Vueling Airlines

✅ Trip Verified | Barcelona to Dublin. Vueling cancelled my flight due to COVID19. I eventually contacted an agent who said I would receive a full refund in 8 weeks. 4 hours later, I receive an e-mail saying that my refund claim has been rejected and I will not receive a refund.

✅ Trip Verified | My flight was cancelled due to COVID-19, for which I have complete understanding. I was offered the possibility to fly at a later date (although no-one knows when flights will be resumed) or cancel and receive a refund. I opted for the cancellation and received, ten days later, a voucher which expires on 31 December 2020. Vueling is clearly hoping that passengers do not know their rights under European law and will accept their currently worthless IOUs. I've informed them that I am not falling for their mean little trick and copied them the relevant text from the Spanish regulator AESA. In brief, the passenger has a right to a cash refund within 7 days, unless he/she explicitly agrees to accept a credit instead. I understand completely why my flight was cancelled, but I have no understanding whatsoever for Vueling trying to cheat me out of a refund.

✅ Trip Verified | My flight from London to A Coruña on 19 March was cancelled. I received an email offering either the possibility to book other flights or a refund. I chose a refund. I then received an email saying that I would receive a voucher. I wrote to say that I did not want a voucher and reiterated my request for a refund which is my choice under Regulation 261/04. I then received an email saying my payment had been turned into a flight credit. If I wanted a refund, I would have to call them. Predictably they are refusing to answer the phone.

✅ Trip Verified | Florence to Lisbon via Barcelona. I didn’t actually fly with them. I booked a ticket - albeit in the time of COVID pandemic which of course they were aware of - and less than 24 hrs after I booked they sent an email saying they canceled the flight. The email I received that said they canceled also said I would get the ability to rebook or get a refund within 7 days. I reached out to them as I got neither and they said COVID was out of their control and they would not give me any type of reimbursement. I didn’t cancel - they did. And they did it in less than 24 hrs - I will never utilize this airline and will advise all people I know to never use them.

✅ Trip Verified | I had a Barcelona to Rome ticket for the end of April 2020, and with the Coronavirus I decided to change my itinerary and skip Italy. I called to exchange my flight and was told that the flight will not get exchange or cancelled. I wish I can give 0 stars of how horrible the experience has been. I lost my money.

Not Verified | Following all the bad reviews I was apprehensive in travelling with Vueling Airlines. But I was agreeably surprised and very happy that everything went so smoothly. They both left on time and I had no problems with transferring apart from the very long distance between the two Gates. I travelled from Malaga to Barcelona, and transferred to a Dublin Flight there. The Staff were lovely on Board and very helpful. I enjoyed Malage-BCN very much. Barcelona to Dublin a little less comfortable.- I felt plane was not clean, a bit stuffy and very noisy esp on landing in a Storm in Dub. Overall a very good experience. Good Value for money, punctual and professional.

Not Verified | Palma de Mallorca to Seville. Cheap airfare. Took assurance it was a good risk when I saw the same flight was also book under an Iberia flight number. They hit you with surprise fees and charge for water. On the advice of a friend I paid for my only checked bag in advance. It cost as much as the airfare! When I next booked a flight with them, I paid the baggage fee in advance. After, I decided on a different flight pattern (see above flight experience). I knew my flight cost was non refundable (being so cheap) but was surprised to learn from their call center that my prepaid baggage fee was also non-refundable.

Not Verified | Birmingham to Barcelona. I was subjected to a most embarrassing and degrading experience. Having booked and paid for an extra space seat (2c), when I arrived at the check-in the desk clerk offered me a seat on an emergency exit isle as it had ‘more room’. All with the best of intentions I am sure. When seated, I asked a crew member for a seat belt extender, and she barked at me that I could not have one sitting there and ordered me to move to another seat. The seat I was forced to move to was not an extra legroom seat and proved completely in appropriate for someone my size. I protested that I had paid an upgrade fee, but was told to go to the desk in Barcelona. When the attendant handed me the seatbelt extenders she could not have made it more overt, so all the surrounding passengers could see, it was as though she was handing a lasso an elephant. This experience was humiliating, demeaning and discriminatory in the extreme, and the fear of being removed from the plane prevented me from protesting further. If I could have found another flight to Barcelona I would have walked off the plane. This company is not interested at all in the fact that I did not get what I paid for, and their customers are discriminated against and humiliated without any redress. I also ordered a hot chicken meal - big mistake, it was not reheated well at all! Avoid, especially if you are of large build.

Not Verified | Booked to go from Gatwick to Alicante, plane diverted to Barcelona before take off. Handling agent had no idea or information on onward about travel, hotel, and accommodation. No compensation if I did not get on plane, plane under booked with approx 25 passengers, by text plane was late and delayed due to technical reasons, then operational reasons, Captain made no comment when asked. My only good advice I can give if Vueling cannot do the basics right then find another airline, 8 hours by coach or delayed onward flight happened the week before and so you can kiss good by to two days of your holiday.

✅ Trip Verified | Stockholm to Barcelona. The cabin was 30 degrees to force people to buy drinks. The staff are slow, it takes 2,5 hrs on a 3 hrs flight to get to row 30. Their service at Stockholm Arlanda provided by Menzies are the worst.