✅ Trip Verified
| Edmonton to Toronto via Halifax. WestJet has amazing flight attendants. My husband and I are both visually impaired and they treated us extremely well, always asking what we needed instead of assuming they knew, making sure we were provided with escorts to all gates and very personable. All airport staff were superb except for Pearson international. That airport is horrible. We had a weather related diverted flight. We attempted to land at our destination, had to pull up, landed in Quebec for quite a while, not even an offer to feed us as we were stuck on the plane for ages, then up again to land at Pearson for the night, we were assured we would have escort to our new flight home and they forgot about us, we tracked someone down as we could have never found our gate, then the Pearson WestJet staff member took us to the wrong gate twice, we were last on and they paged us several times. Very bad blunder, busy or not you don't do that to people who cannot see and especially after such an emotional flight scenario. Head office should have fed our plane in QC and they should crack down on Pearson staff regarding the needs of the disabled. Clear case of unnecessary neglect. Otherwise the trip was great and even the drama of taking off and landing so much on our crazy trip home was perfect except the one incident at Pearson that almost made us miss our flight home, we had already been awake for more then 24 hrs by then so you can just imagine how stressful it was. Again I want to stress our frustration is Toronto Pearson specifically not WestJet overall but, it would be appropriate for WestJet to acknowledge the neglect by their staff.