WestJet Airlines

✅ Verified Review | I booked the WestJet Airlines flight from YYC to YZN for my family of 5. The flight was at 9.55pm, after we got on board, I noticed the flight was half empty, then after 20 minutes the captain announced that the flight is cancelled due to icy conditions at our destination of Yellowknife. When we got to Yellowknife the next day, we asked the taxi driver, they told us everything was normal and that there were plane landing up to 2 hours before our flights scheduled landing time. Overall I feel that WestJet was using the weather as excuse so they could save the flight cost for a half empty plane.

✅ Verified Review | Kelowna to Brandon via Calgary. I was flying home over the holidays. My connecting flight was cancelled due to a storm. I was aware of the storm and checked the website before leaving at 4 in the morning for the airport. Both flights were still scheduled. After taking a $60 cab ride and passing through check-in and security, I received an email via phone that my connecting flight was indeed cancelled. This was 10 min before boarding my first flight and 4 hours before the scheduled connecting flight. I was given the option of returning to my hotel or getting on the flight. This would mean another $120 in cab fare, plus the hotel, and I wasn't even sure there would be a room, as this was over the Christmas holidays. I chose to get on the flight, which was boarding already and figure it out in Calgary. I went directly to 'customer care' upon arrival and my pleas for assistance were met with 'there's nothing we can do' and 'that's not our policy'. I spoke with five different westjet customer service employees during my 28 hours in the airport and their response was virtually identical. 'There was nothing they could do'. The employees of Calgary airport were far more helpful despite the fact that they had nothing to do with my travels. The westjet employees were unhelpful and apparently powerless to actually offer any customer care. I realize the holidays are an extremely busy time for these employees and they face countless disgruntled travellers, but a little would go a long way for this stranded traveller, and I was offered no compensation or assistance. I strongly suggest to westjet they review their customer service policy and staff. The replacement flight was delayed twice more than an hour and a half. Fortunately I didn't have any baggage to check, as the lineup for checking it was halfway down the terminal. The flights were adequate. On the first flight, the flight attendant walked right past me without asking if I would like anything when she was passing out the complimentary drinks. The second flight had much friendlier attendants, and I received a drink and pretzels. The seats on the second, smaller plane were brutally uncomfortable. There was no inflight entertainment, but as both flights were extremely short that was to be expected. The only sincere apology I received for the long delays and inconvenience were from the pilot of the second flight when he addressed the cabin as a whole. All in all, I would have arrived faster if I had taken a bus. I was made to feel as if it were me inconveniencing the staff when I asked for assistance.

✅ Verified Review | Vancouver to Edmonton with WestJet Airlines. Don't fly with them anymore due to a series of staff miscommunication and scheduling errors. Our entire flight has been cancelled after a 3 hour delay and because it is the holiday season they have already mentioned that hotels will likely not be an option even though the next flights aren't for 8 hours. Nowhere is open for food or beverages anymore near our gate. Staff are not even close to sympathetic. On my way to check in originally I also was met with 5 agents standing around chatting while a bunch of us waited for a mere 2 staff to help us

✅ Verified Review | I had to check in 3 bags, large, medium and carry-on, one of the bags was overweight according to their scale, 51.9lb and they charged me $75 for 1.9lb. Most of the ground service personnel were not friendly, it felt like they were doing passengers a favor by serving them. The seats on both flights were so uncomfortable, I couldn't wait to get off the plane. This was my second time using WestJet, I only purchased the ticket because I could use points from my credit card, but that will be my last. Very disappointed.

✅ Verified Review | I was flying out of Halifax going to Toronto and my flight was delayed 2+ hours. Because of this I missed my connecting flight to Gatwick, England. I had another flight from Gatwick to Valencia through easyjet, and because of Westjet's screw up I missed that flight as well and I do not get my money back for that. WestJet put me up in a hotel for a night and my next flight to England (Heathrow this time) will be at 6.30pm tomorrow night. But the hotel WestJet put me in informed me I need to check out by 12 otherwise I'll need to pay a fee. I called customer service regarding this and they said I could pay the fee and then I may get reimbursed but nothing is guaranteed. I can't believe how they can't reimburse me through some sort of WestJet credits for causing me to lose $400 on my separately booked flight to Valencia. I am completely unimpressed. The customer service was not helpful in any way.

✅ Verified Review | Toronto to Tampa with WestJet. My brother was admitted to hospital while on vacation in Tampa. Unfortunately, while I was enroute from Toronto, I got the news he lost his fight. I was alone and distraught. The WestJet team on the ground before my flight did everything they could to make my wait and boarding as discreet and comfortable as possible. The flight crew (whose primary responsibility is to keep us safe) on my flight treated me like family - making sure I was comfortable. They even made sure I ate something and kept hydrated with water. There will always be travellers who can't be 100% pleased - but for me - the crew on WS1246 from Toronto to Tampa went above and beyond keeping me safe on that flight - they gave me comfort and compassion. Thank you to everyone that flight crew who kept me safe, and more important - treated me like family, not just a passenger.

Nov. 20th, Kelowna, Calgary to Cabo, Seat 19. Meal service, one attendant coming towards us one way, the other attendant coming towards us the other way. 19C was served and then us who were in 19a and b were told the other attendant would get to us in a few minutes, she still had two rows to complete before us. By the time we were served, last on the flight, there was no selection left, only the croissant was available. This was the worst service that we have experienced with WestJet. On the way home I booked plus seats, at least you get served and are given a choice of food.

✅ Verified Review | London Gatwick to St Johns with WestJet. Economy: Very good value flight. I took a one-way ticket and its cost was considerably cheaper than other airlines. Check in was smooth and quick, as was boarding. Flight was OK. no IFE - it resembles Ryanair over the Atlantic. We received two hot drinks and two small snacks. Cabin crew was really attentive. The seat was OK (typical of short-haul flights). Toilets were clean.

Flew from Calgary to Regina. Overall Westjet provided excellent service. Flight attendants were excellent. Very professional. Seats was a little cramped for premium economy, however no real difficulty. Ground crew were excellent on baggage check in. Flight on time departure and arrival.

✅ Verified Review | Cabo San Lucas to Vancouver via Calgary. I want to tell the outstanding service we experienced on our flight with WestJet. We had experienced a family death and had to return home earlier then expected. They were compassionate and gave extra attention to our needs. The flight attendant announced before landing that we were to leave the plane first so we could catch our connecting flight in Calgary. When we arrived in Calgary we had a lady from Westjet take us through customs and right to our next flight. WestJet were amazing!!! Thank you.