Vueling Airlines

29 June 2014 flight from Barcelona to Malaga. We had checked in online and arrived in plenty of time to check in our luggage the lines for baggage drop off were very congested and moving very slowly and with 40 minutes to go it was obvious that we were not going make it. We spoke to a ground staff member as we were concerned about missing the flight and was told by her that we could use any line. After another 10 minutes we spoke to her again and was told then to go to last minute check-in counter 464. By this time the flight had been closed. We then went to the ticket office to arrange a transfer but were told that we had to buy another ticket and it would cost us 248 euro but if we paid cash it would cost us 211 euro. We were upset about this and left to consider our options. We did not know that Vueling had cheaper fares if you paid cash. The person at the ticket office was very indigent and unhelpful stating that the check-in counters open at 4.00am! When we returned to purchase the ticket which was the only way that we could get to Malaga we were told by another person at the check-in that the offer was no longer valid as we only had an hour to accept her offer the ticket. We could not believe the response because under no circumstances were we told this information by the previous check-in person and because we did not go back within the hour we had to pay a much higher fare. We asked to speak to the supervisor but were told that she did not want to speak to us.

We flew from Florence to Gatwick on the 16th June 2014. After waiting two hours we were told that 20 people would be bumped off the flight as there was some wind and they thought they wouldn't be able to get over the mountains otherwise! That didn't exactly inspire confidence. We found out from some other passengers that the exact same thing had happened the day before and they had been amongst the 20 people bumped off the plane. So after another hour we (the lucky ones) were boarded and arrived in Gatwick. After waiting for luggage we were told that Vueling had not brought anyone's luggage to Gatwick. Apparently they did the same the day before. I missed my onward connection and had to stay the night at Gatwick as did many others. I rang Vueling but was told there was no help to contribute towards either the stay in the hotel or the extra flight the following morning. I was without my luggage for five days and the person I was travelling with still hasn't received theirs. I rang Vueling every day and the staff were unhelpful and uncaring. They couldn't even tell me if our luggage had left Florence yesterday four days after the flight! Terrible service.

My partner and I and another couple were traveling from Barcelona to Granada on May 29 2014. We looked for airline reservations in February and were a little dismayed by the Vueling airline reviews. Since Vueling was the only option we decided to book anyway. Our 2 friends - the other couple also tried to book 2 excellence fares - but only our sale for 2 Excellence fares went through (there are only 4 Excellence seats total) - and then the Excellence fare doubled in price - so our 2 other friends purchased optima fares. Our 5pm flight was on time - no problems checking in baggage - no extra charge although our friends each had a large suitcase. With the Excellence far we used the lounge with snacks and drinks and on board received complimentary food and drinks as well. The seating is arranged with 2 seats an aisle and 2 seats so the other 2 seats for the Excellence fare (at the bulkhead) were empty as double the cost was crazy! Our luggage arrived with the plane - all went smoothly! We would fly Vueling another time!

Returned from Florence to Gatwick yesterday. Flight delayed by 2 hours due to: Adverse weather conditions forcing switch to shorter runway resulting in 20 passengers being identified who had to move to next door boarding desk to be told they would not be flying that night as weight had to be reduced on plane to allow safe take off on the shorter runway. Luggage for those passengers had to be removed before we could fly and those selected included a split in couples and groups of friends leaving one husband flying but his wife not! We arrived in Gatwick and waited 2 hours in luggage reclaim before having to use passenger power to get information about our luggage. It was only then we were informed by ground staff (not Vueling) that our luggage was never onboard! It appears Vueling outsource luggage logistics to Swissport who have a reputation for being totally inefficient with Customers at Gatwick experiencing 4-5 hours delays in luggage reclaim. All in all an inefficient experience with appalling communication to their customers. I should also mention that on their on-board crew supplying beverages operated in a very slow inefficient way which I have never experienced with any other airline.

Paris Orly-Lisbon on brand new A320-200 ground staff extremely rude and only 3 counters opened for 4 flights checked in that caused long queues no counter for on-line check in baggage drop-off. Flight on time cabin crew friendly.

We flew with Vueling for the first time recently from Cardiff to Alicante. We were happy with our experience both ways. The flights left and arrived on time the planes were clean the crews were pleasant and the seats were a bit bigger than average (eg Thomson Thomas Cook Easyjet). We never purchase any food or drink on any flights - we always buy water at the airport and eat either before or after the flight so can't comment on the service or the prices. The only criticism I have is the speed at which the announcements are made both at the airport and on board. The people making them talk so fast that they don't finish one word before saying the next word.

Flew from Florence to Gatwick. 30 minutes before boarding off they announced the flight would be diverted to Bologna because of adverse weather conditions. Looking outside the sun was shining with a gentle breeze on the trees by the runway. Cue almighty scrum to get on a coach. No organisation meant chaos. Arrived at Bologna and they were not expecting us! Finally got on the plane an hour later and sat on the tarmac for 90 minutes whilst they took some baggage off. I was at the back of the plane and they took nothing off! Got a small glass of water from the cabin crew before they sold extortionate food to hungry passengers. Landed five hours late. Seems this is a regular occurrence. Never again. At least Ryanair have learnt they cant treat passengers like this.

Very good experience. We flew from Barcelona to Jerez in April and then from Seville to Milan in May. All flights were on time and smooth. We had no complaints.

Vueling provided the worst experience I have ever had with an airline. After making my booking from Paris to Bilbao through a third party I received communication from Vueling that they had changed my flight to the day before I actually arrived in Europe. When I spoke with an agent my original booking was confirmed. I arrived in Paris only to be told that my original flight did not exist. My only recourse was to book a full fare ticket to my destination. To add insult to injury they will not deal with customer complaints by phone only online. But they don't actually respond to your complaints. I would never recommend this airline.

On time departure for a very short flight from San Sebastian to Barcelona. Clean aircraft and friendly onboard crew. However after parking at Barcelona it was a 15 minute wait for steps. Baggage wait 50 minutes- which was longer than the flight. Missed ground connection as a result. Flight good - but ground handling at BCN abysmal.