Vueling Airlines

We had a very comfortable flight from Marseilles to Rome via Barcelona. The flight from MRS-BCN pulling into the same terminal we needed to be 90 minutes later to fly to Rome. That took away a great deal of stress trying to find our way around a foreign airport. The flights were good the staff excellent and should I ever have the opportunity to fly Vueling again I will jump at the chance.

I have never seen so many seats crammed into an A320. Basically there is no leg room - I'm over 180 cm and if it wasn't for the empty seat next to me I just don't know how I would make the flight. It was the most uncomfortable airline experience in my whole life. Also I understand that it's a cheap airline ("cheapskate" would be more fitting) but you have to pay even for the drinking water. All in all a horrible experience. Never again.

LIS-BCN return. Both flights departed with less than a 10minutes delay and arrived more or less on time. The leg LIS-BCN in a plane that have the magazine holder at the top so we have a reasonable leg room. The return flight on a plane with the old style of seating and less comfort. Both planes from the airbus 320-318 family. Flight personnel strict on security manners and very efficient on embarking the passengers I think that they managed to do the job in less than 20 minutes on both legs. A low cost company with no hidden extras who at that least don't make you pay for the boarding card if you don't manage to print it.

Never again. 4 flights in four days and all delayed. One 2 hour delay caused a further 5 hour delay due to a missed connection. Customer service dreadful. They charge callers 77p a minute and cut you off after 4 minutes asking you to call back. This happened repeatedly. Owned by Iberia - enough said?

EDI-BCN-IBZ return. Outgoing flight was delayed by an hour which left less than an hour for my connection. They did not give me my onward ticket and had to check in again at BCN despite booking it as a single travel. They tried to take my hand luggage to the hold since there was no room for it on a half empty flight (be warned there are issues with bags and lack of space on every flight). I'd like to add that the customer who did have to place their luggage in the hold did not get it back for their entire trip. Extremely poor leg room. Very over priced snacks even for an airline. Complaints department do not respond. Do not fly with Vueling!

Complete mess. Plane took off almost one hour late from Barcelona without any reasons given. Pilot obviously did not try to recover lost time during the flight plane arrived an hour late which was really bad given the late hour - trains were all gone. Staff very unfriendly to passengers during boarding procedure. No apology whatsoever on arrival. No service people available to document delay. Phone hotline not reachable. Flight quality also bad. I fly a lot and seldom had I less room for my legs. Some airlines charge you for food on board Vueling even charges for drinks.

We have just returned from a short holiday to Florence. We flew LHR-FLR and returned FLT-LHR. (This route is switching to LGW on 31-03-14). Airbus A319. We booked the Optima fare as we knew we would not want to be restricted to cabin luggage and this also enabled us to select our seats towards the front of the aircraft when booking. Firstly I was impressed with the prompt embarkation of the flight at Heathrow. No last minute rush and no scrum! Secondly I am 6 ft and was very pleased with the amount of leg room. On our return flight we were in a different row but there was still adequate leg room. I actually tried comparing it to leg room in economy on Transatlantic flights we have taken and decided it was no less. The flight crew were friendly efficient and presentable. The flight deck also kept us fully informed particularly when we hit a nasty bit of turbulence over mountains. There was a glitch on our return flight but it was not the airline's fault. The luggage loading equipment failed and back up had to be called. This resulted in take off being about 30-40 minutes late. Once again we were kept informed of the situation. The Captain was visible and clearly doing all he could to get the issue resolved. To the airline's credit we landed at LHR only 5 minutes behind schedule so time must have been made up by the Captain. Overall then for a budget airline I was impressed and would not hesitate to book Vueling again if the schedule and prices were right.

We travelled Madrid-Barcelona at the beginning of March. Due to computer inability to check-in on-line (it seems I may not have been able to anyway as I am not an EU citizen) and some transportation issues we arrived 2 minutes after 'check-in' time. We did not have luggage to check-in. We were treated rather rudely. We were refused check-in. When I tried to re-book we were informed that we had to pay for another flight (at a significantly higher price). I may have mis-understood the airline info (but there is so much of it) and had understood that if we missed our flight we could re-book with a penalty fee. Apparently this only works if you check in. Well if one misses their flight they likely haven't had a chance to check-in. What is the point of all this check-in etc on domestic flights. I bought a ticket of course I want to use it. This isn't a cheap or efficient airline. My recommendation take the train!

Amsterdam-Malaga. Pretty new Airbus A320. Seat pitch extremely small - made 2 hours very uncomfortable. Luggage policy is forcing passengers to take as much as possible hand luggage - this is making boarding of the plane very chaotic as there is no sufficient space for all suitcases. Service on the board fair. Because of the small seat pitch I would not recommend using this airline.

I had a generally positive experience from FLR to LHR. The flight itself was comfortable the seat pitch not as bad as I feared as they put the magazine holder at the top above your knee level. The staff were friendly flight smooth airplane clean. Low-frills service with everything at cost even drinks. My only real complaint is if you book your flight via codeshare there is very little if anything you can to your booking on Vueling website. My flight was booked via BA with Iberia flight number operated by Vueling which prevented me from doing anything like seat requests. Also without an EU passport I could not do online check-in either which I had not experienced before.