Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
8/10

Vueling Airlines customer review

(Australia)

BCN-PMI. Easy and fast check-in by using the kiosk. Flight departed 30 minutes late due to technical problems designated plane have to be replaced. Last minute gate change. Service and seats were good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Vueling Airlines customer review

(Greece)

Check in was fast attendants seemed to be excellent. As you know you have to pay for a coffee. I booked this flight BCN-ATH 3 months ago and at check in no two seats next to each other were available hence my wife in row 18 and myself in row 26. This was the first time an airline separates passengers. I know I could have bought seats but I hate these airline tricks. On the positive side landing was excellent. This airline is not my choice only because of the above seat assignments.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Vueling Airlines customer review

(United Kingdom)

VY1240 17/10/13 and returned VY1241 30/11/13. I have flown with Vueling three times in the past year. They are the best airline I have used from Cardiff to Spain and am thankful that they not only stepped in to fill the void after bmi baby pulled out but improved the standards at the same time. Please keep flying from Cardiff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Vueling Airlines customer review

(United States)

We traveled to Europe from the US in October 2013 and for a couple of our flights within Europe I decided to try Vueling with their lower prices and seemingly decent reputation. The first flight from Amsterdam to Barcelona was canceled and we never received notice that it was to be cancelled until arriving at the airport. Another flight was not available and they did absolutely nothing to provide any support or help. A long line of angry and displeased customers got the same "we can't help you" position after 45-60 minutes in line. Then we had already booked another flight with them from Barcelona to Naples a week later. I checked in advance and it was on schedule before we left to the airport. We arrived at the airport and sat waiting. The intercom announcement to go to the gate was heard by us and other passengers about 4 minutes before the departure time now maybe 30 minutes late. A long line of passengers stood in line until past the departure time only to learn from one of the passengers who called Vueling that the flight had been cancelled. They actually called the passengers to the gate and then left them there without telling them the flight was cancelled or anything nothing no word. This is one of the most ridiculous airline experiences I've ever had. Then the airline could not help us get out of Barcelona to Naples for another few days no offer of a refund or anything. One of the clerks for the airline even had the audacity to tell me that I shouldn't expect more as it is a discount airline. I will never fly this airline again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Vueling Airlines customer review

(France)

FCO-ORY. Excellence Class - I purchased the ticket 2 hours before departure - Internet procedure was quick and efficient dedicated check in counter at FCO airport. The Business lounge is old style but there's everything you need from WiFi to catering. Excellence seats guarantee you an empty seat next to you for working dedicated carry on space so zero stress. Carpet old and worn out but no major problem. Staff very friendly asked me several times throughout the flight if I'd enjoy anything from the catering tray (for free since I was in Excellence). Plane landed 20 mins early - all this for 200 euros. Will definitely fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Vueling Airlines customer review

(United States)

BCN-DUS on 7 December. A320 direct flight was fine. Online check-in worked perfect and the bag drop took a minute from when I got to the counter. Seats are tight - and I always have knee-room in coach. Luckily the flight was 40% full so had a full row of 3 seats to myself. If the flight was packed or was longer than 2 hours it ould be pretty bad. Flight Attendants were great - super friendly. Bought a sandwich and drink and was decent tasting and quantity. Arrived on time and bags were out fast. I'd recommend Vueling for 2 hour flights or less - you get what you pay for and the flight was only Euro 60 including checked bag and assigned seat.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Vueling Airlines customer review

(Germany)

My flight MUC to BCN made me realise how low-cost carriers should not be managed. I accept that no free drinks are served and I understand that space is very limited because as many passenger as possible need to be squeezed into the A320. It was somewhat unpleasant that staff was so rushed without time for friendliness. Really annoying however was the two hour delay on a Friday night due to the fact that the plane arrived late presumably due to the fact that the Vuelings schedule is too tight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

Vueling Airlines customer review

(New Zealand)

Flew Venice to Barcelona - 29/11/2013. Flight was shambolic and a disgrace. The cabin smelt of stale body odour passengers were incorrectly seated and staff seem at best disinterested. Seats and leg room unacceptable and whilst being told hand luggage ok for flight was charged EUR35 when boarding despite bag fitting into weight and size indicator. Would never fly this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Vueling Airlines customer review

(Netherlands)

Good service great attendants from Brussels to Barcelona. But legroom is terrible if you are taller than 180 cm then fly with another airline. 2 hours sitting bolt upright is not much fun.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Vueling Airlines customer review

(United States)

I would caution you of flying Vueling (now merged with Iberia). They overbook by 20+% and they don't tell you this when you have purchased and confirmed your ticket. You need to obtain a seat at lease 3-4 days prior even the same day of booking try to obtain a seat. If not you are put on a standby list and typically have to fly on the next flight available. We are now in Seville Spain and our flight we had tickets for the 9.25am flight now we are on the 3.10pm flight because we couldn't get seats 24 hours prior online!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no