Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1159 reviews
3/10
3 star Skytrax Rating
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Vueling Airlines customer review

(United Kingdom)

LHR-La Coruna on 7 Sept 2010. Flight delayed because of french air traffic control strike - fair enough the airline cannot control this but boarded onto the plane an hour late the doors were then closed and we sat on board for over four hours before the plane actually departed. During this time and the flight - no drinks / food service was offered to passengers as they had apparently run out as the inbound flight had eaten / drunk all the provisions. Just to make the experience complete we were then diverted to Santiago as Coruna airport had closed for the night and then had to get the coach back to La Coruna. What should be a 1.5 hour trip from LHR - turned out to be an epic nine hours.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Vueling Airlines customer review

(El Salvador)

Barcelona to Madrid the flight was supposed to leave at 2045 and was delayed with no clear reason and nobody gave all passangers a clear answer of what was happening. Finally the flight took off but at 0200 the next morning and the only reason they gave was 'this is a low cost airline what else can you expect'. The price was lower than other airlines but wasn't cheap.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Vueling Airlines customer review

(Austria)

BCN-MAD-BCN. The flight to Madrid was on time and nice. I also got a seat next to the window because I questioned at the Check In. But the return flight was delayed and then we didn't know on which Gate the boarding starts FAs were rude to passengers!
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Vueling Airlines customer review

(France)

IBZ-CDG plane was dirty - carpet seats pockets was full of garbage! My seat was broken and the armrest was gone. The crew was young but not nice. I couldn't get a word during the announcements in English.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Vueling Airlines customer review

(Spain)

BCN-AMS return on A320. Overall happy with experience although as others have noted this is a low-cost carrier so expectations should be kept low as per inflight service. Checked in online no problems. Purchased extra-legroom seats they were honoured and had loads of space although it should be noted that these seats do not recline so you are also losing some comfort. The return flight was not full and some passengers moved to these seats for free but then again its only 12 euros extra. Flight attendants were young friendly and professional. Flight to Amsterdam left the gate more or less on time but spent 20 minutes taxing to the runway. Flight back left nearly an hour late due to incoming flight arriving late in fairness they did an incredibly fast turnaround and they apologized for the inconvenience. Would not want to use them to connect to an intercontinental flight but for leisure travel will use again.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Vueling Airlines customer review

(Switzerland)

Zürich to Santiago de Compostela and return. Nothing special a usual flight as you would expect from a low cost airline. Fair price good value for money. 30 minutes late on the return leg due to air controller strike in France.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Vueling Airlines customer review

(United States)

BCN-ORY. Flight delayed 30 min leaving for Paris and an hour on my return to Barcelona. Seats offer little legroom for people over 6 ft but I have this problem on most airlines. Staff at check-in nice and assigned exit row seat on my return trip to Barcelona. Staff on plane very nice professional and fluent in English. Do have to pay for drinks and snacks which is expected on budget airline.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Vueling Airlines customer review

(France)

Customer service is awful. Their website doesn't work for me to book online so I had to call customer service. Apparently only 1 person speaks English there and even so not well which made the phone call I had to pay for even more expensive. I had to call to book because "their" site wasn't working. On top of paying for the phone call I had to pay 10€ to book over the phone! The rep gave me a 20€ voucher for the next booking which I must make over the phone putting me in the same situation again. Not worth the hassle. Trip was fine though plane had not been cleaned.
Seat TypeEconomy Class
Value For Money 12345
no
na

Vueling Airlines customer review

(South Africa)

Rome to Paris flight delayed for over 2 hours. And for at least 15 minutes the flight was removed (disappeared) from the departures board. No staff in airport to answer questions. Staff showed up after 2 hours at a different gate and they were the most incompetent least helpful of any I've ever encountered. They should be trained. Vueling makes EasyJet look like Singapore Airlines.
Seat TypeEconomy Class
Value For Money 12345
no