Vueling Airlines

Nice new aircraft. Quiet and clean but this airline discriminates based on your physical condition. This means that they sell you (for extra ) an "XL Seat" which is nothing more than the normal emergency exit seats. I tried to sit in a normal seat but I simply wouldn't fit (and I'm not that tall 194 cms). The friendly crew relocated me to the emergency exit row but what would I have done if the plane was full. Miss my flight? And why must I travel apart from my wife whom wasn't allowed to join me in the emergency exit row (which was mostly empty). At the airport when I inquired about booking the emergency exit row seats they tried to charge me €60! And that's per seat! Needless to say I'll never fly with this airline again.

My wife and I recently travelled with Vueling from Amsterdam to Barcelona and later from Barcelona to London. We found them to be efficient and at least equal to other low cost airlines such as Jetstar Australia. The flights were on time no baggage worries efficient (especially at the chaotic Barcelona terminal) and courteous. Criticism of the airline seems unfounded and we would fly with them again without hesitation.

2 July Gatwick to Barcelona and return supposed be July Barcelona to Gatwick (this was cancelled) and we ended up travelling back on the Tuesday at 12.50 Barcelona to Gatwick. Very disappointing airline. Flight cancelled due to bad weather even though they advertise compensation nothing provided no food voucher hotel discount nothing. So beware you pay for what you get absolutely nothing! Even from Spain to UK people did not get a confirmed flight back next day. Flights booked by my partner but I won't be travelling with this airline ever again.

I flew Palermo to Paris last week and Paris to Rome today. I was expecting the worst after reading these reviews but both flights were perfect. Check-in on both days was efficient and friendly. Both flights left on time with no problems no delays. Staff were great. I would fly with them again.

On July 7 2014 my wife and I along with my two sons sister and brother-in-law were booked on flight VY8100 from Barcelona to Athens. The flight was scheduled to depart Barcelona at 10.20. We did not take off until about 15.30. Announcement to go to gate was made at about 12.05. We get to gate and are told that the plane was at the gate but because of the delay a fresh crew was to replace the original crew which had exceeded its permitted hours on duty and that it would be about 10 minutes. One hour later an announcement was made that a gate change was necessary. The original gate area was blocked off and US bound passengers were allowed to enter the original gate area for security reasons not as Vueling said operational reasons. After the change to the second gate the ground staff announced that boarding would begin in 15 minutes. We heard nothing more until we finally boarded at around 15.00. So besides the original ten minutes and second 15 minutes delay announcements we heard nothing no explanation no apology…nothing. We then board and while inflight the crew/captain had the audacity to charge for snacks/meals. No one had anything to eat while waiting to take off about 5 hours behind schedule. This delay caused us to miss the 16.30 and 19.30 ferries to Hydra from Pireaus. New ferry tickets had to be purchased for a total of 150 Euros.

I've flown a lot of budget airlines but I never thought it was possible for an airline to be this bad. Our first leg was Dusseldorf to Barcelona and I was staggered at how cramped the seats were but we got there on time. The next flight was unbelievable. We got to check in 35 mins before closing. Lines barely moved and as it got closer to closing they announced the last minute check in at a counter number that didn't exist. They announced the last minute checkout again for other flights but the queue was so long there (and almost impossible to get to in the crush) that we waited where we were. We did asked Vueling staff near the queues what we should do and they ignored us. When we got to an assistant about 1 minute too late they told us to go to the ticketing office as the flight had closed. At the ticketing office they told us they could put us on another flight to a nearby city for $600. I told them that this was unreasonable as their check in imploded and got nowhere. I asked to speak to a manager and was told they weren't going to be there for another 3 hours. When I was insisted they passed me on to the manager who was at the next desk. I still got nowhere and was offered a complaint form which would be answered within 3 months. When I asked for a pen to fill it in they wouldn't lend me one. Had to rebook. Will never fly with Vueling / Iberia / BA again.

Flew out 4/7/14. Flight out from Gatwick to Barcelona was an hour late with no explanation. 07/07/14 - Big storm at Barcelona which meant delays on other carriers but the Vueling flights were mainly cancelled. Our flight was showing as still going but delayed so we checked in a kept an eye on the information boards. When suddenly the flight disappeared from the board no announcement nothing on the board to say what had happen. We asked a member of staff (after finally finding one) and were told that our flight had been cancelled to go to the baggage collection pick up our bags and go back out and queue up at the Vueling desk to book another flight. The queue was very long at least 200 people in front of us and at least 400 behind us. We were offered a flight back home the following afternoon with no compensation for additional hotel or food costs. An absolutely terribly airline.

Flight was cancelled from Malaga to Rome literally as we were lined up to board the flight. It was due to the French Air Strike but a little bit more notice would have be appreciated as other airlines had given 24 hours notice. Another flight the next day was offered but we lost our connecting flight from Rome.

Sunday June 15th 2014. Flight VY6004. We had same issue flying out of Florence to Barcelona as person going to England. People kicked off the plane because of 'weight' and 'high winds' We boarded on the tarmac didn't feel any wind. No luggage when arriving in Barcelona. It took 5 days to get the luggage. Again no help from Vueling. One person in their 'Baggage Tracking' center said after 2 days that no luggage was coming out of Florence. A complete breakdown of their system. No one could say why. So if you fly this airline don't check your bag carry on only. There is a reason they are inexpensive.

My wife and I were booked on flight ODV22U out of Florence Italy to Gatwick London. The flight opened for check in at 12.30 with a departure time of 14.35. By 12.30 the entire flight was waiting to check-in and there were no lanes guiding the passengers it was a complete mess with people pushing in etc. To aggravate things even more there were only two check in clerks for this entire flight. We managed to get our luggage booked on by 14.00 with a sizeable queue still to go. Needless to say by the time we were due to leave passengers were still being booked in. Due to this inefficiency it lead to our flight losing it's take off position so we sat on the apron for an hour waiting our turn with not a peep out of the cockpit. No communication whatsoever a wonderful demonstration of good customer service. Eventually we left once we reached the necessary altitude the drinks trolley came out with two air hostesses servicing the entire plane. Sitting in row 23 we did not get any service because we had started the descend by the time these air hostesses got to row 19. A fellow traveller mentioned to us that every time she had used Vueling she had never arrived on time. Never again.