| Amsterdam to Lisbon. Vueling managed to lose both our suitcases, as well as 50% of the other passengers on board. Apparently, they just forgot to load an entire truck's worth of luggage. Vueling responds like they couldn't care less. They left us at the destination with no explanation of where our luggage was. They did, in fact, know exactly what had happened, but decided they'd withhold the information from us. It took 5 days before we got our luggage back, all the while Vueling would tell us nothing. It was only when we received an email from the airport, telling us it had arrived, that we knew to pick it up. We, of course, had to purchase toiletries and clothes during this time, and Vueling's customer's service team said they'll reimburse for such expenses. So we made sure to keep hold of receipts. Flash forward to arriving home and filing a claim for this, Vueling decided to wriggle their way out of this by claiming we didn't have the original luggage tag receipt. We had a full page report from the baggage claim process, with our passport info, flight details, and baggage tag information. Basically everything they would possibly need to verify us in their system. But Vueling could not care less about honoring their mistakes and reimbursing customers They are legally bound by the Montreal Convention to reimburse us for this, but presumably, most passengers, including us, don't have time to pursue further legal action. Therefore this is their cheapest, most effective response. This was the final straw for us, but we have had other bad experiences flying with them.