Volotea

✅ Trip Verified | I got very disappointed with Volotea, that I travelled for the 1st and last time. Their system did not work for online check in for the whole day before my flight so when i got at the airport to check in at their desk, they informed that i had to pay 30 euros to print my ticket. They will charge you extra money for no reason. And if you try to request a refund, as i did, they will refuse to give you a refund.

Not Verified | We got canceled flight by the airline and they do not want to refund us, although in their policy is written "If the flight gets canceled by our airline, you can get a refund, voucher or change of date". Their Customer Service is the worst, they never reply, they are not competent enough and you have to wait more than a week to receive reply for an email. There is no other way than to sue them to receive a refund. Horrible experience, I do not recommend to fly with this airline!

✅ Trip Verified | My flight from Madrid to Nantes on 1st July 2019 was delayed more than 8 hours due to technical fault of the plane. No care or help provided on the ground as per EU Regulation 261/2004. Delayed flight compensation claim was raised on the 11/07/2019 and till now no money or explanation given by Volotea why they are refusing to issue the payment. Customer service is simply non existent.

✅ Trip Verified | Kidding people with fake flights. Initially I have booked and paid (a sufficient amount of money) for a combo plus flight from Athens to Rhodes on 24th April. As coronavirus situation was widespread worldwide the flight was cancelled. I received a voucher for that and I rebooked a flight for the 10th of May. Unfortunately this flight was cancelled as well and the other options for the same company are only for the 29th and the 31st of May. Do you assume that all people travelling to Rhodes are tourists? As it's not my responsibility I have the legitimate to take my money back. Your terms and conditions for refund only in case of death or accident are ridiculous.

Not Verified | Athens to Mykonos. Ripped me off! Overbooked the flight. I was left stranded in Athens. It cost me a new flight and a nights stay in Athens. When I asked for a certificate to give to my own insurance company to reimburse these costs, I was completely ignored for almost a year before giving up. Do not fly with Volotea!! A very costly mistake.

✅ Trip Verified | Malaga to Nice. We booked with Volotea about 3 months ahead for flights from Malaga to Nice to return one week later. We then booked our hotel in Nice and about 1 month before we travelled we got an email from Volotea to say the flight dates had now been changed by 2 days either way which was was very inconvenient as I had arranged my holiday dates at work. I then contacted the hotel and they would not accept us to change our dates without additional costs and therefore we finished up having to pay another 400 euros for extra nights and as we were arriving 2 days late we were not refunded for the hotel nights we did not use. I would not trust this airline again and having read the reviews it seems that there are lots of unsatisfied customers so BEWARE.

✅ Trip Verified | We arrived early to check in counter for our flight from Santorini back to Athens. To our surprise check in agent told us we were being charged 30 euros each for three people in our party because we did not check in online at least two hours before flight and we didn’t come with printed boarding passes. This is the first time we were charged for not having boarding passes already printed with us。

✅ Trip Verified | Our flight was delayed for 4 hours, told that there is a technical problem with the aircraft so the flight will resumed from 7.20am to 5.00pm, we were also told that if we need to get to our destination for connection we can book to another airline to catch our flight, they won't be able to deal with refunds on the ground and told to call customer service to file. We book another flight after the announcement as we don't want to be stuck in the Island for another day and we also miss our connection flight already in Athens. The only thing they did is givd us a €5 snack card. We paid extra for our carry on luggage as the sizing cage they use is smaller than the standard, and yes no refund as well on that! They will charge you for baggage if your luggage is a standard acceptable size that airlines normally accept, that is how they scam passengers! Though this bad experience it cost us €700 to reach our final destination. They did not refund us, they kept the money as if the delay was caused by the passenger! I read another passengers review for the flight they lost from Volotea on Sept 2019 and it was the same scenerio we encountered, they probably doing this as a business practice or they just really use poor aircrafts. Will never book a flight on this airline ever.

Not Verified | Alicante to Venice. They overbooked our flight, and instead of being helpful, the staff were rude and unprofessional. We were 5 people to be overbooked on the flight. They are refusing to reimburse the alternative flight i had to buy. I had heard they are famous for these kinds of issues, but i decided to give a it a try, and i feel like i was scammed. This was the worst situation i have ever had for a flight.

Not Verified | Athens to Mykonos. We took 10 separate flights in 16 days and of all the flights this was the one I was expecting to be the worst based on the reviews I had read. We were however pleasantly surprised. Service at the gate was okay (although we boarded by bus and the priority boarding I had bought and paid for meant nothing, don't buy it .. its a rip off). Flight was on time, flight attendants relatively attentive, seats were okay. Deplaning went okay. Nothing spectacular but not the bad experience I was expecting.