Vueling Airlines

Sadly this airline struggles to deliver time after time. They own the 'worst ever flying experience' tag after a 12 hour airport delay in Seville a few years back and judging by recent experiences they still have room for improvement. My latest involved a 3 hour delay on a hot Saturday afternoon. It was apparent that the 'delayed departure' time was never credible and sure enough no sooner had we settled in our uncomfortable leg roomed seats a further announcement was made. Sadly a relief crew had to be called in as the current one would have breached their permitted maximum hours of work had they continued. I addressed the issue with the captain and asked why he had not called operations earlier, surely he had realised earlier. Muffled response. I also suggested he chased operations after the relief crew also arrived after 'time'. The 150 odd passengers had to sit around while they finally got their act together. As a token gestutre they offered a cup of still water and a McD hamburger to those desiring same. Until incompetence and sub standard performances of airlines are felt in their bottom lines (ie they have to offer monetary compensation to their loyal customers) I see little changing. Problems will always happen, it is how you deal with them that ultimately separate one provider from another.

Let me join the long list of 'dissatisfied' and I use the term loosely, customers of Vueling. First, my bag was lost, on a 1.5 hour direct flight from Rome to Catania. They said it would take at least 2 days to locate it. No answer to any help line, no tracking system, lost and found at airport open 2 hours in AM and 2 hours in PM. It did turn up, but 4 days without it. Then, our 6pm flight from Catania to Rome was canceled, they put us up in a local hotel, 7 hours after cancellation. Best they could do was fly us to Rome in the AM, then a bus for 10 passengers from Rome to Florence. We arrived Rome 8am, no knowledge of any bus, agents didn't seem to care, finally left Rome airport at 11.30. Avoid Vueling if you have any choice at all.

Flew BCN to LIS on this low cost carrier. Great efficient check in took less than 5 minutes. Boarding was trouble free and we left on time. It is low cost so you had to buy food and drinks. A tad expensive but very nice food on board. Service on this flight was good with nice smiling crew. Great flight. Would use them again.

Scheduled departure supposed to be 2.30pm - however they keep delaying the flight without giving the exact time to fly. There's no solutions for the passenger on what supposed we do. No clear explanation from the airlines of what's going on. Only one lady try to answer passenger question one by one, which very uneffective and unprofessional for airlines. We are tourist in Europe and thought using airplane will be faster way compare to train. Unfortunately, it was the other way around. It's very dissapointing experience using Vueling. We also try to change using other airlines however our luggage has been checked into the Vueling and we unable to take it back.

Bought a ticket on Iberia that was supposed to be operated by Vueling. Vueling brought in a smaller plane and said there weren't enough seats but the ticket would work on a flight 4 days later! Resulted in a missed trip to Stockholm and non-refundable flight from Stockholm to another city. Even though ticket was bought from Iberia, Iberia refused to allow use on an Iberia flight, even though there were several flights to Stockholm that day. Vueling had non-existent customer service. Was an economy fare but not discounted. Would never fly them again.

Terrible experience with the service during boarding at Fiumicino airport. Flight was delayed more than 5 hours. Service at airport was disorganised and very slow. No point in doing online check in before because I had to stand in a queue for 2 hours to drop my luggage. For hundreds of travellers only 3-4 check in desk open. When it came to my turn suddenly they allowed people from the same flight to over take the queue because the flight was soon. I came to airport 5 pm when flight was scheduled at 7.25 pm and delayed to 0.25. Finally took off at 1 am!

The flight had over 3 hours of delay. As the plane operated out of FCO the delay was in part justified by the mess FCO is currently in due to the fire damage sustained in early May. However we received very little information on what was going on. The cabin crew were superficial and the fairly old plane (2006) was extremely dirty (I found a boarding pass dated the week before in the seat pocked together with a collection of old smarties, crisps and the like). Legroom is ridiculous.

London to Rome for a long weekend, what could be nicer? A 2 hour and 20 minute flight, sounds reasonable? Not with Vueling. The the stewards took a trolley down the plane past us - you've never seen a trolley move so fast. Then it shot past us going the following way - we imagined to replenish. The cabin crew shut the curtains at the front and that was it. They spent the rest of the flight chatting with each other. We were thirsty, hungry and cross by the time we landed. Then we waited for our luggage, and waited and waited. Nearly 2 hours after we landed it finally started to appear. In the meantime, there had been no one out explaining what had happened. Appalling customer service.

Thought the leg room between seats was the tightest I've experienced which made it a very uncomfortable flight. What didn't help was the fact that I was made to put my backpack under the seat in front of me as the overhead lockers were full of people who had put their large cases there instead of in the baggage hold. It was my first time flying with them and definitely my last.

Very poor service. The flight number and destination never came on the screen, it stated it was going to Venice which caused a lot of confusion. Someone in the seat next to me had had their seat double booked etc. The flight was delayed by nearly an hour but the cabin address system was too poor quality to hear any explanation or reason. The flight was nearly 2 hours but they ran out of time serving the food and drinks from the trolley which meant over 2 hours unable to buy even a bottle of water. The seats were cramped, the flight too hot and they played loud music right up to and during take off. Not a relaxing experience and I am not looking forward to my return journey.