Volotea

✅ Trip Verified | Having made several flights with Volotea, all of these flights were without problems. service on board, quality of the aircraft (cleanliness) beyond reproach. punctuality and if late, explanations given with estimated delay. Ayant effectué plusieurs vols avec Volotea, l'ensemble de ces vols ont été sans problèmes. service à bord, qualité de l'avion (propreté) sans reproche. ponctualité et si retard, explications données avec estimation du retard.

✅ Trip Verified | Seville to Asturias. Everything's fine. Punctuality in boarding and compliance with schedules. Correct and professional care. My experience in this company is positive.

Not Verified | After 1 year of constant follow up and continued confirmation from Volotea that my refund "is being transferred and as its international will take another 4 weeks". Dozens of chases and sheer frustration I am still, over 1 year later, waiting for a refund. This airlines customer service is appalling and their continued lies of a refund having been made, or continued requests for the same information as delay tactics is disgisting and they should not be allowed to hold an IATA licence. How they are allowed to get away with taking customers money and not refunding and providing false responses is a disgrace.

✅ Trip Verified | I am a resident of Oviedo and the truth is that here in Asturias the airlines had us a little abandoned and with abusive prices, until Volotea entered with 12 destinations. The truth is that after several trips, I can only say that it is a great company and very serious, since whenever I have a problem flying, they solve it quickly. Comment that I became a megavolotea and the prices are very good, being able to make 3 or 4 trips a year with my family. I do not hesitate to recommend Volotea and I will continue using it because for me it is a total success. Soy residente en Oviedo y la verdad que aquí en Asturias las aerolíneas nos tenían un poco abandonados y con precios abusivos, hasta que entró Volotea con 12 destinos. La verdad que después de varios viajes, sólo puedo decir que es una gran compañía y muy seria, ya que siempre que tengo un problema para volar te lo resuelven rápidamente. Comentar que me hice megavolotea y los precios son muy buenos, pudiendo hacer 3 o 4 viajes al año con mi familia. Yo no dudo en recomendar volotea y seguiré usándola porque para mi es un acierto total

✅ Trip Verified | Volotea is a company that has routes that are perfect for my trips. And they do it at very competitive prices. There are two things I want to highlight: 1) The MegaVolotea programme has great advantages for its members and allows great savings throughout the year. 2) The distance between seats. In other companies my knees collide with the front seat. With Volotea's planes I have enough space. I am also grateful for the friendliness of their staff, the punctuality of their flights and the small details that make the journey more enjoyable.

✅ Trip Verified | The experience with Volotea is positive, the staff are competent, attentive and friendly. The planes are quite comfortable and new, the punctuality and the luggage policy is what makes the experience with this company always pleasant. Whenever I can I choose Volotea, for well-being, for comfort and for price, in the end it is always a good experience. If you are super Volotea there are advantages that make worth the annual subscription payment. La experiencia con Volotea es positiva, el personal es competente, atento y amables. Los aviones son bastante cómodos y nuevos, la puntualidad y la política de maletas es lo que hace que la experiencia con esta compañía sea placentera. Siempre que puedo elijo Volotea, por bienestar, por comodidad y por precio, al final es una buena experiencia. Si eres súper Volotea hay ventajas que hacen que valga la pena el pago de la suscripción anual.

✅ Trip Verified | Of all the bad experiences I've had with an airline, Volotea is by far the worst. I'm almost impressed at how dreadful they made the experience. 1) Baggage change - I couldn't change my baggage allowance online, and when I got in touch with their customer service via email, they told me several times to use the website. I sent them screenshots of how that wasn't possible, so they finally recommended that I call. During the call, they still couldn't upgrade my baggage allowance and then notified me about my cancelled return flight. 2) Cancellation without notice - they cancelled my flight from Santorini back to Athens without telling me. They said they sent an email, and I searched for all the emails they sent to my Gmail and screenshot it, and it clearly didn't have an email on the day when they said I would've received it nor the subject line. It also wasn't in my spam folder. I asked them to then tell me what other options I had that week, and they said they had no other flights from Santorini back to Athens. Really? Then I had to ask them to refund me for that portion, and confirm that it wouldn't affect my departing flight. They said they would do so, and yes, it wouldn't affect my departing flight. 3) Athens kiosk not open - there was a very long line at the kiosk, and the workers very rudely told all of us that they wouldn't even talk to us until 1.5 hours before departure. That would have been potentially fine if they were nicer about it, but then ... 4) Departing flight reservation missing - of course, after all the incompetence and rudeness, I found that my departing flight was indeed affected by my request for a refund. They told me that I had cancelled my entire reservation. No, I protested, not only did I have a log of the name of the representative and time of the call, but I had an email with the revised itinerary for just the departing flight. They disagreed, even with the email and boarding pass, they said they couldn't find my name in the system and I'd need to rebook. Fine, as despicable as they were and abhorrent as it would be to give them more money, I had to be at a wedding in Santorini. After many calls with the airport's concierge and waiting fretfully as the final call at the gate approached, the concierge finally told me they confirmed I had another booking to take to the kiosk. Upon getting back to the incredibly rude Volotea kiosk attendants, they noted they finally found my original reservation. Unbelievable! 5) Luggage check - after all the hassle with the luggage constraints, upon boarding, they didn't even weigh my luggage. It was all for nothing, and in many ways, the experience was even worse when I tried to play by their rules. 6) Return flight refund - I still haven't received my return flight refund and it's been over 5 weeks. They said it would take 10 business days. I've never had the displeasure of an experience from product, online customer service, phone support, in person interaction, booking, luggage requirements, scheduling, and overall communication in my life. Everyone at Volotea should be ashamed of themselves and think very hard about what they're putting out into the world - causing stress, upsetting customers, potentially causing much worse experiences. I urge anyone considering booking with Volotea to book with any other competitor.

✅ Trip Verified | Avoid at all costs! My flight was on April 2020 and it was canceled due to COVID. So what they did to take my money is, give me online credit that expired in April 2021 I'm not able to use it. And when I plan to use it, I find it expired! Why would my money be expired on me!

✅ Trip Verified | They moved / cancelled my flights 3 times until I decided to request a refund. And I never got my money back! Try talking to them, it is impossible over phone or chat. Buyer beware! once they take your money, you're at their mercy and they just don't care.

Not Verified | Very comfortable seats, airplane was very clean and the hostesses were welcoming. The fare was very reasonable (we booked the same day we travelled) and the flight left on schedule and arrived on time. We had a nice flight which compensated us for the bad Venice airport experience.