✅ Trip Verified
| Paris to Gatwick. I am a American soldier currently stationed abroad in France, and on our only leave I scheduled a trip through Vueling to go to London from Paris on October 31st. I traveled for over 24 hours and paid a lot of money to get on my 0700 flight, and I did everything right from checking in on time to being at my gate when I was supposed to be. My traveling companion and I were told we were not assigned seats because we were the last to check in, but they promised us there would be room on the flight. After all the boarding, however, the flight attendant just shrugged his shoulders and told us quite rudely that we would not be able to get on the flight. From that moment on the customer service agents were extremely rude despite being in the fault. We were told we could either wait til 8 pm, and miss all of the tours we had paid for in London that day, or we could pay 400 euro to get on the only other flight with openings that day. Neither of these options were reasonable for us. At this point Vueling promised us 250 euro compensation and a refund for our flight if we would sign legal paperwork accepting their decision not to let us board. They then send us on our way, again quite rudely. We had to figure out transportation last second, buy plane tickets day-of, and spend our entire day at a layover in Dusseldorf Germany as we could not afford any other flight options. As if this treatment was not good enough, it is two months and ten days later and I have not received any money from the company. I have emailed them many times, and they either blow me off, claim the incident never happened, tell me that they’ve already paid me, or tell me that the money is on its way. I have given them documentation of the events to include the signed legal paper work many times as well as given them my bank information. They even provided a document of a refund that they sent my travel companion that did not match the money he received. Currently they are claiming the money is on its way, but it has been two weeks since they last transferred the money. They have continued to be extremely rude even though again they were at fault for the events. Their lack of compensation is not only horrible customer service, but also illegal according to European law and the legal contract we signed. . I do not know what else I can do at this point.