Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1085 reviews
3/10
3 star Skytrax Rating
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Vueling Airlines customer review

(Australia)

Ref Bill Jackson's review "you never lose your money" we had a flight booked from Marrakech to Barcelona for 9th october. Firstly the time was changed on 23rd March then on the 18th August the flight was cancelled. we have been trying to get our refund since then and have sent 6 e-mails non eof which have been answered.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Vueling Airlines customer review

(Spain)

Athens - Barcelona - Alicante I had my flight booked for 5th October which was a day of strikes in Greece. On 4th October at mid day all other airlines had cancelled their Greek flights for the 5th but Vueling customer service insisted that there was no strike in Greece the following day. Later in the afternoon I received a text message to say that my flight for the following day had been cancelled. Rebooked the Athens Barcelona leg for the 6th October with no difficulty and no cost. Was told I could rebook the Barcelona Alicante leg for a cost of 115 euros. I checked on line and bought a new ticket for 109 euros! Flights fine; we left Athens late because the airport was in chaos and the other leg was on time. Twice I have experienced that "you will never lose your money with Vueling" as on their website and twice I have lost my ticket and had to buy a new one.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Vueling Airlines customer review

(Czech Republic)

Athens-Barcelona return. Outbound flight very full. No option of online check-in - came to the airport early despite travelling with no luggage only to find the check-in counter closed. When it opened some 1 hour later an epic queue had formed but departure was on time. In Barcelona security check with the 'mobile phone boarding pass' went smoothly. Return flight delayed 1 hr about 60% full and much more comfortable even considering the extra-cramped legroom. The planes on both journeys were rather new but already looked a bit worn with pieces of plastic missing here and there. The crew apparently speak English but in this case the onboard announcements were incomprehensible. They keep communication with non-Spanish-speaking passengers to a minimum and are considerably less friendly than any flight attendants I've encountered even on low cost/charter flights. Even though it should be in their best interest to sell refreshments they do not offer them when they pass with the cart - you have to ask yourself and loudly. Overall a mediocre flying experience definitely overpriced for what is being offered.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Vueling Airlines customer review

(United Kingdom)

LHR-SVQ-LHR. I paid a little more for extra leg room. I use them several times a year and have never had a problem odd delays more often than not running early. What do people expect for these prices. I also use their PUNTO or airmiles programme and have twice flown at no cost to myself.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Vueling Airlines customer review

(Russian Federation)

BCN-DME. This night flight was 1.5 hrs late the crew didn't even apologize for the delay. My extra-paid XL seat by emergency exit was uncomfortable - one of the armrests was missing due to security requirements but there wasn't even a pillow onboard to use instead back recline was close to nothing. Paid snacks and drinks. When passengers were leaving the plane the crew stood with their backs to them chatting between each other didn't care to say goodbye.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Vueling Airlines customer review

(Germany)

MAD-PMI return. Short 1 hr flights that were pleasant. We reserved increased legroom seats in the emergency exit which were comfortable with ample spacing between seats. Both flights were on time and the cabin crew friendly and helpful. The planes were new A320 with a clean and nice interior.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Vueling Airlines customer review

(Italy)

GOA-BCN. Good flight average service tickets a little too expensive. New aircraft new panels over our heads were attached with tape.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Vueling Airlines customer review

(United States)

My wife (Bosnian biometric passport) and I (US passport) were not issued boarding passes on or scheduled flight from Madrid to Paris CDG. Check-in staff at Barajas Airport wrongly stated my wife needed a visa to enter Spain or France. We informed the supervisor he was wrong and he checked with his superiors who said we could not be issued boarding passes. We missed our flight but the police determined we were indeed authorized to fly. The check-in supervisor never acknowledged his error or apologized. At Barcelona the check-in girl saw immediately that we were right Madrid staff never bothered to read past the first line of text on the screen. A few poor members of staff and a lack of customer skills destroys what would otherwise be a great airline bargain.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Vueling Airlines customer review

(Serbia)

I flew ORY-BCN. My flight from Paris was on time 1 hr late on my return but such things happen to all airlines. Check in is fast and easy staff friendly and overall helpful especially at Barcelona airport. Before I bought tickets I read the previous comments in which most people complained about the legroom - didn't have such problems it is less spacious yet comfortable enough and with a small fare you can choose seats with more legroom. Flight attendants professional and polite food and drinks of a reasonable price. I'll definitely use their services in the future.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Vueling Airlines customer review

(United Kingdom)

I have flown Vueling on several occasions for business from LHR-BIO and couldn't fault anything. On my last flight from BIO-PMI I was amazed to see two civilians being invited into the cockpit for take off during the taxiing. They returned to the cabin once we were airborne but were invited back on the descent into Palma for the landing. I emailed Vueling asking about this but got a non sensical answer. Less impressive was the lack of response from the Spanish authorities asking them what they thought of it.
Seat TypeEconomy Class
Value For Money 12345
no