Vueling Airlines

VY8341. Our flight was from Amsterdam airport we arrived to check-in more than two hours before the flight and they seated us on opposite sides of the airplane. They said that the flight was full. They say that you can check in online but you have to do it 30 hours before departure which is difficult if you are on holiday.

I booked flights from Amsterdam to Bilbao and then from San Sebastian to Barcelona last year already. A month before we were due to leave NZ I happened to read some very negative reports about Vueling Airlines which had me very nervous and worried! I am happen to report that both of our flights were excellent. I wouldn't hesitate to recommend this airline to others.

CWL-BCN-CWL. After a horrific experience with Vueling two years ago we were never going to use them again. However friends had used them without problems so we decided to give them another go. The outward trip was OK and only 20 minutes late arriving. However the return trip was pretty horrendous. At the prescribed departure time the screen at the gate just went blank. No Vueling staff to be found and no information. After about an hour and a half we eventually saw on the airport information screens (not from Vueling) that departure would be about three hours late. We eventually departed 3.5 hours late. When we boarded we found what must be the oldest plane in the fleet. Most of the seats around us were broken - every time the person in front moved the seat automatically reclined in our faces and crushed our knees. The result is that its back to easyjet in Bristol for us even though we only live 8 miles from Cardiff Airport.

Having read so many negative comments about Vueling I was quite sceptical when I was about to board Vueling from Rome to Athens. Well it was nothing like what I geared myself for. The plane was on time. The boarding was orderly luggage was checked in and reclaimed without a hitch. The cabin crew were polite and the plane ride was smooth. So just gonna give my 2 cents that it was good service and met most of my expectations. The only bone I have to pick would be the leg space. Thank you Vueling for making my Europe trip perfect!

As I write I am sitting on flight VY8744 on 29th Sept 2014. The flight was delayed "due to incoming aircraft" for one hour following which we were allowed to board the flight. I have now sat in a freezing aircraft for over 1.5 hours while the staff try to fix a broken toilet flushing. No drinks or food are available toilets unusable and they will not lower the air conditioning power. Passengers are frozen and staff are huddled in the front galley laughing and joking with each other . A truly terrible example of customer service. I would at least expect regular status updates and maybe a glass of water but none available. Now we are having to wait for a crew change - 25 mins already. Beware.

Geneva - Barcelona 30 Aug / 10 Sep. We were booking a cheap flight 24 hours before departure. Discovered our credit card was insufficient and Vueling held the reservations for over 4 hours without surcharge while we sorted the problem. Excellent online and telephone service while this was happening and 1 bag was free! Certainly leaves other cheapies standing who systematically raise fares during finalization! Cabin staff welcoming and efficient. Outward bound on time return indicated delay 1 hour on the board but actually left only 5 minutes late.

We booked a flight through Vueling from Rome Da Vinci (FCO) to Lamezia Terme which is only about one hour flight and had an absolutely terrible experience. Our flight was delayed six hours! We didn't know until about a half hour before take off! Not only was that inconvenient in itself but the staff of Vueling handled it very poorly. Many customers were unhappy and staff were rude and uncaring waving us away with a free meal voucher. We had to ask many times and finally found a very assertive Italian speaking gentleman on the same flight to help us convince then to allow us to make a call to let the hotel know we would not be checking in until midnight since we do not have an international phone. When we finally got on the delayed flight the attendants were not smiling or pleasant as other airlines usually are. Also as soon as the first and only round of beverages was offered the attendants closed a curtain blocking themselves off and did not come back out until landing. On the return we ended up paying almost $500 for last minute tickets back to Rome on a different airline because we could not afford a delay. When we arrived in Rome we found out the flight we would have been on actually got cancelled! I know the low prices are tempting but look at these reviews! You will end up spending more money if you are delayed or cancelled just go with a more dependable airline.

BRU-FCO-BRU. Both flights delayed. (~1h) During online check in the seat is assigned automatically and cannot be changed without paying. So if you are travelling in a couple/group be ready not to sit together because the staff refuses to change the seats even when at the airport check-in. Flight attendants speak very bad English. This is not an exaggeration. I had a problem with having no room for my carry on luggage and the flight attendant could not understand. Another warning - Vueling flights chronically lack enough room for luggage. (perhaps due to their loose baggage policies). You might have to be ready to have your luggage taken with other checked luggage right before entering the plane.

We were flying from Dubrovnik to Ibiza with a stop over in Barcelona. In Dubrovnik there was a 2 hour delay with no one telling us any information when we finally arrived to Barcelona running through to airport to only just catch our connecting flight. Arrive in Ibiza with no luggage. At no point had any staff apologised and been helpful. I Would never fly with Vueling again.

Always late. I have moved from using Vueling to Ryanair as over 50% of my Vueling flights have been delayed by more than 1 hour. In the last week on the Malta - Barcelona route 4 out of 7 of the flights have been delayed by more than 2 hours. They have not had 1 Sunday flight on time in a month.