Vueling Airlines

Flying from Barcelona to Rome 12th June our plane was delayed for 6 hours despite reassurances was then cancelled without announcement. Just told to pick up our luggage and queue for another 2 to 3 hours for service. Gave up and caught the overnight ferry. Will never fly with them again.

Zagreb Croatia to Barcelona Spain. Waited for the plane from Barcelona for a whole day at the airport they just kept delaying the plane which at one point flew from Barcelona just to be downed because of the malfunction on the plane. Plane came with 12hrs delay without any explanation and information from Vueling except info on the webpage. In the end we tried to change the tickets to another day but we had to pay full price!

Flight Barcelona to Tel Aviv. Good service in the airport. Pre-flight phone service was bad couldn't check-in the luggage calls were disconnected by operators while asking for personal details for further communication. On- board service was minimal and unfriendly. Seats are to small event for 1.70m high person. No water was offered on board. Very negative experience.

During check in on a flight from Madrid to Barcelona our carry on luggage was checked in without measurement or weight checks. The cost was 35 Euro per bag while our tickets showed the price to be 25 Euro. On purchasing the tickets all the "free" seats were taken and we were required to pay and additional 4 Euro per seat. Once on the Airbus 320-200 empty seats were available throughout the entire cabin. Why this airlines is rated anything other than 1 star is bewildering.

Flight from BCN to DTM was on time Check-in machine at the airport in Barcelona saves a lot of time legroom could be a lot better my seat was non-reclinable.

Flight was from DTM to BCN good flight and friendly service but legroom could be better.

Paid to pre assign a seat upfront (3C) so I can get out first only to get on board and not be able to have my hand baggage above me due to the storage above rows 1 2 and 3 being reserved for their so called 'Excellence' 1st row seat passengers. The cabin crew insisted that I have to place in the nearest available space (over row 10) even though the space directly above me was empty! Ridiculous as it meant I had to either fight my way to row 10 once the seat belt sign came off after landing or wait until passengers disembarked then get my bag totally defeated the object!

CPH-FLR-CPH. April 2013 Flight (A319) was on time both ways not so many people so was placed in good seats crew and service OK. Aircraft clean. Good value for money.

How is it possible that you have to pay extra for getting a seat? If you choose to buy a ticket with no seat- reservation you still would expect to get a seat and to be able to fly with the flight you booked. But not at Vueling. The "free" seats were sold out so we had to pay for seats and getting on board on check-in even though we had a ticket! This is an outrage and not a serious airline.

Flight was more than half an hour late with no explanation. The cabin crew were reading magazines for most of the flight and brought out the refreshment trolley just 20 minutes before landing. As a result only a quarter of the passengers got served the rest went two hours without refreshment of any kind. We complained and the stewardess appeared not to understand English. Flying Vueling was not an experience we want to repeat.