Vueling Airlines

I flew from BCN to SVQ. Flight would have been on time hadn't there been an absolute chaos on board. Flight attendants were very friendly but had to cope with rude passengers who simply don't understand what one piece of hand luggage means. Flight was full and so where the overhead bins within 10 minutes. Passengers came with 3 bags and were yelling at the flight attendant that they had payid for the ticket and that it is the airlines problem to have enough space for their stuff. After 30 minutes discussing with the passengers they told them that either they calm down and give the luggage to be stowed in the belly of the aircraft or they would call security and they would stay on ground. This worked and these passengers finally sat down and were quiet the rest of the journey. Flight was smooth but my knees where hurting as I was squeezed to the seat in front of me. just not enough legroom. If there was an alternative from Barcelona I would choose it.

Rome to Barcelona. Booked it via Iberia website. Fare is the same as if you book on Vueling website but the difference is you do not pay baggage charges if book as an Iberia flight so this should serve as a tip for everyone. Flight was smooth. Aircraft was old but comfortable. Flight attendants were all smiling and seems eager to help. Nothing particularly outstanding about this airline but would fly them again due to fare being reasonable.

Just returned from a 4 day 5 night stay in Barcelona travelling from Cardiff. Excellent service and the best part is being able to get to the airport in 20 mins from home. Thinking about using Vueling for my next long weekend to Nice.

BCN-SVQ. Early morning flight down to Seville. Check in was good flight was on time and pleasant. Had read indifferent reports on Vueling but my experience was positive. Recommend based on my first experience.

Only use them because they fly Cardiff to Alicante and for this reason would use them again. Very basic. Food/drink pricey. Staff were pleasant but English fluency scored low particularly the onboard announcements - a point exacerbated by loud interference on the intercom.

Southampton to BCN and return. Out on 9th Aug and return on 18th Aug. Excellent flight both ways on time and good check in. One problem on return was slow refreshment service appeared one person served the other took cash thus took ages to serve all children had to leave some drink as we were on approach we were not served until we had throttled back over the channel. Staff were very friendly. Should they fly from Southampton to BCN will use them again.

Flew Cardiff to Barcelona on 10th August. Flight on time staff on board friendly and efficient. Airbus A320 clean modern aircraft and extra legroom seats comfortable. Only downside no online check in from Cardiff yet. Return journey from Barcelona pleasantly surprised to see Vueling open a block of check in desks for all flights and therefore able to check in within 15 minutes of arrival. Return flight slight delay but again newish A320 aircraft and great service from cabin crew. Will definitely use again. They are a budget airline with allocated seating making the experience more relaxed than some other budget airlines.

Horrible Customer Service at Paris Orly. More than 3 hours of delay ok this can happen from time to time. Then we asked to customer service for information they had no idea. Ok this might happen. They stated they have no information whatsoever on the new flying time. Then information on the panels showed "flight on time" then boarding in a door that was not the right one then boarding on another door everyone moving again but no plane. Then Vueling customer service left no one in the counter. Then new announcements for immediate boarding then in that door there is the boarding for another Vueling flight not ours Chaos. We tell the Vueling personnel at the boarding gate and she nicely tells us "are you able to read? This door is not for your flight !" What a nice service from this lady. We arrived to Barcelona next day (were supposed to arrived at 9pm) really annoyed with those people that work as " customer service " for Vueling. Only one nice word to a lady kind of supervisor that took finally care of the situation. Information at the end was provided (bad news on hour departure but at least trustable news) complaint forms were made available a sandwich and a refreshment offered. Vueling Customer Service personnel at Paris Orly is a real low cost service and some of the persons there are really not able to deal with customers and act with minimum empathy and competence.

I recently flew to Palma from Cardiff return journey with family and from the minute we booked in to our arrival at our destination the service could not be faulted. Staff were pleasant and looked happy - even the plane looked clean and fresh. The biggest bonus was being able to fly from Cardiff.

Instead of enjoying the first night in Marbella we got stuck in Vienna. After Boarding the announcement came that due to technical Problems we had to disembark the aircraft initially they told us to return after 2 hours later the flight was cancelled. After chaotic discussions / announcements / luggage collection they booked 80 rooms for a full aircraft (A320). So now we are in the hotel not knowing what is next.