Volotea

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 361 reviews
6/10
4 star Skytrax Rating
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9/10

"excellent service"

(Spain)

Trip Verified | Excellent trip in Volotea, excellent service and perfect treatment with all the staff, both in the cabin and on the ground, fulfilling the treatment and service very well on time with a few minutes less than expected, without a doubt I will refer the trip to this company. Excelente viaje en la compañía Volotea, servicio excelente y trato perfecto con todo su personal tanto de cabina como de tierra cumpliendo muy bien el trato y servicio en hora con unos minutos menos de lo previsto, sin lugar a dudas remitiré el viaje en esta compañia
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSevilla to Asturias
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"did very well throughout"

(Spain)

Trip Verified | Volotea did very well throughout the entire trip. We're a family with one PRM I can only make one complaint when making the reservation. It was for three people but, as there was a passenger with reduced mobility, Volotea reservation system automatically assigned two seats corresponding to PRM and a companion (the system assigns the passenger who makes the reservation); the third passenger must purchase a seat. It would be great if members of a family of two adults and a PRM child had their seats automatically assigned, but the system did not do so.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBilbao to Rome
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"good attendance onboard"

(Spain)

Trip Verified | Very satisfied. Point to point route, smooth boarding, good attendance onboard, reasonable price, friendly and easy website. It is my third time with Volotea and I’m now Megavolotea member.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBilbao to Alicante
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"delays on both outbound and inbound flights"

(Greece)

Trip Verified | Unreliable service: delays on both outbound and inbound flights. Not even an apology from the cockpit or the cabin crew. Indifferent staff on the ground too. A very complicated web site. Not easy to obtain an invoice! A rough low-cost service at a not necessarily low-cost price. A cheap product in general. Should be avoided unless it's the only option available.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMarseille to Athens
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Very happy with this company"

(France)

Trip Verified | Très content de cette compagnie Personnel souriant, départ et arrivée ponctuels et confort tout a fait acceptable. Embarquement efficace et équipage très agréable Bonne découverte. - Very happy with this company. Smiling staff, punctual departure and arrival and completely acceptable comfort. Efficient boarding and very pleasant crew. Good discovery.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLyon Saint Exupery to Bari
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"very good vale for money"

(Spain)

Trip Verified | Is the best low cost Airline in Europe for me. Offers a very good vale for money, seat comfort, and cabin staff service. Also punctual flights.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteA Coruña to Málaga
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"my worst flight experience ever"

(France)

Trip Verified | Inacceptable. The aircraft was the dirtiest inside that I ever seen in over 20 years of flying. When seen the mess and stains on the seat I was getting - I brought to it the attention of a crew member, her answer was «I can’t do anything about, we don’t have a vacuum cleaner, but if the aircraft is not full we can change you seats» when ever came back even tho a full row just behind me was empty. So I had to remove the stains on the seat with a tissue I had, and push all the mess under the seat with my shoes and hand. As if that wasn’t enough two out of four crew members spent most of the flight loudly talking and laughing in the rear of the aircraft instead of working. And the onboard entertainment wasn’t working. So it was my worst flight experience ever.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMadrid to Lyon
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"experience is totally positive"

(Spain)

Trip Verified | My experience is totally positive. I had questions before the trip that were quickly resolved via WhatsApp. The flight went very well, we left on time, without turbulence and we arrived at our destination ahead of schedule. In my case we checked the suitcases (free) and at pick up time quickly and without problems. The space between the seats is wide and comfortable. The ground and air staff were very friendly, and the pilot was also very nice. Without a doubt we will repeat with them on our next vacation. I have to say that when I returned it was equally satisfactory. Mi experiencia es totalmente positive. Tuve dudas antes del viaje que me solucionaron vía whatsapp rápidamente. El vuelo fue muy bien, salimos a su hora, sin turbulencias y llegamos a destino antes de lo previsto. En mi caso facturamos las maletas (gratis) y a la hora de recoger rápido y sin problemas. El espacio entre los asientos es ancho y cómodo. El personal de tierra y de aire muy amables, y el piloto muy majo también. Sin duda repetiremos con ellos en nuestras próximas vacaciones. He de decir que a la vuelta fue igualmente satisfactoria.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAsturias to Venecia
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Very satisfied"

(France)

Trip Verified | Very satisfied. Boarding on time from Toulouse and arriving 20 minutes ahead of schedule in Tenerife South. Helpful on-board staff. The same goes for the return from Tenerife to Toulouse. Très satisfait. Embarquement à l'heure depuis Toulouse et arrivée avec 20 min d'avance sur l'horaire prévu à Ténérife Sud. Personnel de bord serviable. Idem pour le retour de Ténérife à Toulouse.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToulouse to Tenerife
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"appreciated the punctuality of the flights"

(France)

Not Verified | We appreciated the punctuality of the flights and the cleanliness of the cabin. For boarding we have no worries thanks to the MegaVolotéa. We did not use the on-board catering service. The flights were full. Nous avons apprécié la ponctualité des vols et la propreté de la cabine. Pour les embarquements nous n'avons aucun souci grâce au MegaVolotéa. Nous n'avons utilisé les service restauration à bord. Les vols étaient complets.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNice to Caen
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes