Volotea

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 529 reviews
7/10
4 star Skytrax Rating
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10/10

"very helpful and professional"

(France)

Trip Verified | I’ve flown with Volotea on four recent trips, and will continue to do so. Staff very helpful and professional to everyone on board. Booking system and planes are good.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrest to Marseille
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

“the crew are very professional”

(France)

Not Verified | I have flown with Volotea several times now and I recently joined the MegaVolotea Club which allows me save money on ticket prices and gives me many other advantages. I am very satisfied with this airline and the crew are very professional, I say this as an ex air hostess. They always willing to help and always with a friendly smile. Well done!
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToulouse to Ajaccio
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

“Excellent experience”

(Italy)

Trip Verified | Eccellente esperienza, facilità di prenotazione ed acquisto, assistenza del personale gentilissimo in fase di accettazione e controllo puntualità del volo. - Excellent experience, ease of booking and purchasing, assistance from the very kind staff during check-in and checking flight punctuality.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteCatania to Verona
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

“Excellent company”

(Italy)

Trip Verified | Ottima compagnia, unico neo il mancato rispetto della priorità nell'ingresso in aereo e alloggio dei bagagli. Per il resto consigliatissima per puntualità, prezzi e personale. - Excellent company, the only flaw was the failure to respect priority when entering the plane and storing luggage. Otherwise highly recommended for punctuality, prices and staff.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCatania to Venice
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Customer service is really terrible"

(Belgium)

Trip Verified | Flight was canceled without guideline how to get replacement. I claimed compensation based on EU regulations. However, their Customer service is really terrible. I exchanged email more than 80 times, however, it has not been solved. because they have not clarified contact address that have responsibility on the compensation. They said the preparation for the compensation is complete but they don't know my bank account. As they instruct me to send bank account, I sent it to them. They said that you should sent it to Claim department. I asked address of it, but they never let me know. They simply avoid paying money in spite of their obligation.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSantolini to Athens
Date FlownJuly 2024
Ground Service 12345
Value For Money 12345
no
9/10

"Service has thus far been exemplary"

(Spain)

Trip Verified | Not my first time with this airline and have further flights. I found Volotea quite transparent in all their cost. Service has thus far been exemplary and in one case of a delay (‘technical issues’ ) I was recompensed for any inconvenience with a voucher redeemable against any other flight in the next twelve months - which to me seemed like very good customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMadrid to Nantes
Date FlownNovember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service on board was excellent"

(Spain)

Trip Verified | Everything was correct. Issuing the boarding pass through the app on the smartphone was simple and fast. At the airport boarding was also fast and orderly. During the flight the service on board was excellent. It is a pleasure to fly between small-medium sized airports, everything is easier, faster and more comfortable. I give a score of 9 out of 10 to Volotea. Todo fue correcto. La emisión de la tarjeta de embarque a través de la app en el smartphone fue sencilla y rápida. En el aeropuerto el embarque fue también rápido y ordenado. Durante el vuelo el servicio a bordo fue excelente. Es un placer volar entre aeropuertos de tamaño pequeño-mediano, todo es más fácil, rápido y cómodo. Doy una nota de 9 sobre 10 a Volotea.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSevilla to Asturias
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

“staff extremely caring and responsive”

(France)

Trip Verified | Je voyage avec la compagnie Volotea depuis ses débuts de commercialisation sur la France. Nous en sommes très satisfaits. Jusqu'à ce jour nous n'avons jamais subi de retard de vol, le personnel est extrêmement bienveillant et réactif. L'avion est toujours propre malgré les délais très infime que les équipes ont entre deux vols. C'est une compagnie que je recommande. - I have been traveling with Volotea since it began marketing in France. We are very satisfied with it. To date we have never experienced a flight delay, the staff is extremely caring and responsive. The plane is always clean despite the very short delays that the teams have between two flights. This is a company that I recommend.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToulouse to Strasbourg
Date FlownNovember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"on-board service very pleasant"

(France)

Not Verified | Very good company, the on-board service very pleasant, the messages from the pilot and the crew during areas of turbulence were reassuring and the hostesses and the support very professional. Très bonne compagnie, le service à bord très agréable, les messages du pilote comme de l' équipage lors des zones de turbulences étaient rassurants et hôtesses et la prise en charge très professionnelle
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLyon to Arrecife
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

“very pleasant cabin crew”

(France)

Not Verified | Embarquemeng rapide et fluide . Vol parti à l'heure prévue et arrivé en avance ! Personnel de bord compétent et très agréable. Explications techniques au micro de la part du pilote. - Fast and smooth boarding. Flight left on time and arrived early! Competent and very pleasant cabin crew. Technical explanations on microphone from the pilot.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMarrakech to Nantes
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes