie resuelve nada, en el momento de abordar un desastre, no se la recomiendo absolutamente a nadie.

✅ Trip Verified | It is a total robbery. Today I took out 4 tickets for my relatives who fly Havana to Panama economy class one way and go plus on the way back after having made the confirmation and paying 1994.81 dollars, I called to be sure that everything was fine and they told me that the The one-way ticket was not confirmed because it was unexpected and there were no appointments in that class. To cancel the ticket, I had to pay 200 dollars, but as for the return ticket, if there was one, it had happened and if I canceled it, I also had to pay 200 dollars for person means that they were only going to return me about 78 dollars, in short I had no other option but to pay 250 dollars more for people for a ticket that I had just bought and it is not my fault that the agency found it is a lack of respect because It wasn't my fault and then I went to the page and they were still selling the economy class so I imagine that could have happened to many. Anyway I had to pay 1000 dollars more just to change the class 250 for people this is incredible. Es un robo total hoy saqué 4 pasajes para mi familiares que vuelan habana cuba a Panamá clase económica de ida y go plus de regreso después de haber hecho la confirmación y pagar 1994.81 dólares llame para estar segura de que todo estaba bien y me dijeron que el boleto de ida no estaba confirmado porq estaba sobrevenido y que no quedaban haciéndose en esa clase para cancelar el boleto tenía que pagar 200 dólares pero como para el boleto de regreso si había ese si había pasado y si lo cancelaba también tenía que pagar 200 dólares por persona quiere decir que solo me iban a regresar como 78 dólares en fin no tuve otra opción que pagar 250 dólares más por personas un boleto que lo había acabado de comprar y no tengo la culpa que la agencia lo halla sobrevenido es una falta de respeto porque no fue mi culpa y después entré a la página y seguían vendiendo la clase económica así que me imagino que eso le pudo haber pasado a muchos.en fin tuve que pagar 1000 dólares más solo por cambiar la clase 250 por personas esto está increíble.

✅ Trip Verified | My recent experience with this airline was nothing short of appalling. First, when departing from the Dominican Republic, they did not charge me for a carry-on bag, which was the one positive aspect of my trip. However, they made up for it by charging me simply because their system gave me an error code (404) and I couldn't download my e-ticket. Instead of offering a solution, they charged me for the "privilege" of printing a boarding pass. On my return from Medellín, the situation worsened. The flight attendants displayed an astonishing lack of professionalism. They attempted to charge me for a carry-on bag, which clearly fit within their sizing guidelines. I had to insist it was indeed a carry-on. Despite this, they claimed another bag was not "purchased" as a carry-on, forcing me to pay triple just to bring a clearly valid bag on board. Absolutely absurd. The attitude of a flight attendant was particularly disturbing—rude, condescending, and giving passengers disdainful looks paired with a hostile tone. Her behavior was not only unprofessional but also incredibly disrespectful. The most shocking incident occurred when I was forced to pay yet again for a carry-on, and this time they wouldn’t accept American Express or even U.S. cash. To add insult to injury, the attendant had the audacity to suggest I leave my bag behind and fly without it! The sheer absurdity of this situation is mind-blowing. The way this airline operates is beyond belief. Passengers are being nickel-and-dimed at every opportunity and subjected to poor treatment because people don't stand up for themselves. This airline's practices are unethical and, frankly, disgraceful.

Not Verified | I paid extra to check in my baggage but the ladies at the gate counter first told me it was too thick and then did not proceed to help me with next steps and when I finally asked they rudely told me I’m going to pay to check it in. I asked whether something could be done since I had already paid for it to be a carry on and to use that money but they simply said no and that I have to pay again and will not get that money back- no explanations.

✅ Trip Verified | They charged me 100€ to drop off my non-oversized, non-overweight baggage. Do I need to say more? They also charged me 5€ for check-in? Check-in, an obviously included service at every other airline. These extra costs ended up being more expensive than the actual flight. As you can see, Wingo is not really a low-budget airline at all and, everything added up, I've flown cheaper with LATAM.

✅ Trip Verified | Travel with Wingo has been the worst experience. At the airport they don’t allow us to self checked even when we were 3 hours before the flight, they asked for US$40 per person for the checking on the counter, the website said US$18. I wasn’t able to fly to Venezuela because I don’t have a Visa so I decided to get at least the taxes back. The First Reimbursement Request was filed on September 7, 2023 endless emails without a respond. The first reply was a rejection of my request because I have no provided the flight number, weird thing because the flight number and other information were mandatory or necessary to let me continue and create a complaint number. Until today November 28th, 2023 I have not received the reimbursement.

✅ Trip Verified | The airport staff in Medellin have no respect for customers and treat all like cattle. Even when purchased their highest priced "go extra" with priority check in and priority boarding. Still cattle service. Any airline staff would even say " happy birthday" when they see your passport or offer a free chocolate on the house. Not Wingo. It's all about being nickled and dimed. Their row 1 is the worst seat you can choose at the highest price. Don't even talk about excess baggage. Their defence is the website. Being rude is their "motto".

✅ Trip Verified | On July 20 we had our flight coming back to Aruba from Bogota with Wingo. The flight had been delayed, flight was scheduled to leave Bogota at 16:21 PM but was rescheduled to leave at 18:20 pm. We were there from 2:00 pm went through immigration and we were just waiting for our delayed flight to be announced. We went to our gate at 17:40 pm since there was no announcement made to be informed that the doors are closed and we cannot board, we were informed that they do not call names of passengers but the seat number (to me ridiculous) and did not let us board while we were waiting and on time, on top on the boarding pass it is clear printed that doors will be closed 15 minutes before the hour stipulated of the flight. We had to go back through immigration and were escorted and never directed, where to go to get our luggage and we needed to figure that out, spoke to the supervisor that did nothing to help us, not even to reimburse or help us on Wingo next flight to Aruba and we paid premium price both ways, meaning we were stuck at the airport and we had to pay a one way ticket to Aruba with Avianca for $445. Totally disappointed with their service and on top we were way on time and they were the once with delay and to leave us behind as well, this is not fair at all.

Not Verified | Firstly I had done the online check in before arriving at the airport, but was made to do it again at the desk, what is the point of that? Then I was made to buy an onward ticket from Colombia even though I plan to travel by land like I did last time and I explained this to them but they disregarded it. Then I had to pay $88 for my hand luggage just because it was a little bit taller than the small rack they had to measure it, even though it was under the weight limit (10kg) for hand luggage. That is more than the price of the original ticket! Every other airline has let my fly with the same backpack as hand luggage at no extra cost, so why should I be charged extra.

Not Verified | They failed to pay me back or give a credit for the flight they cancelled. They lied so many times and I had to write to them 100 times and they took my bank details and failed to make payment. Lies and Lies. Recently they refused me to get a flight for the ticket they did not give me with the money they own. Guys if you get paid and do not provide service this is fraud.