Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1085 reviews
3/10
3 star Skytrax Rating
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Vueling Airlines customer review

(Germany)

BCN-TXL. As you can read in the previous two reports Vueling now apparently consistently denies boarding for no reasons. I have flown regularly for 2 decades and this has never happened to me. While there is always a first time I was sincerely shocked by ground staff who offered no excuse no assistance and only a re-booking for next day for 119 Euros.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Vueling Airlines customer review

(United States)

Couldn't print a boarding pass from the website. Was running on a tight schedule and got there one minute after their cut off time of 45 minutes and they gave me a choice of either losing the 106 Euro (6 Euro was for using a Visa debit card!) or buying a ticket on the next flight for 110 Euro. The plane was old as well and they left 15 minutes late. The only positive thing is that the flight attendants were nice.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Vueling Airlines customer review

(United States)

Paris to Barcelona return. Outbound flight 2.5 hours late. For the return segment we arrived at the airport 1.5 hours prior to the flight and were told we were on stand by because the flight was oversold. They did not apologize or try to accommodate us or explain the alternatives - merely told us we had to wait and it is their right to overbook. Customer service dismissed me. With a lot of drama we managed to get onboard. This is a cheap airline and you get what you pay for. There is no service onboard or on the ground. I consistently fly over 150000 miles a year and the last time I was denied boarding due to overbooking was in 1994!
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Vueling Airlines customer review

(Spain)

Vueling is a budget airline but it couldn't be further from the Ryanair experience. Seats recline and have music for a start. They allocate you seats so you don't have that horrible rush to get on the plane. Staff are friendly and courteous and they aren't militant about hand-baggage. Their inflight magazine is readable. The reason I'm giving Vueling a 10 out of 10 is because yesterday they changed our flights for us within minutes and at no extra cost no fuss whatsoever despite the fact that we were at fault not Vueling. That sort of service is priceless!
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Vueling Airlines customer review

(Canada)

Flew from Paris ORY to LIS in early April. Seat space is very tiny. At nearly 2m tall I could barely fit in the seat. The plane was 2/3 full so could stretch my legs because the row behind me was empty. If this was a 3+ hour flight and packed I would find it tough to cope due to no leg room. Otherwise the plane was new staff very courteous and the price was a steal. If you are normal height I would warmly recommend these guys.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Vueling Airlines customer review

(United States)

We were booked and confirmed on a 11am flight from Madrid to Barcelona. Arrived from our overnight flight to find that the 11am flight was cancelled due to a transportation strike. When the bored and disinterested person at Vueling's gate found out we had booked with a booking service they refused to help us find other transportation later flights or even directions into Madrid. We sat down within view of the gate calling around looking for options. Many people went to the gate and all were turned away - the few employees left well before 11.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Vueling Airlines customer review

(Netherlands)

AMS-ALC-AMS. My 5th flight on this route always good service with friendly staff. I normally pay extra to reserve a seat near the front. Staff onboard are usually very nice and accommodating. Seat pitch is not great but it is a LCC. Seats are comfortable enough though for short haul and the planes are clean newish A320's. Generally on time.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Vueling Airlines customer review

(United Kingdom)

Vueling has sunk to new lows which I didn't think was possible after the appalling service over recent years. My husband was one week post knee surgery and although ground staff were very helpful and had moved us to seats with extra leg room on board it was a completely different matter. Staff were nothing short of rude and insisted we move back to our original seats - leaving the row where we had been due to sit completely empty. Came out with all sorts of illogical inconsistent excuses - cannot help but feel it was because the front seats attract an increased fare and they don't want to give them up for nothing. Vueling make Ryanair look like a premium airline.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Vueling Airlines customer review

(Germany)

TXL-BCN-TXL. On time flights friendly staff new Airbus planes clean food and beverages for purchase leg space rather cramped. All in all: good value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Vueling Airlines customer review

(United Kingdom)

CWL-BCN-CWL. Or it would have been if they hadn't cancelled the outward flight 3 days before departure. Website and communication appalling. There is no UK contact number only a Spanish Premium Rate one and emails are in Spanish . Did get the return flight which was just about ok. Plane was old legroom was poor compared to easyjet. Luckily we were able to get an outward flight with easyjet from BRS but naturally at a greater cost.
Seat TypeEconomy Class
Value For Money 12345
no