WestJet Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1051 reviews
3/10
3 star Skytrax Rating
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3/10

"flights had been changed"

(Canada)

Not Verified | Edmonton to Las Vegas. Booked flight and hotel online on July 4, 2018. Direct flight from Edmonton to Las Vegas for Dec 20, 2018, returning on direct flight on Dec 27, 2018. Flight was confirmed; then on August 1, I was notified that both flights had been changed. Originating flight now leaves at 730 am with a 1.5 hr layover in Calgary. Return flight leaves Las Vegas at 505 pm (2 hrs earlier than original direct flight) with a 2 hr stop in Calgary. No explanation was forwarded until I phoned Westjet to inquire. I was told that direct flights to and from Las Vegas had been cancelled. I could not understand why, as we had flown that same route for the previous 4 years with no problems. Found out the next day that those flights had been shifted over to Westjet's discount airline, Swoop. I have heard some complaints about this as the flights on Swoop appear to be more expensive than on Westjet. This does not make much sense, especially since early indications were that Swoop would be operating only in Canada. I may be wrong on that, but I'm not sure. Anyway, I will be looking on my booking site to see if Swoop gets into their availability in the near future. I still think Westjet is a fine airline, but I am not too thrilled about the changes in our holiday arrangements.
AircraftBoeing 737-700
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Las Vegas
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"definitely fly again"

(Hong Kong)

Trip Verified | First time flying Gatwick to Victoria via Vancouver with Westjet. Would definitely fly again if needing a reasonably priced premium economy flight on this route. I often need one way ticket options and Westjet provided the best prices by far against their competitors also offering premium economy. Flights were all on time and arrived as per schedule. Crew were friendly and positive and made sure everyone was happy and comfortable throughout the flight. The seat was comfortable for a day flight with good recline that was conducive for a few small sleeps on the 9hour journey. There is an entertainment box of sorts under the seats - this applies to all seats with the exceptions of row 1 - but where i sat (3F) it wasn't too disruptive. Window seats in row 1 are probably the best seats on this plane if you are not too tall. Food service looked good although I always bring my own food on flights and did not eat it. Washrooms kept very clean throughout the flight. Tablets were given to access in flight entertainment. This worked well but I recommend you bring your own headphones as the ones they provide are of poor quality making it difficult to hear. There is also the option of using your own laptop or tablet/phone using their ap. Domestic transfer at YVR has greatly improved with a shuttle bus now moving passengers between terminal and you are given your own queue for customs/immigration - this was handled very well by Westjet and Airport staff. Wouldn't hesitate to recommend Westjet on this route in their plus cabin.
AircraftBoeing 767
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteGatwick to Victoria via Vancouver
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"highly recommend them"

(Canada)

Trip Verified | I had an excellent experience flying with Westjet from Halifax to Paris. The plane was roomy, the in-flight service friendly and helpful, and the booking and check-in processes were simple and efficient. I would highly recommend them for your overseas flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHalifax to Paris
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"We were given the run around"

(Canada)

Trip Verified | July 28th, 2018 booked to fly from Orlando to Toronto for 6pm. 5.36pm - new time 7.10pm, 6.15pm - new time 7.50pm, 6.41pm - new time 8.48pm, 8.25pm - new time 9pm, 8.50pm - cancelled. Told to go to pick up luggage and get further instructions. 9.15pm - in line at ticketing and told we will get hotel vouchers and meal vouchers 9.40pm - still waiting in line and told there will be no paid hotels 10pm - given boarding pass for 9am flight on July 29th so arrive at 6am. Arrived at hotel at our expense $175 US and cab $20 US at 10.30pm, July 29th - 5.30am - shuttle to airport 5.30am - new time via email 10.30am. Summary: We were given the run around on July 28th when it was, in all likihood, known the flight would be cancelled. Then told at 5.30am that we didn’t need to be at the airport until 7.45am. Very poor planning. Absolutely no consideration for passengers. Will not fly WestJet Airlines again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Orlando
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never fly this airline again"

(United States)

Trip Verified | Vancouver to San Francisco. Several online reviews advised to avoid WestJet If you ever want to see my bags again. I should have heeded the warning, as I arrived in San Francisco while my bags stayed in Vancouver. The baggage attendant waited at the counter as passengers watched the empty belt go around, even though he was fully aware they wouldn't appear. Why not tell us? Then, a lengthy process to complete paperwork yielded vague promises that we'd get our bags 'on the next flight out'. That turned out to be the next evening, and when I called I was told I would get the bag between 5 pm and 11 pm, or the next day'. Oh, and the "100 dollar Incidental Expense' they wrote on the paper they issue? Forget about ever seeing it, as it only covers expenses documented by an itemized receipt (Of course they don't tell you this when they promise it). The entire WestJet experience was horrible and I'll never fly this airline again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVancouver to San Francisco
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"professional and helpful"

(Ireland)

Trip Verified | Mexico City to Vancouver. I had an amazing trip with westjet. From the 1st minute of check in Lucero the agent was so helpful, friendly and kind. I was so impressed with the efficiency and care she and her colleagues gave me. On the plane then I was served by the lead flight attendant who was very professional and helpful too.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMexico City to Vancouver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"amazing service by WestJet"

(Canada)

Trip Verified | I had an amazing service by WestJet when I flew from Toronto to Edmonton. I arrived at my gate only to see that the previous flight hadn’t left yet. Our flight was delayed 1h15 mine but that was because of the weather. I also have food allergies and I went to the gate agent to tell them and they where super accommodating. They told me u could pre board and made in an announcement at the gate and in the plane. The plane was clean, I had a moderate amount of leg room and we where offered free drinks twice during the flight. None of which contained nut products. What also good is that each seat had universal power plug. And if you download the WestJet app you can connect to the wifi and watch movies in their map.
AircraftBoeing 737-700
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Edmonton
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

" never fly this airline again"

(United States)

Trip Verified | Toronto to New York. This was our first trip using WestJet and were looking forward to our vacation to Canada. On the way there, our flight was delayed, without warning until the morning of our flight, which was a severe inconvenience, due to the fact that we were already en route to the airport when we were notified early in the morning, the same day. Additionally, an extra layover trip was added to our itinerary, ruining our entire first day of vacation. This was such a serious lack of consideration, especially due to the fact that I am pregnant and with lower back pain. On top of all of that, our flight returning back home was cancelled. We must now wait over 24 hours for the next flight and no one is willing to help with a hotel. I have never had a more awful experience. If they cared at all about their customers or their reputation, they would do something to rectify this and right their wrongs. I will never fly this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to New York
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"rude to me upon check in"

(Canada)

Trip Verified | Terrace to Vancouver. Most of the staff were quite pleasant and helpful. However, one attendant was extremely rude to me, and the 3 customers before me, upon check in. I feel like the one important thing missing in her customer service training skills is the concept of “its not what you say, it’s how you say it.” Tone and non verbal communication is everything!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTerrace to Vancouver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"a great experience"

(Canada)

Not Verified | Overall a great experience with Westjet. I flew from Calgary to Kelowna in December 2017 and had no issues whatsoever. The plane was small and older but did the job just like any other would. The staff were very professional and they treat you like family. The pilots also display a professional attitude by greeting you on and off the plane with greeting words and even shaking your hand. I've flown many times with Westjet and they are my no 1 pick for an airline. My only hiccup I had with Westjet was on a flight from Winnipeg to London UK when we were diverted to Montreal, sat on the tarmac for 3 hours in the middle of the night and given nothing as a compensation which I didn't like. Normally, if there is a delay, a discount on a future flight and/or or free meal would have been nice but we received nothing except a small apology. Other than that, I have had no problems flying with Westjet. Prices are fairly competitive and they have lots of seat sales during the year. A word of advice to anyone who flies on a standby buddy pass, try to use it to go to a destination that has daily multiple flights out if it and back such as Calgary to Toronto or Calgary to Vancouver as you are a low priority over guests flying that paid the regular fare. I would advise on not using a standby buddy pass on a flight with lots of layovers or a one flight a day in and out destination as there's a high chance the plane will be full and you'll likely be out of luck or stuck at a stopover location a lot longer than you originally planned. I would pay the regular fare to have high priority in that situation. That's my advice.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Kelowna
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes