Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

Vueling Airlines customer review

(United Kingdom)

Flew Cardiff to Barcelona on 10th August. Flight on time staff on board friendly and efficient. Airbus A320 clean modern aircraft and extra legroom seats comfortable. Only downside no online check in from Cardiff yet. Return journey from Barcelona pleasantly surprised to see Vueling open a block of check in desks for all flights and therefore able to check in within 15 minutes of arrival. Return flight slight delay but again newish A320 aircraft and great service from cabin crew. Will definitely use again. They are a budget airline with allocated seating making the experience more relaxed than some other budget airlines.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Vueling Airlines customer review

(Spain)

Horrible Customer Service at Paris Orly. More than 3 hours of delay ok this can happen from time to time. Then we asked to customer service for information they had no idea. Ok this might happen. They stated they have no information whatsoever on the new flying time. Then information on the panels showed "flight on time" then boarding in a door that was not the right one then boarding on another door everyone moving again but no plane. Then Vueling customer service left no one in the counter. Then new announcements for immediate boarding then in that door there is the boarding for another Vueling flight not ours Chaos. We tell the Vueling personnel at the boarding gate and she nicely tells us "are you able to read? This door is not for your flight !" What a nice service from this lady. We arrived to Barcelona next day (were supposed to arrived at 9pm) really annoyed with those people that work as " customer service " for Vueling. Only one nice word to a lady kind of supervisor that took finally care of the situation. Information at the end was provided (bad news on hour departure but at least trustable news) complaint forms were made available a sandwich and a refreshment offered. Vueling Customer Service personnel at Paris Orly is a real low cost service and some of the persons there are really not able to deal with customers and act with minimum empathy and competence.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Vueling Airlines customer review

(United Kingdom)

I recently flew to Palma from Cardiff return journey with family and from the minute we booked in to our arrival at our destination the service could not be faulted. Staff were pleasant and looked happy - even the plane looked clean and fresh. The biggest bonus was being able to fly from Cardiff.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Vueling Airlines customer review

(United Arab Emirates)

Instead of enjoying the first night in Marbella we got stuck in Vienna. After Boarding the announcement came that due to technical Problems we had to disembark the aircraft initially they told us to return after 2 hours later the flight was cancelled. After chaotic discussions / announcements / luggage collection they booked 80 rooms for a full aircraft (A320). So now we are in the hotel not knowing what is next.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Vueling Airlines customer review

(United Kingdom)

SOU–BCN–IBZ–BCN–SOU. I read the other reviews on Vueling before setting off I was slightly hesitant when we all arrived at Southampton (3 flights from SOU-BCN during the summer months) for our flights to IBZ. I shouldn't have been worried all 4 flights were great. The aircraft's were clean and tidy grey leather seats and colourful headrest covers. The crew were very friendly and polite they moved one of our party who was over 6ft to an emergency exit seat on 3 out of the 4 flights service you don't get on other full service carriers. You do have to pay for drinks and snacks which is common on any low cost carrier. Although Vueling isn't a well known airline in the UK I would certainly book them again without question. Oh and all our check- in luggage arrived which was great!
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Vueling Airlines customer review

(France)

Absolutely appalled by Vueling. Flying from Paris to Barcelona Sunday night and we arrived the requisite "40 minutes before or else" to check in but their representative decided we were 10 minutes late (meanwhile there was no security line -- plenty of time to make the flight!). Then they made us purchase another ticket for 120€ (the first representative wouldn't couldn't or simply didn't want to help us out and we had to wait in line for another Vueling desk). The next Vueling representative agreed that indeed your extortion policy was ridiculous. With seemingly no other options we attempted to purchase a new ticket with the Iberia miles - but their human representatives (both Vueling and Iberia) wouldn't process this request and instructed us to either call the company directly or go online. Silly and incredibly inefficient. I am extremely disappointed by Vueling (and Iberia) and cannot recommend this airline. How can anyone have confidence in Vueling if they don't seem to respect their own customers?
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Vueling Airlines customer review

(United Kingdom)

Menorca to Madrid via Barcelona on a flight booked only last week due to Air Europa cancelling the morning flight on a similar routing. Fare was expensive for what is was after adding seat reservation baggage fee (charged separately for both legs) and a connection fee (a first). On time boarding on both legs both flights full including off duty staff using jump seats. Very cramped with little leg room. A record for the fastest and most unintelligible safety briefing in Spanish and English. A service selling food and drink was slow and short with the curtain pulled across for most of the flight. On time arrivals on both legs which is about the only positive note.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Vueling Airlines customer review

(Germany)

TXL-BCN-SVQ return 4 flights. Outbound it was not possible to check in online. All flights left late but made up the time so no problem with connecting flights. planes were not cleaned properly extremely little legroom and I am not a tall person - you have to pay extra for a bit more space (1st row). Very friendly cabin crews.
Seat TypeEconomy Class
Value For Money 12345
no
na

Vueling Airlines customer review

(Germany)

BCN-TXL. As you can read in the previous two reports Vueling now apparently consistently denies boarding for no reasons. I have flown regularly for 2 decades and this has never happened to me. While there is always a first time I was sincerely shocked by ground staff who offered no excuse no assistance and only a re-booking for next day for 119 Euros.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Vueling Airlines customer review

(United States)

Couldn't print a boarding pass from the website. Was running on a tight schedule and got there one minute after their cut off time of 45 minutes and they gave me a choice of either losing the 106 Euro (6 Euro was for using a Visa debit card!) or buying a ticket on the next flight for 110 Euro. The plane was old as well and they left 15 minutes late. The only positive thing is that the flight attendants were nice.
Seat TypeEconomy Class
Value For Money 12345
no