Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1059 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
5/10

Vueling Airlines customer review

(United States)

Madrid to Barcelona return. The first thing is that the seats are too small - I am over 2 meters tall but there is cramped and there is Vueling Cramped. I'm an expert in folding myself into economy seats but these are the smallest seats I've ever had the displeasure of flying in. My other major complaint is that they do not enforce their policies uniformly. My bag was oversized and while in Madrid they let me check it into the plane the desk attendant in Barcelona charged me the €22 fee that is the rule.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Vueling Airlines customer review

(Spain)

Barcelona to Seville awful seat pitch. Service and attention onboard was okay. The check-in agent was attentive and made no fuss of the fact that I didn't have my passport or Spanish ID card and accepted as proof of identity a UK photo Drivers Licence debit card used for website purchase. The fuss came at the gate where two agents were reluctant to let me board claiming I needed (as a foreigner resident in Spain) my passport. I said at check-in their colleague said my personal documents were OK for a domestic flight. They stated he had made a mistake and should not have allowed me to check-in. A good scare but managed to "buy my way on board". Sent an e-mail a week ago to VY asking for clarification on this matter but have had no reply thus far.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Vueling Airlines customer review

(United Kingdom)

What legroom. Should be illegal to have such cramped conditions. What made it worse was that it was booked via Iberia via BA and couldn't access the online check in to upgrade to seats with extra legroom. Rubbish travel and support from all airlines involved.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Vueling Airlines customer review

(France)

CDG-ALC. Vueling offers good value for money even though I booked three days before departure. Flight delayed by 1hr30min due to technical problem - many apologies from the friendly crew but English hardly understandable. Food and drinks for purchase - reasonable prices average coffee. A320 modern and spotlessly clean. However major downside is the incredibly cramped seating - I have never experienced such a tight legroom.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Vueling Airlines customer review

(United Kingdom)

LHR-SVQ-LHR good fare of 164 euros return booked two days before liked the ability to choose seats online with seat chart chose seats out and back at a nominal fee printed off boarding cards for both flights - an advantage travelling from LHR terminal 3. A320sformer Iberia aircraft clean good condition seat pitch tight with 180 seats and it wasn't too uncomfortable for 2.5 hours. Good Spanish/English safety demo. The cabin crew interacted well smiling and engaging with customers. Inflight snack menu at low cost prices eg sandwich and a beer for 7.5 euros 2.5 euros for a soft drink. The service took a while on both flights to appear about 30 mins but a good selection of drinks and snacks available and well presented. All announcements in Spanish and English which cabin and flight crew spoke well.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Vueling Airlines customer review

(France)

Several flights during the last months between Paris Orly and Valencia. Quick check in at both airports. Less strict than other airlines with carry on luggage policy (no checks at check-in or boarding). All flights on time or in advance. Modern A320 with cramped legroom but reclining seats. Nice lounge music played during boarding and landing. Good magazine. You have to pay for food and drinks. Young friendly and well groomed cabin crew. More expensive than Ryanair but better service and luggage policy and principal airports. Also better than Air Europa on the same route which is twice as expensive.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Vueling Airlines customer review

(United Kingdom)

London Heathrow - Bilbao return. The aircraft were clean and bright and seating is comfortable. There was a great touch from the crew on the outbound flight completing her final checks as she passed down the aisle she leaned over and turned on the reading light of anyone with a newspaper or book open before the cabin lights were dimmed for take off. The buy-on-board food offering is different and interesting and not the most over-priced.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Vueling Airlines customer review

(Czech Republic)

Our ticket which was bought 2 months in advance was changed to another date. Nobody cares that this ticket is a part of big trip from Barcelona to Prague and then to Bern. Nobody cares that extra two days that we are forced to stay in Barcelona will bring additional expenses which we might not afford. We've sent 4 letters and called to the Customer Center but result was the same - we can refund your ticket or change. But they can't provide us services that we paid for. Once again - trip was planned 2 months ago and tickets were bought also 2 months ago. Now 2 weeks before our flight they change it and don't solve the problem just repeating the same phrase "refund or change".
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Vueling Airlines customer review

(Belgium)

Brussels-Valencia. Fares below the other company but all the options that you choose have to be paid extra : if you choose your seat if you pay by credit card if you have luggage etc etc. It doesn't look cheap anymore. Moreover I had to add a luggage to my reservation and this cannot be done online. I had to call the customer service - which charge you around 0.5 cents/min - and waited about 5 minutes without being helped. I used to be a fan of Vueling but not anymore.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Vueling Airlines customer review

(Spain)

They overbooked the flight by more than 30 passengers (Bilbao-Barcelona). No complaint on the quality of seats and service. However I don't think it is a reliable airline if you want to be sure that you're flying the day you want. In my case they cancelled a previous flight without notice and respositioned all passengers in our flight leaving 30 of us at home.
Seat TypeEconomy Class
Value For Money 12345
no