Vueling Airlines

✅ Trip Verified | I neglected to add on carry-on luggage to my ticket so was made to pay 60 euros to take the luggage on board. That's no problem, I happily paid that, it was my oversight after all. What I found really unacceptable is after I paid my 60 euros I was told as I entered the airplane that it had to go into the hold. This I was not told when I paid the 60 euro's. But again it's no problem, I was willing to put it into the hold. But this is the the part that really annoyed me. I was made to take out all items that contain a battery. All the bag contained was a laptop, action camera, battery operated video recording equipment, 3 power banks and a jacket. I had to remove everything from the bag except my jacket and carry it all onto the plane. They made me pay 60 euros to put an empty bag into the hold any made me carry all the equipment on to the plane. What was the point of that. If you can avoid this airline then I say you're better off if you do. I know in the future I'll be considering all alternative options before I fly with them again.

✅ Trip Verified | One of worst airlines in Europe. I kept my passport in seat pocket and forgot to take it when offboarded in Amsterdam. The flight was from Bilbao to Amsterdam. I have checked almost every day with the Airline, checked with their service desk in Schiphol airport, emailed, twitted. But airline didn’t locate it or rather didn’t help me to locate it where I have shared all detail (seat no, flight no, date of travel etc). I would recommend if you ever try to fly with Vueling, and forget your Id document on flight, you will never get it back

Not Verified | My first flight ever. Worst experience ever please read before booking For my first flight ever, we booked a retour with Vueling from Amsterdam to Barcelona. A week in advance, Schiphol airport already showed that our flight was planned for Lisbon rather than Barcelona. I called Vueling 5 times in advance about this and they told me not to worry. The day of arrival, (5am) we see the flight is still planned for Lisbon. Upon checking in, we explicitly this again and they told us not to worry. Upon arriving on Barcelona, after a lot of stress. Our luggage did NOT arrive. Surprise surprise, it went to Lisbon. The woman at the airport stand at Barcelona told us another flight would arrive in 2 hours which she told us to wait for because it carried our luggage. We waited for 2 full hours just to come back empty handed, upon returning to the boot, the woman was gone, replaced by a man who told us he had no view of this and had to fill in an online form. We were now late for our rental car, had no luggage, and had been waiting in stress for hours. Customer support was unreachable unless you say ‘I want to buy a ticket’ and they can earn money on you. Unfortunately this is not where the stress ended. They managed to deliver our luggage after 4.5 days, completely ruining our days before. They were rude, not willing to help, and upon filing my expense claims they took 2 months to deposit the money after 50 calls at least. The refund process what a disaster. They have all kind of tricks to not have to refund you. You need EVERY single paper / boarding pass you got in order to claim a refund. Fortunately I did, yet they tried literally everything to not have to refund me. After countless calls they finally admitted the refund. Now they haven’t even refunded me the full amount of my expenses, are unreachable by e-mail, and not willing to help by phone. Word of advise, do NOT book with Vueling, worst experience of my life, 0 customer service, and NOT reachable in any way, unless you want to buy a ticket!

Not Verified | Nice flight with Vueling with good onboard service and nice plane. Perhaps for the connoisseurs of airplanes Vueling had a good landing, a soft one and the onboard music is very appropriate. The price was cheap slightly more expensive because we booked later but that doesn't matter. | Fijn gevlogen met Vueling met goede onboard service en fijn vliegtuig. Mischien voor de kenners van vliegtuigen Vueling had een goede landing een zachte en de onboard muziek is heel gepast. De prijs was goedkoop iets duurder omdat we later boekte maar dat maakt niet zo op.

Not Verified | Terrible airline. Cancelled our flight. The alternative offered resulted in a six hour arrival delay. No refund and non existent customer service. Avoid at all costs.

✅ Trip Verified | Do not travel with this airline, both of my inbound and outbound flight were delayed more than 120 mins! This airline only have delay but nothing, if you dont have time cost or schedule, this airline might meet your expectation!

Not Verified | People only buy through Vueling because its cheap. The amount of time wasted and plans cancelled if you regularly use this airline really do not compensate. But obviously if you cannot pay more you will continue to use it. Its so shameful and disrespectful of people's lifes to keep delivering such a poor service. I always have to take flights with vueling between Tunisia and Barcelona and its basically the norm that the flight gets late and they dont even inform you about it.

✅ Trip Verified | Me and my family (8 people) had a wonderful holiday in Portugal and we were returning reenergised and happy back to Prague on 24.7.23. Unfortunately, our flight with Transavia TO7661 was delayed by one hour on the departure from Lisbon. This would be fine but there was further delay when we arrived to the ORY airport in Paris where we have spent 30 endless minutes waiting before we could disembark. As the airport is large we have not managed to get to the connecting flight with Vueling to Prague VY8948 (scheduled departure at 11.45 CET) on time and the boarding was just closed (for max 5 minutes). The plane was still connected to the hub and the whole situation could have ben sorted out very easily, I think but the reality was different, unfortunately. There were two Vueling representatives (man and woman) at the gate A21 desk at that time and I have had a discussion with the man with glasses trying to convince him to let us get on the board of our flight. He just kept saying no and didn’t want to listen to our arguments at all. There were children (the youngest one 4.5 yrs old) as well as two seniors 60+ in our group, one of them with severe diabetes. Unfortunately, Vueling male representative had no mercy and did not want to listen at all. He just kept saying that we need to go back to the Vueling counter and that we will get another flight with Vueling to Prague free of charge instead. I asked him to call his boss and ask if we could get on board. He just pointed to another person standing nearby. When I asked the person to let us get on board he just started to speak French which felt totally hostile and frustrating. From our point of view, both Vueling representatives were totally disengaged, customer unfriendly and not willing to go an extra mile. It is pity that they managed to ruin our great holiday within few minutes and turn it into the nightmare. As it was clear that we can’t do anything at the gate, me and my wife went out of the security zone to the Vueling client desk as we were advised. We have learnt that the first flight to Prague available is only on 30th of Jul! I can’t even describe our dismay and the level of stress that we were in at that moment. We sat down and started to search for other flights but it was in season and our group was big, so there were no direct flights available. Finally we found an evening flight from CDG Paris to Amsterdam with KLM (KL1246) leaving Paris at 20.15 and connecting flight with KLM next morning leaving AMS at 6.35 (KL1351). We had to travel all the way from Paris ORY to Paris CDG and spend a night at the AMS airport as the consequence. This was really stressful for all and health-threatening for our grandfather with severe diabetes who felt really bad as he run out of insulin. We also had to pay for new flight tickets and transfer from Paris ORY to Paris CDG which meant a significant challenge to our family budget (around 2 k EUR in total). I asked Vueling to compensate us for our horrible experience, stress, health problems and incremental costs but no interest on their side. They just replied we are not eligible for any compensation. Their CEO Mr. Sansavini whom I wrote a personal letter have not even bothered to write back. Vueling? Such a bad experience! Never again.

✅ Trip Verified | Vueling is one of the best value for money airlines in Europe. Comfortable seats, nice staff and good aircraft fleet selection. I totally recommend it.

Not Verified | It was a bad experience of us, me and my wife. The airplane was delayed one hour, and they did not offer anything to drink or eat, even water! The check in line was too long, and nearly did not move. We will not choose this airline company again.