Vueling Airlines

Not Verified | Terrible airline. Not only overbooked our flight but also that of the next days as well. They didn’t compensate me for the return flight either. Will never book through this airline again, I should’ve known since everyone has talked so badly about it. Lesson learned.

Not Verified | I paid 244 dollars for a ticket from Amsterdam to Barcelona. Instead of leaving at 7.15am the flight leaves at 10.25am because they said they were trying to replace 2 crew members who fell ill last minute. The guy at the gate counter (who only showed up at around 9am) said that because of the delay, I was supposedly eligible to a meal at the airport. Upon trying to make a purchase in 3 different locations, no credit reflected on my ticket. When I asked about it at the gate, they said I should call the customer service line, which I tried, but as it's all automated, and my inquiry does not reflect in the automated options, there was no luck getting the voucher/discount. I then asked about an email but they couldn't provide me with one and I was told to approach the Vueling desk in Barcelona. The cabin crew was polite and as a low-cost airline they do not offer beverages or food unless you pay for it. Once in Barcelona, I stood an hour in line at the customer service desk. The agent said that they don't do returns or vouchers on delays under 5 hours. That I could check online for my options. This trip was a waste of time and cost too much for the service I was provided.

✅ Trip Verified | The worst service! The most embarrassing airline in the world! We paid €478 each for a flight from Bilbao to Milan with €140 of luggage each and for not dispatching it, they made us pay €120 more one way! They did not give us the receipt because the machine was not working. I will never fly with Vueling again on principle. El peor servicio! La aerolínea mas vergonzosa del mundo! Pagamos 478€ cada uno por un vuelo de Bilbao a Milan con 140€ de equipaje cada uno y por no despacharlo, nos hicieron pagar 120€ mas solo de ida! No nos dieron el recibo porque la máquina no funcionaba. Nunca mas volare con Vueling por principio.

✅ Trip Verified | Within 2 weeks I have had the unfortunate experience of flying with Vueling connecting through Barcelona with other cities. On both occasions the initial flight has left 3 hours late and I have lost the connection for 10 minutes. Apparently due to problems with the construction of a new track in Barcelona combined with strikes by European controllers. So far, bad luck, it happens in the best families. But what defines companies and people in how they manage difficulties. Leaving aside the flight staff, who have always been very professional, I have not been able to speak to anyone from Vueling, they have all been Iberia staff "on loan" to Vueling. Impossible to talk on the phone with anyone other than a machine that, based on typing options, puts you in a circle of options whose final output is to refer you to the web, never to a person. When you try the web, the experience is similar, but nobody solves the problem, just send a message and we'll see. (I'm still waiting for an answer from my first flight). Today, stuck in Barcelona, ​​I've been in 4 queues for 1 hour each, at this time I should be at home but I'm saving the 5th queue of the day, because the hotel they gave me only has one check-in person when there are 100 of us those of us who have missed the flight. The drama of all this is that I knew that I was losing the connection, then vueling too, but I imagine that the artificial intelligence that seems to manage Vueling was on Saturday and the intelligence was off. What an embarrassing airline. If I can avoid it I will not fly with them anymore. En le plazo de 2 semanas he tenido la desafortunada experiencia que e volar con Vueling conectando por Barcelona con tras ciudades. En ambas ocasiones el vuelo incial ha salido con 3 horas de retraso y he perdido la conexion por 10 minutos. Segun parece por problemas de construcción de una nueva pista en Barcelona combinado con huelgas de controladores europeos. Hasta aqui, mala suerte, pasa en las mejores familias. Pero lo que define a empresas y personas en como gestionan las dificultades. Dejando aparte al personal de vuelo que siempre ha sido may profesional, no he podido hablar con nadie de vueling, todo han sido personal de Iberia “cedido” a vueling. Imposible hablar por telefono con nadie que no sea una maquina que a base de teclear opciones te mete en un circulo de opciones cuya salida final es remitirte a la web, nunca a una persona. Cuando intentas la web, la experiencia es similar , pero nadie te solventa el problema solo manda un mensaje y ya veremos.(de mi primer vuelo aun espero respuesta). Hoy, atrapado en Barcelona, llevo 4 colas cada una de 1 hora, a estas horas debería estar en mi casa pero estoy guard ado la 5a cola del día, pq el hotel a me han dado solo tiene una persona de check in cuando somos 100 los q henos perdido el vuelo. El drama de todo esto es que yo sabia que perdía la conexión, luego vueling también, pero me imagino que la inteligencia artificial que parece gestionar Vueling estaba de sabado y la inteligencia de descanso. Que verguenza de aerolinea. Si puedo evitarlo no volare mas con ellos.

✅ Trip Verified | On time. Lovely staff. Luggage arrived on time there and back. Really happy as I am a very anxious flyer. We had bike boxes and another hold bag and the service was speedy and stress free.

Not Verified | We had a flight from Paris to Genoa. The flight was canceled without any warning, we didn't even receive an email, we just learned it while checking in. As provided for in European Regulation No. 261/2004 we are entitled to a ticket refund, as well as a compensation for 250 euros, but it is impossible to have it. They do not answer their our calls, on their website we should "check-in" to be able to get it but it is impossible to do so because the flight was canceled. Terrible service and airline. We lost lots of money (hotel reservation) just by choosing them. Never Again.

✅ Trip Verified | When I was about to do the Check-in there were no free random seats available. The only available seats were the ones I had to pay for. So I had to pay 17 euros (the cheapest one) in order to be able to do the check-in and get a boarding pass. This is a fraud since when you buy the ticket they say that you can have a random seat for free. They don't know what to do so as to get extra money at the expense of clients.

✅ Trip Verified | I forgot a cabin bag in a Vueling Flight travelling from Basel to Barcelona on 21st October. My luggage was found by Vueling cabin personnel and was disembarked from the aircraft, however, Vueling never returned my luggage to me. It is impossible to contact any person at Vueling. All the interaction with Vueling is done through a service called "Vueling Foundspot" Although the flight was good, the crew very friendly and overall experience very enjoyable, the company doesn't care about their customers They never contacted me and my bag lost. It was impossible to talk to any person at Vueling that could provide assistance.

✅ Trip Verified | This airline shouldn't be allowed to operate. After waiting 3 hours at the gate we were told the airplane was faulty and they were cancelling the flight. We were sent to the information desk where they told us to book a replacement flight ourselves at their expense. They told us that we would receive full compensation for any expenses including hotel and food. They also said they would pay us back within 7 days. 3 months later, I (and many others who were on the same flight) am still waiting for £400. Despite many calls and emails, they refuse to communicate. I have contacted the CAA who said they can't help. I've contacted the Citizens Advice Bureau but they said they can't help as Vueling are governed by Spanish law, not UK.

✅ Trip Verified | Vueling customer service is the worst I have experienced. They simply do not care about their customers and only want to make a quick buck. I was supposed to fly with my pregnant wife, two-year-old son, and mom. We got to the airport nearly 2 hours early, went through security, found our gate, and waited for the majority of the people to board. Then went into line once it was shorter, and when we reached the boarding gate they told us there is no space and that they sold our tickets to the people in front of us. This was the end of our trip. They then lost our bag and offered us and their customer service offered us a slight two days later which was expensive and we had to pay for. I still do not understand how this could happen - how can a business like this exist when they screw over families during their travels. We travel several times a year. I have never experienced such poor service. The staff was simply instructed to cut us off at any point and tell us to leave the airport.