Vueling Airlines

LHR-SVQ-LHR good fare of 164 euros return booked two days before liked the ability to choose seats online with seat chart chose seats out and back at a nominal fee printed off boarding cards for both flights - an advantage travelling from LHR terminal 3. A320sformer Iberia aircraft clean good condition seat pitch tight with 180 seats and it wasn't too uncomfortable for 2.5 hours. Good Spanish/English safety demo. The cabin crew interacted well smiling and engaging with customers. Inflight snack menu at low cost prices eg sandwich and a beer for 7.5 euros 2.5 euros for a soft drink. The service took a while on both flights to appear about 30 mins but a good selection of drinks and snacks available and well presented. All announcements in Spanish and English which cabin and flight crew spoke well.

Several flights during the last months between Paris Orly and Valencia. Quick check in at both airports. Less strict than other airlines with carry on luggage policy (no checks at check-in or boarding). All flights on time or in advance. Modern A320 with cramped legroom but reclining seats. Nice lounge music played during boarding and landing. Good magazine. You have to pay for food and drinks. Young friendly and well groomed cabin crew. More expensive than Ryanair but better service and luggage policy and principal airports. Also better than Air Europa on the same route which is twice as expensive.

London Heathrow - Bilbao return. The aircraft were clean and bright and seating is comfortable. There was a great touch from the crew on the outbound flight completing her final checks as she passed down the aisle she leaned over and turned on the reading light of anyone with a newspaper or book open before the cabin lights were dimmed for take off. The buy-on-board food offering is different and interesting and not the most over-priced.

Our ticket which was bought 2 months in advance was changed to another date. Nobody cares that this ticket is a part of big trip from Barcelona to Prague and then to Bern. Nobody cares that extra two days that we are forced to stay in Barcelona will bring additional expenses which we might not afford. We've sent 4 letters and called to the Customer Center but result was the same - we can refund your ticket or change. But they can't provide us services that we paid for. Once again - trip was planned 2 months ago and tickets were bought also 2 months ago. Now 2 weeks before our flight they change it and don't solve the problem just repeating the same phrase "refund or change".

Brussels-Valencia. Fares below the other company but all the options that you choose have to be paid extra : if you choose your seat if you pay by credit card if you have luggage etc etc. It doesn't look cheap anymore. Moreover I had to add a luggage to my reservation and this cannot be done online. I had to call the customer service - which charge you around 0.5 cents/min - and waited about 5 minutes without being helped. I used to be a fan of Vueling but not anymore.

They overbooked the flight by more than 30 passengers (Bilbao-Barcelona). No complaint on the quality of seats and service. However I don't think it is a reliable airline if you want to be sure that you're flying the day you want. In my case they cancelled a previous flight without notice and respositioned all passengers in our flight leaving 30 of us at home.

MXP-BCN and BCN-ALC. Very impressed by this low cost airline. Seats comfortable and cabin crew professional. Leg room very tight but fares were low on the flights I took. Would fly them again.

Used twice from Brussels to Vigo Spain. Flights on schedule aircraft clean and cabin crew polite and efficient. No problem with check-in procedures and luggage handling.

A 30 minute delay on flight. Staff were friendly and helpful. Cost of flight was excellent. I followed their luggage weight requirements and did not have any problems and luggage was waiting for me on arrival.

Malaga to Barcelona return. Outbound flight on time and what might be expected of a budget airline. We arrived at the airport for our return flight very early and noticed a much earlier flight to Malaga on the departures board. Asked for a change of flight and surprised to be offered a choice of seats sent to a special check-in desk (because the flight was due to leave in 45 minutes) no additional charge and it was done with a smile.