Vueling Airlines

We were flying from Dubrovnik to Ibiza with a stop over in Barcelona. In Dubrovnik there was a 2 hour delay with no one telling us any information when we finally arrived to Barcelona running through to airport to only just catch our connecting flight. Arrive in Ibiza with no luggage. At no point had any staff apologised and been helpful. I Would never fly with Vueling again.

Online check-in with Vueling was to me a total scam. I was flying from Bari to Florence and when I went to check- in online I was told were no more free seats available and was forced to buy a seat they call xl for 6.5 euros. Obviously this was an excuse to rip me off money and authority for air traffic they shouldn't permit this.

I flew from The Gambia to Barcelona and then was meant to fly on to London Gatwick. In Banjul they could not give me the Vueling boarding pass from Barcelona to London Gatwick and said I should get it when I arrived in Barcelona. The plane was late arriving and I raised this with the steward on the flight who said that if I missed the flight Vueling would put me on the Iberia flight at 10.15 am. I did miss the flight but when I went to the Vueling desk they refused to put me on the Iberia flight. I then had to spend approx 2 hours trying to locate my luggage in Barcelona airport. The Vueling staff were very unhelpful. When I eventually got my luggage I had at the last minute to buy an airticket myself on the Iberia flight. I would never fly on this airline again.

My wife and I flew Vueling from Barcelona to Amsterdam on an A320-200 in July. I paid the extra 12 euros each for exit row seats as I am 6'4" and need the extra leg room. Online ticket purchase was easy including seat selection. Our flight was delayed because the plane was late but once it arrived we boarded quickly and arrived Amsterdam almost on time. The seats were fine for a 2 hour flight with the extra legroom. Flight attendants were efficient but not friendly. The plane was clean and in good repair and there was plenty of room in the overhead for our carry-ons. For about $120 each ow I thought it was a good value and would fly them again.

I recently had a flight with Vueling and had a stop over in Rome. The flight was initially delayed 6 hours and then moved forward after 2 hours without any warning of any sort. Subsequently we missed our flight. Regardless of the missed flight the customer service we received afterwards from Vueling was horrific. Nobody made any effort to assist us in any possible way. It has now been more than two weeks after the incident and our luggage is still missing. My experience with Vueling on the day of our flight was bad but the assistance we received afterwards even worse.

I had a multi-leg itinerary with Alitalia Aug 2014. I picked Vueling from BCN-FCO due to availability. Check in takes a long time to due to the huge traffic for Vueling at El Prat airport apart from that I didn't have any problems. Plane was a new Airbus A320-200 very clean inside and leg room was very good for me. I purchased the Optima fare for 23Kg for one bag which was 110EUR. Chairs are good even for reasonably overweight passengers no complaints about luggage handling as Alitalia lost mine 5 days earlier FCO-BCN. Overall more than good for what it's worth would definitely try again if the same plane model.

I used 2 Vueling flights yesterday between Seville-Barcelona and Barcelona-Zurich. The first flight was of a good standard as good or better than easyJet but the second leg of the flight was not what one would expect from a established serious airline. The boarding at Barcelona into a sub-contracted plane from Orbest (grupo Barcelo) was badly organized by unmotivated/poorly trained ground staff the leg room between seats was smaller that in the Seville flight the cabin staff could not cope with the overall services provided (printed prices for food/drinks were for Orbest passengers) they could not provide cold Cava and instead of published Orbest prices higher Vueling prices were charged. Flight left 15 mins late and docking gate at Zurich was at the far end of the runway (20 min walk to the exit. The whole flight was a very poor experience and poor value for money. I believe passengers should be refunded part of their original Vueling ticket cost when a sub-optimum alternative flight arrangement is provided. I shall give Vueling flights a rest for a while and will continue using easyJet which is run in a more professional manner.

We were due to fly from Florence to Gatwick. We were informed half an hour before takeoff that there was a delay due to a late takeoff somewhere else. Then hours later a staff member shouted out a message but as we were at the back of the queue we couldn't hear someone fainted. A fellow passenger told us that we were being diverted to Bologna because of the 'wind' this despite the fact that other flights were landing and taking off. So from arriving at the airport at 1pm two hours before take off at 15.20pm we were finally getting on the bus at 8pm and boarded the flight at 9pm. Almost six hour delay. I was with my partner and three children aged under seven. This was an awful experience.

We had our worst airline experience ever with Vueling and we are experienced international travelers. We were changing planes in Barcelona flying to Milan. The departure board initially indicated that our boarding gate would be announced in an hour. That message was later deleted but no gate was listed. My wife checked the Vueling mobile application which listed a gate. However at the gate the sign read Copenhagen not Milan. We found out that this was indeed our flight but the gate personnel would not let us board because the door of the plane had been closed. To repeat: no gate listed on the departures board wrong city listed at the gate so we missed our flight. We'll never fly Vueling again.

Buyer beware. Booked a round-trip flight from Florence Italy to Split Croatia. The day I was leaving from the US received an e-mail that my flights were moved forward three days. Problem was the return flight got me back to Florence two days after my return flight to the US. Unable to confirm if the original flights were cancelled or if I and my daughter were bumped because we had a low fare. Could not get through on any of their phone lines (even though I was willing to pay the ridiculous per minute and set up fees) nor receive an online response as to what happens. If this airline merely wants to cater to backpackers with no schedules good luck.