| Westjet, you've ruined my trip. For my only vacation week in the summer, I decided to go to Las Vegas for 4 days with some friends. Our flight was going from Montreal to Toronto where we had a little stop and then from Toronto to Las Vegas. Due to temperature in Toronto (according to some Westjet agents) or too many planes on the ground in Toronto (according to other Westjet agents), our flight from Montreal has been delayed by 1 hour. When we arrived in Toronto at 8.45 pm, we ran across the airport to get to the borders and take our plane that was leaving at 9 pm. We arrived at the borders at 8.50 and we had to wait in a room for our luggages to be cleared. Some people, sitting in chairs for clients to wait, told us that we had to wait. There were some kiosks for each airline, but they seemed closed with no one inside to help us. At 9pm, we walked back to the Westjet desk to explain the situation. They told us that we should go and see the person at the Westjet desk in the waiting room, but we told them there was no one and they were surprised. We then understood that the people that were sitting on the chairs for clients to wait were the representatives for each airline, but they were waiting for their shift to end at 9 instead of being in the kiosks. We tried to get another flight later that night because we paid for a hotel in Las Vegas for that night and we only had 4 days there. Westjet told us they could do nothing for us. They had no other planes that night going to Las Vegas and the border closed at 9pm anyway (some other Westjet agent was confused and told us 8pm). We were, therefore, really sad and we accepted that we had to sleep in Toronto for the night. We asked Westjet where they could send us and they told us we had to pay our own night and we could go wherever we wanted since they were not responsible. We were disappointed and tried to talk to the manager. We have been told that she would come: 'In a long time'. When I asked approximately how long, we've been replied with an attitude: 'In a long time'. We never got to see the manager. We've been told that if we didn't want to pay $300 for the night in Toronto, we could sleep on the floor in the airport. They didn't have any lounge where we could rest for the night. Just to give you an idea, we were 3 young girls alone in an airport, we didn't feel safe. We asked for water or food, we've been told that Westjet would not give anything to us except for a flight at 12pm the next day (which got delayed by the way). Therefore, 1h30 later, we were really disappointed and we went to get our luggages. What a surprise when we heard that our luggage made the trip to Las Vegas, but we didn't! We therefore had no luggage and no clothes for the night. We ended up in a hotel where we had to pay $300 for the night, when we already paid for a night in Las Vegas, we paid for our breakfast, and we lost a whole day in our trip. I will never take a Westjet flight again. Not because of the service in the plane (which is not excellent, but it comes with the price you pay), but because of the service we received at WestJet desks where people didn't care about us at all. I encourage you to take other airlines. You will definitely have a nicer trip and you will feel safer.