Vueling Airlines

AMS-BCN return. BCN-IBZ return. We tried this new airline because of the timetable and cost. Unfortunately at every turn we were disappointed. Three of four flights were >45min delayed for no reason (no reason given no apology felt necessary on behalf of crew). We realized upon booking that it was 100 euro cheaper to buy one-way tickets versus return tickets for each destination. However what we did not realize nor is it mentioned that your luggage will not connect. In other words you must pay 100 euro more each-way for your luggage to connect. We had 35 min to connect in BCN claim bags check-in get on plane (we made it). Very misleading and even the check-in agents said it was a very bad business policy and to write to the company. The seating provides very little legroom. The flight crew were superb - that's about the only high mark.

Travelled between Stockholm and Barcelona in July. No problems at all on schedule friendly staff and they actually let people pass with too much luggage. However if your height reaches above 5'11-6feet (1.80m) the space for your legs will not be satisfying.

MAD-BCN-Mykonos return. All flights on time arrival early in most cases. Service good for a low cost you have to pay for food. FA very nice. Connections in BCN are very easy. Totally recommended.

Flew Vueling twice this summer from Cardiff to Palma. All flights on time brand new aircraft all staff cheerful and courteous. Slight problem flying out on 19/08/12 plane very warm and ice and limited cool drinks no trolley service. Staff struggled to serve everyone but I was one of the lucky ones. No online check-in available for some reason? No problem though at Palma there were four desks open whilst the one Iberia desk had a long queue. Only downside was having to make a name change to one of the bookings after reading the exceedingly small T and C print a €39 fare e/w became €115 e/w and effectively we had to pay twice for the same seat.

Flight from Prague to Barcelona was on time taking off and lending without any problems or discomfort nice staff and good organization before boarding. Comfort of the seats as usually as with other low cost airlines. Reasonable for money we paid.

Having experienced a 6 hour delay before leaving Malaga for Barcelona at 4 o clock in the morning we now find that our connecting flight to Southampton has been delayed for at least 2 and a half hours. No explanations no information no staff in sight - nothing! As a compensation for the 6 hour delay we are offered a €20 voucher to set off against our "next flight". I implore everyone never to use this airline. It boasts of having moved up to the first division of airlines; first division of lack of service.

Arlanda - Barcelona. First announcement for a delay of 1 hr then 2 then due to technical failure a new aircraft would arrive from Hungary! That one also delayed. Due to delay we did not get the extra space we had paid for due to overbooking. We arrived at final destination with 8 hour delay. No customer email to complain and no one to talk to. First and last time with Vueling!

Rome to Menorca on the 21st of August and returned on the 26th via Barcellona. Check-in online was not working at all so we had to stand on a very long line for 45 minutes on the outbound. I paid extra money to have front seats yes but you cannot put the suitcase in the overhead compartment because the Demo Kits are stored there. On the way back we went 3 times to Mahon in order to get the boarding passes before the departure day as we knew it would be crowded: the first it was too soon next they gave us the Menorca/BCN boarding at 12.00 but asked us to go back to get the BCN/Rome boarding pass later. BCN/Rome also had +3 hrs delay!

I flew from BCN to SVQ. Flight would have been on time hadn't there been an absolute chaos on board. Flight attendants were very friendly but had to cope with rude passengers who simply don't understand what one piece of hand luggage means. Flight was full and so where the overhead bins within 10 minutes. Passengers came with 3 bags and were yelling at the flight attendant that they had payid for the ticket and that it is the airlines problem to have enough space for their stuff. After 30 minutes discussing with the passengers they told them that either they calm down and give the luggage to be stowed in the belly of the aircraft or they would call security and they would stay on ground. This worked and these passengers finally sat down and were quiet the rest of the journey. Flight was smooth but my knees where hurting as I was squeezed to the seat in front of me. just not enough legroom. If there was an alternative from Barcelona I would choose it.

Rome to Barcelona. Booked it via Iberia website. Fare is the same as if you book on Vueling website but the difference is you do not pay baggage charges if book as an Iberia flight so this should serve as a tip for everyone. Flight was smooth. Aircraft was old but comfortable. Flight attendants were all smiling and seems eager to help. Nothing particularly outstanding about this airline but would fly them again due to fare being reasonable.