✅ Trip Verified
| Booked our honeymoon 6 months ago, they send us a pre recorded message 10 hours before our flight leaves saying we are moved to a different flight which will arrive in Nashville 23 hours later than we originally paid for. We have 4 days off for a vacation. The new itinerary includes an additional stop, overnight in an airport. We call WorstJet, tell them it is unacceptable and we cannot lose 25% of our vacation due to their issue. They put us on hold twice totalling 2 hours, with an additional 30 mins of talk time to use the term "uncontrollable air traffic" about 20 times. They were unwilling to put us on another airline, unwilling to give us any accomodation for their new route with the overnight stop over, any sort of meal or taxi vouchers, anything at all! They told us we can purchase our own tickets on Air Canada, which wastes what we already gave this company. Amazing. We have already booked events and paid for accomodations at our destination, which are non-refundable and now wasted money as we won't get there on time. So, unwilling to spoil our vacation on account of WorstJet (WestJet), we paid for an additional hotel stay out of our own pocket, will spend more on tranport and meals in this hotel, and still havent made it to our destination. Needless to say this will be the last time we ever use WorstJet Airlines. You get what you pay for, less expensive tickets but piss poor customer service. My Wife messaged their facebook account to no avail, receiving the same response that nothing will be done. The representitive we spoke to said a manager will call us to talk about it but we have received no call yet. "WorstJet Airlines, where you're on your own!"