Vueling Airlines

Customer service is non-existent at Vueling. Check-in was absolute chaos and then our flight was delayed for 6 hours. It was 2am when we finally left and we could not find a single Vueling employee who could explain what was going on, we felt abandoned in a nearly-empty airport. This was my first and last time flying with Vueling. Do not be fooled by the cheap flights-not worth it.

I boarded in Bilbao where I was forced to store my hand luggage in the luggage hold of the aircraft (free of charge). I guess they were in a hurry and there was not enough space for all hand luggage. I was denied the possibility of storing it in front of my feet. We stopped over in Barcelona. When arrived in Rome the suitcase was not there, they said it would arrive in the night. I tried the free toll number and also the paynumber, I probably called 30 or 40 times over 4 days and no answer. When back in Spain I called the spanish number and to my surprise my suitcase was in Rome from day one! They even knew the location of it.

4 hours of delay at departure from Rome and 1.5 hours at return from Mallorca. No possibility to send an e-mail or to get a refund or compensation. Never seen a company without being able to contact via e-mail - only by phone for which one has to pay. They let you wait and wait. No customer service whatsoever.

Chaos at Vueling check-in. We took off one hour late after a change of gate due to late incoming plane. Seats are of some kind of horrid plastic. The Steward was OK but the stewardesses walked up and down in a ridiculous military style. The baguette sandwich was terrible and expensive. It is an acceptable airline for young travellers. Bring your own food and drinks.

Flying to Nice from Venice via Barcelona, had a short layover of 40 minutes which barely gave us time to change flights, let alone the ground staff to handle our luggage. When we arrived in Nice, I had a feeling our luggage didn't get picked up - it was true. I am just confused of how Vueling could provide short time layover flights if they knew handling the luggages would be difficult! I lost one full day of my Monaco tour just trying to take care of my delayed luggage. I tried to call the customer services but unsuccessful. It finally came the next day in the afternoon.

Flew Veuling Airlines from Rome to Palermo on July 19th and it was not a good experience. Arrived at airport at 10:15am for a 2 pm flight and took 1.5hrs to check in. They had one line for all flights. People pushing and shoving and many panicked people worrying about missing their flights. Gave us boarding passes with gate on it (ie. Gate D) follow signs to Gate D only to find out they have specified where in Gate D we are to embark. No one to help, finally saw information on tv screen. Waited at boarding area only to find out later that our gate was changed. Rush over to new gate. Boarding was to begin at 1:30 pm. No one is moving, no announcement to say flight is delayed. Finally take off over 1 hour late and that was the better experience! Return flight from Palermo to Rome on August 1st. Flight on time then delayed 15 minutes, then 1 hour. Finally took off hour and half late. Arrived in Rome at 12:50 pm took over 50 minutes to retrieve baggage! Told to retrieve at baggage area 12 only to have luggage come out at 13 - again no announcements. Needless to say due to the ridiculous delays we missed our connecting flight to Toronto and had to purchase new tickets home as connecting airline was not at fault. Everyone at Rome airport complaining about Vueling Airlines and the many many flight delays. Zero customer service.

I appreciate Veuling are a 'budget airline', but the service provided is dreadful. The price initially looks attractive, but if you want a designated seat, you pay more. Want to take luggage? That will cost you more. Want food or a beverage (including water)? That will cost you more. Specifically, traveled from Rome to London on 3rd August 2015. Flight was delayed over three hours due to late arrival of incoming aircraft. No staff around, no communication, just the flight departure board. Boarding in no specific order so it was shambolic. Seating was very cramped on an old, dirty aircraft with no entertainment in way of films, TV or even radio. Arrived over three hours late.

They fly out of the disaster that is T1 in El Prat. There is no proper boarding system in place. Everyone was processed then we were left to wait on a staircase no less to get to the bus to bring us out to the aircraft which was in the middle of nowhere. No ground staff to guide or assist anyone. Onto the plane, where the staff seemed unable to cope with how to put bags into the overhead bins, how to even close said bins. After initial delay we were told we had to refuel so delay, then told we were having another 20 minute delay - eventually we set off. The inflight service was not good at all and doing a rough calculation in my head compared to other budget airlines their inflight prices are too expensive. During the flight itself, the captain made an announcement to say we were 20 minutes from landing in Dublin. However looking out below it was plain to see we were still over the UK and somewhere over South Wales. Having flown with Vueling five years ago from Barcelona to Rome it is amazing how the service has diminished so much.

If you want to fly an airline that makes you think that Ryanair is a luxury airline, then this is for you. I am a frequent flyer and in all the years of flying I would say this was the worst experience I have had. It began with check in. I checked in in advance to save time except that baggage drop off took much longer than the other line. Much longer. The wait was close to 90 minutes. No informed staff to offer clear directions either. Then flight delayed massively without announcement and without staff to assist. And no food vouchers even. Avoid like the plague. Any savings you imagine making this worthwhile are not worth it.

Low cost - high expenses. Booked 6 times, four times the respective flight was massively delayed. The most recent experience: a 6hr delay of a 2.5 hr flight. Ground personnel were not helpful. When I asked for an alternative, I was offered a flight leaving at the same time as the delayed flight (not the original departure time) and flying to a destination 300 kms away. Ended up paying twice: Vueling tickets and for the alternative with a different airline.