Volotea

✅ Trip Verified | Volotea es una conpañía relativamente nueva, ahora es más conocida, pero la primera vez que viajé con ellos fue hace 8 años. En el 2013 los aviones eran muy viejos, pero actualmente los aviones son muy nuevos, tienen una buena imagen y dan mucha confianza. Se ve que se han esforzado en mejorarlos. Utilizo bastante la aerolinea Volotea, porque hago mucho el vuelo Bilbao-Málaga-Bilbao y ésta ofrece muchas y económicas opciones para este trayecto. También ofrece muchas ofertas (vuelos a 1€, 9€, 15€ o 20€), ya que spu Volotea y además te da un vale de 35€ por tu cumpleaños. Llevo unos cuantos años utilizando lacompañía y ya 3 siendo Megavolotea y no puedo estar más contenta. Si hay alguna modificación o cancelación en los vuelos por parte de ellos te avisan con mucho tiempo y te dan varias posibilidades, ya sea cambio de vuelo sin carho adicional, voucher o reembolso y si se elige la última lo hacen muy rápido. A la hora de la atención recibida en el checkin y en los vuelos es muy buena y rápida. - Volotea is a relatively new company, it is now better known, but the first time I traveled with them was 8 years ago. In 2013 the planes were very old, but today the planes are very new, they have a good image and give a lot of confidence. It is seen that they have made an effort to improve them. I use the Volotea airline a lot, because I do the Bilbao-Malaga-Bilbao flight a lot and it offers many inexpensive options for this route. It also offers many offers (flights at €1, €9, €15 or €20), since Volotea also gives you a €35 voucher for your birthday. I have been using the company for a few years and already 3 being Megavolotea and I could not be happier. If there is any modification or cancellation in the flights by them, they notify you in advance and give you several possibilities, either a flight change without additional cost, voucher or refund and if the last one is chosen they do it very quickly. At the time of the attention received at check-in and on flights is very good and fast.

Not Verified | Para mi volotea es una compañía excelente con la que viajo siempre. Barata, puntual, agradable, fácil de seguir. Llevo varios años siendo megavolotea y no me arrepiento. - For me, Volotea is an excellent company that I always travel with. Cheap, punctual, pleasant, easy to follow. I have been a megavolotea for several years and I do not regret it.

Not Verified | Flight on time and great customer service experience on board. Verona - Catania, December 2020. Boarding and disembarking were quick. Covid-safe measures very good. Second time flying with Volotea and I would definitely recommend!

✅ Trip Verified | Very early morning flight - 6am. Used the app to book the ticket and check in, so I went straight to the gate. Flight was very cheap - cheaper than the slow ferry. On time. 70% full. Very short flight. Crew was professional. All was ok.

✅ Trip Verified | My flight was changed by 11 hours, so I had the right to a refund. I was back and forth with them for months, they wanted me to take the credit of course. I chose the refund. I saw something saying 90% of people would have their refunds by the end of July, guess I wasn’t one of them because by October I still hadn’t heard anything. Finally they emailed me and said they had found a “wrong” with my bank account and the payment had been rejected. That’s funny, there didn’t seem to be a “wrong” when you took the money in the first place. I’ve emailed them several times since and they maintain that they’ve refunded me already despite the fact I’ve sent them screenshots of my bank account.

✅ Trip Verified | 1) Flight was delayed by almost 2 hours. 2) Priority ticket only means you get to board first, no other additional benefits. 3) No fragile sticker available for check in bags. 4) Despite my carry on bag being the appropriate size, a flight attendant hassled me to check in my carry on bag after security to try to squeeze you for every euro.

Not Verified | I bought a ticket to go to Ibiza by myself. I asked on Instagram how to get one more seat for my daughter and they explained that I would have to buy two new ones and they would refund me the old one I bought. When I tried to verify this via email they told me I could not get any money back as there was no cancellation from the airline (glad I asked first). After they told me they could add an extra seat for me, when I confirm I needed it another person is telling me they can’t do that I would need to get two new tickets. They then offered me to get a voucher, I asked for the voucher and somebody else told me I can’t get a voucher as there has not been any cancellation. The day of the flight arrived and I could not take the flight not get my money back due to not having the last email responded anymore. Very bad service with a poor customer service and no able to do their job accordingly

✅ Trip Verified | I didnt think twice about the airline for a 50 minutes flight, not bothered about a short trip like this but at check in charged me 30 Euros to check in, as stated on the airline's website.

✅ Trip Verified | I bought a flight 2 flights with Volotea one from Nantes To Palma for 88 euros and the other from Palma to Bordeaux. A little before the second flight they cancel it, so i had to buy an another one close to my trip and pay the double of the price, and they still didn't refund me. The first one they changed the timetables of the flights after weeks that I bought and planned my whole trip. The flight that was supposed to be on Friday in the evening, so that I can work during the day and get to the airport, was transferred for the morning. Not only do I now need to miss work but all my logistics have changed now that I need to book a hotel to get to the morning flight on time. Also, they put this flight on their site for a price of 43 euros, almost half what I paid. I called the company to get at least the difference of prices or if they can get me a compensation for my charges that their sudden change provoke, and they told me they can't do it anything. Even tho I was polite and calm trying to explain my situation, the server was rude, impatient and not helpful at all. Never again. I end up spending way more because they can't keep a flight at the day and time that we customers bought. Ps: I just received my THIRD alteration!

✅ Trip Verified | The flight was cancelled already in March. Since then I am trying to get a refund, but instead I get “thank you for your patience” whenever I contact them about it. Zero in customer service, will never book with them again.