Vueling Airlines

Flew Cardiff-Alicante-Cardiff in September and found the aircraft modern and clean and on time the flight crew were pleasant and efficient so for a budget airline no complaints.

Flight 12 Oct 2014 Rome-Brussels. Due to a last minute rescheduling of the crew (apparently the captain was told to fly to Brussels instead of another destination last minute) the plane departed with a 2.5 hr delay. To avoid giving the corresponding food and refreshments entitled for delays over 2hr according to EU legislation we boarded "only" with A 1.5 hr delay and made us wait another hour on the plane! Then they only gave 1/2 glass of water and no free snack. Apart from this incidence the space between seats is unacceptable you are seated like sardines in a can.

Chaotic policies and it's very difficult to reach customer service. We flew them last month from Naples- Barcelona then Barcelona-Mallorca and paid for an upgraded Optima fare. Our first plane from Naples-Barcelona was delayed. Since we knew many hours ahead that we would miss our connection to Mallorca we asked if they could change our second flight to a later one. They did not want to deal with it and just told us when we get off in Barcelona talk to the agents there! When we finally got to Barcelona we were told that our tickets were no good since we missed our flight so we had to buy two new full price tickets to get to Mallorca. There argument was that we made each segment as a separate reservation and therefore it was not their fault. They made no sense and hid behind technicalities. Zero customer service from each and every employee that we dealt with. Cramped seats and didn't even offer us water on the flight.

Round trip service from Rome to Palermo. Ticket baggage and gate agents were rude. The most disturbing issue is the random way the personnel assess fees for carry on baggage. On my outgoing trip I was told first that I had to pay an additional 90 euro for my carry on luggage - the ticket agent then said to take the luggage to the gate agent. The gate agent said the flight was full and I had to check the luggage and was charged 35 euro. After boarding I saw it was only half full - no one in my row or the row in front of me. On the return trip no one questioned my carry on until I reached the gate gate agent initially started to say my bag was too big then let me proceed to the plane with my bag and no additional charge. My bag fit easily in the overhead bin. A friend traveling with me was charged 70 euro for her carry on bag on the out going flight then nothing on the return. Clearly random protocols are being inconsistently enforced. I would not use this airline again.

I took Vueling from Barcelona to Paris and back. I was concerned after reading negative reviews but my experience was completely positive. Check in was smooth and fast. The flights arrived early or on time and yes it was a little cramped but not much more than American whom I flew to NY. This is a low cost carrier after all so don't expect luxury. All the staff from gate agents to stewardesses were polite and professional. If you book early you can get really good deals. I will be flying them again.

Flew from Marseille to Barcelona and Barcelona to Madrid in A320 in August. Seat was comfortable legroom was acceptable compared with other LCC. Flight was on time from Marseille but a little bit late from Barcelona. Crew was friendly on both flights.

I recently travelled from Barcelona to Palma Mallora and was initially sceptical about the airline before I made the booking because of all the negative reviews I read online. Fortunately everything went accordingly to schedule from the time we arrived at the airport to our return flight back to Barcelona. Check in was smooth and both flights was on time I have absolutely nothing to complete about regarding my experience with Vueling this time.

Having read some of the horror stories regarding Vueling my wife and I were pleasantly surprised to have had a very pleasant experience on a short break to Florence from Gatwick on 16th October returning on the 20th. The aircraft were on time stall very friendly and both flights excellent. Would certainly use Vueling again and recommend to anyone.

Online check-in with Vueling was to me a total scam. I was flying from Cardiff to Alicante and when I went to check-in online it would not let me opt for the free seats. I am going to phone them tomorrow to try to sort it. What a dreadful site! Half the options do not work! This is obviously an excuse to rip off more money. I fly to Alicante 6 times a year. They may catch me this time but it will be the last time I fly with them.

LHR-Bilbao return. T3 departure was (exactly) on time for departure and arrival. Least eventful flight ever. Did what a short haul should do. BA Silver don't have lounge access Gold only. Return flight departed on time and arrived 25mins early! We were checked in automatically for return flight and because both flights were full Vueling offered 'free' hold baggage. Had free baggage anyway as flight was booked through codeshare. Late boarders had there bags put down in the jetway collection. BA tier points awarded (10 each way). Good way to get the last few needed to go up or retain membership level.