✅ Trip Verified
| l flew from Paris Orly airport to Milan MXP on 31st December 2019. My friends Received their luggage but my baggage never came on the luggage belt. After waiting for 45 minutes, I went to the airport lost and found as there is no Vueling counter at Milan Airport. The airport authorities confirmed that Vueling had left couple of bags back at Paris Orly airport. My heart sank in, I was in Milan for new years and my luggage carelessly left behind in Paris by Vueling. I filed the report took the copy and left for Air BnB. For next one and half day there was no confirmation from Vueling about status of my luggage. After two days, on 2nd January 2020 night I received a confirmation from Milan Airport authorities that my baggage has finally arrived but Vueling airlines were unresponsive to the miserable situation they had put me in. I was denied delivery of my luggage on 2 ND January night and 3rd January morning as the courier delivery services weren't working. On 3rd January 2020, I woke up at 6.30 am to reach Milan Airport from my Air BnB which was 1hour 30 minutes away from my Air BnB via Metro and Train to retrieve my luggage and back, on which I had to spend another 56 Euros. I raised claim of all these expenses to Vueling, attaching Invoices, receipts for clothes, travel via metro and train etc. Vueling is offering an amount of 187 USD while my expenses alone costed 256Euros. What a shame on Vueling, I have emailed them 50 times with proof of invoices, receipts and all necessary documents but all I receive from them is an automated response, we will get back to you, your request is under process. It's been 15 days to the chase but they still haven't come up with an accurate response as to how they are refusing to cover my expenses which I was forced to make in a foreign land for survival as they misplaced my luggage for 2.5 days. I have sent them a legal notice through lawyer, which was two days and shamelessly they replied via an automated reply. Vueling is the most Unprofessional and inefficient airlines ever.