Vueling Airlines

✅ Trip Verified | Very bad luggage policy. They lost our luggage for 3 days for four adults, they told us on the phone we could buy necessity clothes, which we did. We asked 3 times if there was a limit of spending, answer was no. When claiming for compensation, we were told there is a limit of 50 euros per day per person (which is fair), but then they compensate you for just one luggage/person because you only have one PIR number, which is the file code they give you at the airport when you report the missing luggage! They told me even if you had 10 bags lost, with one PIR number we would give you compensation just for one. finally, this information is not available anywhere on their website.

✅ Trip Verified | I’ve flown 46 flights with Vueling within the last 12 months at the time of this review - and despite the claim that they grant you “premium” status from 40 flights onwards” Vueling Customer service team keep refusing to grant me the status. They claim the problem is that I previously used a different Vueling Club account number linked to an email address I no longer use. They said I could resolve this by creating new account and then they would merge them. Even though they claim this happened - my flights no longer correctly show on the new account. After countless of contact back and forth with the customer service team about this I received a standard reply to my queries, putting the blame on me for not stating my loyalty number or email correctly at the time of booking. Not only did I always list my club account number when booking - I followed all their instructions to change and merge my loyalty accounts. Still they only reply in relation to my Avios and not the number of flights and reaching Premium status. Since this message I’ve contacted them thrice as well as emailed the CEO - without any reply. This company does not even care about their frequent flyers that fly more than 50 times per year with them… avoid at all cost!

✅ Trip Verified | Hidden fees and awful Customer Service made it a terrible decision to fly on Vueling. I was looking forward to a great travel experience at a low cost. At the time of booking I paid for 2 checked bags in the hold, though my bags could fit in the overhead compartment. At the gate Vueling forced me pay an additional $130 for the 2 bags to be placed in the hold. The gate agent said I could file for a refund but that was false. Weeks of frustrating attempts at emailing and calling Customer Service went by and not only was I never permitted to talk to a supervisor, they denied the claim for double-billing and refused to offer even a partial refund or future flight credit. I won’t be flying Vueling again.

✅ Trip Verified | I was denied boarding on my flight from Naples to Barcelona because my electric wheelchair, which contains two 180Wh batteries, was deemed non-compliant with airline regulations. This was despite my batteries being well within the 300Wh limitset by IATA for lithium-ion batteries in mobility aids. Vueling’s own policy** (published on their website) stating that non-removable, securely attached batteries have no maximum Watt-hour limit. Properly declaring my wheelchair and batteries during booking and again at check-in. Even with these facts, I was told I could only board if I left my batteries behind. This would have rendered my wheelchair useless and left me without any mobility. As a result, I had to stay behind, incurring significant unexpected costs for hotel accommodations, meals, and alternate travel arrangements. Lufthansa approved my wheelchair for transport without issue just a few hours later. Vueling’s actions demonstrated a lack of training, poor customer service, and disregard for accessibility rights. If you are traveling with a disability or require assistance, I strongly recommend avoiding Vueling Airlines.

✅ Trip Verified | I experienced the worst treatment of my life with Vueling Airlines. They overbook flights, can refuse boarding without explanation to passengers with valid boarding passes and assigned seats, and provide either incompetent customer support when handling compensation claims afterwards. Following a boarding denial on September 8th with a rebooking on a flight the next day, they are still refusing to compensate me and my partner, claiming that the boarding denial did not occur. This is despite having all their emails confirming the forced rebooking onto a subsequent flight and outlining the right to claim compensation. I have made multiple attempts to contact them through every available channel (X DMs, phone, email) after submitting my compensation claim online and providing all the required evidence. However, nearly three months later, this issue remains unresolved. It is truly scandalous that a company with such practices is allowed to continue operating within the European Union.

✅ Trip Verified | Second last Vueling flight out of Gatwick on Sunday evening. Lots of problems that evening with weather in BCN and especially to the south of that airport so plane in was delayed. Early indications were for a 70 minute delay but the crew were anxious to make up for lost time and expedited boarding. Unfortunately the Captain then informed us that BCN was limiting arrivals and that we would need to wait for 20-30 minutes before pushing back, so losing the advantage that the efficiency of crew had apparently won for us. Flight left as outlined per previous comments. Flight was exceedingly smooth; which counts for an awful lot with this passenger. (Perhaps because we flew straight across Paris rather than down the Atlantic coast; but the tannoy was so poor that I couldn't make out the comments 'not' heard. Unfortunate! But unimportant vs arriving safely; and that after a very smooth flight.) Very minor hiccups on arrival, exactly 60 mins after fairly generous scheduled time. Which left the Captain more than a little frustrated as he and his crew had been super-efficient. Overall, it's not the QE2 or the Hilton for sure, but in my experience Vueling is always (?) the best price on this route which we use 2 or 3 times per year and, based on that degree of exposure to this company, I contend that their service is by not as poor as a number of recent posts here suggest.

✅ Trip Verified | Outbound flight on time (which is what they promise, not something to praise), Inbound announced 90 minutes late close to scheduled time for no apparent reason leading to a long, dull wait in Bilbao airport where there are not enough seats. On the plane there could be no way to squeeze in more seats if they tried; as a consequence the whole flight lacks any comfort or space whatsoever. The USB sockets don’t work, nor, it was announced, does the wifi. Not much to say about the paid for menu one way or the other. Overall it’s a grim way to travel with nothing to recommend it.

Not Verified | Flight cancelled when we are at the airport. Charged €440.00 for a coach bus ride from San Sebastián to Barcelona. No compensation whatsoever for the loss. I would never fly with these guys again, and I would actively discourage anybody I know from doing so as well.

✅ Trip Verified | Do not use this airline! We were 2 people travelling on separate bookings and during our connection our 2 bags got lost and were delayed for 48 hours ruining the first 2 days of our holiday. The person at the airport only created 1 PIR incident and included the 2 lost suitcases in it. We obviously opened 2 claims with 2 different claim numbers as this was 2 people on 2 different bookings. They have paid 1 of the claims and now have closed the PIR incident without paying the 2nd claim. I called last week and spoke to an agent who said that a supervisor would call me. A week later no one had called me so I asked for a supervisor to call me back. This time, a supervisor called me back saying that the PIR was closed and he understood that it wasn't fair that only 1 claim had been settled but that it was legal and I would be getting nothing and to ask the other person to share half of his compensation. Will never fly Vueling again and would advice no one to fly with Vueling either.

Not Verified | On October 10th I flew on VY2226 BCN-SVQ. It was the first time I flew with them and I was very scared as I am terrified of flying. The truth is that I am very happy because the crew reassured me and helped me at all times to cope better. Thank you for the treatment received and for such a positive experience. I will fly with them again and I recommend the airline without a doubt. See you soon.