Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
3 star Skytrax Rating
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Vueling Airlines customer review

(New Zealand)

On August 1st we were booked on a Flight from Gatwick to Barcelona. I paid extra for a space plus seat and to find when we boarded that we were dumped on a Charter flight with an airline called Privilege operating an old 757 that was in bad state of repair. There was no leg room and when this was brought to there attention as normal no one wanted to know. The check in service at Gatwick was terrible and it took over two hours to clear the waiting queue. If you are desperate for a flight do not book with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Vueling Airlines customer review

(Spain)

Flight from Rome to Alicante I only fly with Vueling if I cannot find another alternative and there was no other choice which tied in with the time we arrived in Rome. We paid the Optima tariff which allows hold baggage and seat selection thus meaning we only has small carry on bags which we placed in the overhead locker. These bags were then removed by one of the cabin crew and we were told to place them under the seat leaving no room for our feet. When I asked why I was told that room had to be made for larger bags which would not fit under the seats. So having paid the extra for a more comfortable flight we ended up with less comfort passengers who had not paid for hold luggage. A petty quibble I know but it is so typical of Vueling.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Vueling Airlines customer review

(United Kingdom)

We were booked on a flight from Florence to Gatwick leaving Florence at 16.05 arriving Gatwick at 17.25 (July 26th). We were checked in and luggage was sent through despite the fact that rumours were circulating that the flight would be delayed. We then went through security only to be told that the flight had been diverted to Pisa due to weather conditions. The announcement was shouted out - no intercom or information on the airport information screen. We were told that we would be taken to Pisa where the airplane was waiting for us. We then had to collect our luggage get on a bus and were driven to Pisa. On arrival at Pisa (5.30 approx) there was no announcement or information but by word of mouth amongst passengers we realised that they were checking in luggage. There then followed a wait of 2-3 hours with no communication from Vueling staff about when or if the flight would be taking off or if we should go through security. Consequently when the flight was ready to board at 8.15 (announced minutes before) there was another delay while we waited for passengers to be checked through. There was hardly an apology no snacks or drinks provided and there were families with young children and babies.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Vueling Airlines customer review

(Australia)

On 30 June 2014 we arrived at Orly Airport only to be told that our flight was cancelled. Vueling offered us a flight to Barcelona the next day but we would have had to stay there that night! We were scheduled to fly to Florence and had our accommodation booked. They didn't try to assist us in any other way. We finally went to Orly Sud and had to buy a ticket with Easyjet to Pisa and then catch a bus to Florence. This experience has left a sour taste in our mouths and I will never recommend Vueling!
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Vueling Airlines customer review

(Australia)

We arrived at Rome airport at 6.45am 21 July 2014 to fly with Vueling to Paris. The flight was scheduled for 9.25 am. Next thing we saw the departures board add an hour to departure. Then an hour later the flight was changed to a 12.30 departure. So a three hour delay without explanation. We waited an hour in the boarding queue with no further movement or information. We were them told that the plane was cancelled and that we would be given our luggage back and after collecting luggage - which took another hour we should go to the ticket office. When we arrived at the ticket office it was swamped so we had to stand in the queue for another hour to be given a choice of a flight at 7am the next morning and overnight accommodation. Which we accepted. We were told to wait near the ticket office with the other going to accept the alternative offer. So 50 people gathered for the bus that was to arrive shortly to take us to our accommodation. We had to stand for nearly 3 hrs until our bus arrived. The airline did not offer any explanation or say that the bus would be that long so we could have found somewhere to sit. I am in my 60s and am a post cancer patient so I had to sit on the tiled floor as I could not stand any longer. We were afraid to move from the area as we did not know when the bus was coming. We finally got to Paris the next day. The airline did not even offer us a coffee or water voucher let alone a meal voucher for the whole day of arriving at 6.30 am and finally getting bussed out at 5.15 pm. Staff seemed to be very unsympathetic about the whole situation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Vueling Airlines customer review

(Australia)

My wife and I recently travelled with Vueling from Amsterdam to Barcelona and later from Barcelona to London. We found them to be efficient and at least equal to other low cost airlines such as Jetstar Australia. The flights were on time no baggage worries efficient (especially at the chaotic Barcelona terminal) and courteous. Criticism of the airline seems unfounded and we would fly with them again without hesitation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Vueling Airlines customer review

(United Kingdom)

2 July Gatwick to Barcelona and return supposed be July Barcelona to Gatwick (this was cancelled) and we ended up travelling back on the Tuesday at 12.50 Barcelona to Gatwick. Very disappointing airline. Flight cancelled due to bad weather even though they advertise compensation nothing provided no food voucher hotel discount nothing. So beware you pay for what you get absolutely nothing! Even from Spain to UK people did not get a confirmed flight back next day. Flights booked by my partner but I won't be travelling with this airline ever again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Vueling Airlines customer review

(Australia)

I flew Palermo to Paris last week and Paris to Rome today. I was expecting the worst after reading these reviews but both flights were perfect. Check-in on both days was efficient and friendly. Both flights left on time with no problems no delays. Staff were great. I would fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Vueling Airlines customer review

(Austria)

July 7 allegedly was a day of heavy weather - almost all Vueling flights from Barcelona were cancelled or late. Curiously no other airline seemed to be affected and all I observed was some rain in the morning and cloudy but otherwise fine weather in the afternoon. My flight (with 2 kids) back to Vienna was scheduled at 12.05 then postponed by an hour (without notice at the gate) then by another hour finally in the very second that people began boarding the plane it was cancelled and passengers were told to fetch their luggage (a wrong belt number was announced and displayed). The waiting line for rebooking stood at the Vueling desk all night through (I myself waited for 5 hours). I was offered the choice of having my booking changed to another Vueling flight to Vienna for which I would have to wait for 2 days or cancel and try another airline at my own cost. In the end we were booked on a flight to Zurich the next morning from where we took the train to Vienna. We had to spend the night in a seat at the airport. A hotel for the night was not offered for "weather conditions are outside the airline's control." I can only warn everybody to avoid this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Vueling Airlines customer review

(Finland)

Nice new aircraft. Quiet and clean but this airline discriminates based on your physical condition. This means that they sell you (for extra ) an "XL Seat" which is nothing more than the normal emergency exit seats. I tried to sit in a normal seat but I simply wouldn't fit (and I'm not that tall 194 cms). The friendly crew relocated me to the emergency exit row but what would I have done if the plane was full. Miss my flight? And why must I travel apart from my wife whom wasn't allowed to join me in the emergency exit row (which was mostly empty). At the airport when I inquired about booking the emergency exit row seats they tried to charge me €60! And that's per seat! Needless to say I'll never fly with this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no