Vueling Airlines

Just returned from a 4 day 5 night stay in Barcelona travelling from Cardiff. Excellent service and the best part is being able to get to the airport in 20 mins from home. Thinking about using Vueling for my next long weekend to Nice.

BCN-SVQ. Early morning flight down to Seville. Check in was good flight was on time and pleasant. Had read indifferent reports on Vueling but my experience was positive. Recommend based on my first experience.

Only use them because they fly Cardiff to Alicante and for this reason would use them again. Very basic. Food/drink pricey. Staff were pleasant but English fluency scored low particularly the onboard announcements - a point exacerbated by loud interference on the intercom.

Southampton to BCN and return. Out on 9th Aug and return on 18th Aug. Excellent flight both ways on time and good check in. One problem on return was slow refreshment service appeared one person served the other took cash thus took ages to serve all children had to leave some drink as we were on approach we were not served until we had throttled back over the channel. Staff were very friendly. Should they fly from Southampton to BCN will use them again.

Flew Cardiff to Barcelona on 10th August. Flight on time staff on board friendly and efficient. Airbus A320 clean modern aircraft and extra legroom seats comfortable. Only downside no online check in from Cardiff yet. Return journey from Barcelona pleasantly surprised to see Vueling open a block of check in desks for all flights and therefore able to check in within 15 minutes of arrival. Return flight slight delay but again newish A320 aircraft and great service from cabin crew. Will definitely use again. They are a budget airline with allocated seating making the experience more relaxed than some other budget airlines.

Horrible Customer Service at Paris Orly. More than 3 hours of delay ok this can happen from time to time. Then we asked to customer service for information they had no idea. Ok this might happen. They stated they have no information whatsoever on the new flying time. Then information on the panels showed "flight on time" then boarding in a door that was not the right one then boarding on another door everyone moving again but no plane. Then Vueling customer service left no one in the counter. Then new announcements for immediate boarding then in that door there is the boarding for another Vueling flight not ours Chaos. We tell the Vueling personnel at the boarding gate and she nicely tells us "are you able to read? This door is not for your flight !" What a nice service from this lady. We arrived to Barcelona next day (were supposed to arrived at 9pm) really annoyed with those people that work as " customer service " for Vueling. Only one nice word to a lady kind of supervisor that took finally care of the situation. Information at the end was provided (bad news on hour departure but at least trustable news) complaint forms were made available a sandwich and a refreshment offered. Vueling Customer Service personnel at Paris Orly is a real low cost service and some of the persons there are really not able to deal with customers and act with minimum empathy and competence.

I recently flew to Palma from Cardiff return journey with family and from the minute we booked in to our arrival at our destination the service could not be faulted. Staff were pleasant and looked happy - even the plane looked clean and fresh. The biggest bonus was being able to fly from Cardiff.

Instead of enjoying the first night in Marbella we got stuck in Vienna. After Boarding the announcement came that due to technical Problems we had to disembark the aircraft initially they told us to return after 2 hours later the flight was cancelled. After chaotic discussions / announcements / luggage collection they booked 80 rooms for a full aircraft (A320). So now we are in the hotel not knowing what is next.

SOU–BCN–IBZ–BCN–SOU. I read the other reviews on Vueling before setting off I was slightly hesitant when we all arrived at Southampton (3 flights from SOU-BCN during the summer months) for our flights to IBZ. I shouldn't have been worried all 4 flights were great. The aircraft's were clean and tidy grey leather seats and colourful headrest covers. The crew were very friendly and polite they moved one of our party who was over 6ft to an emergency exit seat on 3 out of the 4 flights service you don't get on other full service carriers. You do have to pay for drinks and snacks which is common on any low cost carrier. Although Vueling isn't a well known airline in the UK I would certainly book them again without question. Oh and all our check- in luggage arrived which was great!

Absolutely appalled by Vueling. Flying from Paris to Barcelona Sunday night and we arrived the requisite "40 minutes before or else" to check in but their representative decided we were 10 minutes late (meanwhile there was no security line -- plenty of time to make the flight!). Then they made us purchase another ticket for 120€ (the first representative wouldn't couldn't or simply didn't want to help us out and we had to wait in line for another Vueling desk). The next Vueling representative agreed that indeed your extortion policy was ridiculous. With seemingly no other options we attempted to purchase a new ticket with the Iberia miles - but their human representatives (both Vueling and Iberia) wouldn't process this request and instructed us to either call the company directly or go online. Silly and incredibly inefficient. I am extremely disappointed by Vueling (and Iberia) and cannot recommend this airline. How can anyone have confidence in Vueling if they don't seem to respect their own customers?