✅ Trip Verified
| I just wanted to show my appreciation for staff at WestJet, after having a pretty stressful day. Yesterday I flew from Portland to Seattle, and then to Calgary with Alaska Airlines. When I arrived at Calgary I went to collect my bag and it wasn't there. It appeared it had been left at Seattle Airport, so after reporting it to Alaska and a frantic rush I made it through security and caught my next flight to Kamloops with WestJet. When I arrived at Kamloops airport, I spoke to a very friendly, helpful woman called Jessica, who was very apologetic, very reassuring and made me feel like the situation was totally under control. She also said that the WestJet policy is to deliver any lost luggage, so I wouldn't even have to make the 50 minute journey back to the airport to collect it. Just as she promised, she rang me that evening to let me know that my bag had been found and was being delivered the next morning. After realizing the address that I gave was not going to be open at the weekend, I rang the WestJet baggage help and spoke to another very helpful very friendly woman called Fab (very appropriate!) and she contacted the delivery company and gave them the new address, and my bag arrived exactly at the quoted time. The man who dropped it off was from Prestige and was also friendly and cheerful. Overall, I am so impressed with the customer service I received from WestJet, the inconvenience of losing my bag was minimal thanks to them, and I would highly recommend them on this basis. Thanks!