| We booked a Paris to Venice flight for the 1st october, 2 days before the Italian government put in new measures related to the COVID 19 pandemic, namely that of needing a negative covid test done within 72 hours of travelling (feat which proved impossible for us at the moment in France due to a saturation of our labs with tests and delays of one week to receive the test results). We attempted to discuss with the airline's customer service the possibility of changing our flight, as reimbursement was non negotiable; we would have been very happy to consider a change of destination, especially given we understand this time is difficult for airlines, but it was impossible to have any conversation whatsoever. I explained other airlines were offering flight changes, in terms of dates and destination, but Vueling would not consider this at all despite the pandemic and the difficulties it represents for everyone, whether customer or business. We do not recommend you consider travelling with this company at any time while the pandemic continues considering how quickly governmental measures can change as they are thoroughly inflexible on this matter and will not attempt to help you. It is not worth even considering to continue travelling when the risk is of losing all your money. We were incredibly disappointed that there was absolutely no opportunity for discussion when many businesses have shown great flexibility and adaptation during this pandemic. I cannot speak to the quality of the actual flight as we will not be taking it.