Volotea

✅ Trip Verified | I travel 2 to 3 times a month with Volotea on the Bordeaux-Strasbourg and Strasbourg-Bordeaux line. I am very satisfied with the quality of the welcome on board, the friendliness of the staff (the good distance between sympathy and professional relations). For 1 year that I practice this line, the flights are rather punctual, the information on board of the captain is useful. I appreciate that the exits of the plane are well organized by row numbers, especially in the current times of pandemic. As a Megavolotea+, I get benefits from treatments that are right for me. One more certain would be: a specific baggage drop-off line for MégavoloteaPlus, to ensure that there is always something to store as a snack for us your members. Je voyage 2 à 3 fois par mois avec Volotea sur la ligne Bordeaux-Strasbourg et Strasbourg-Bordeaux. Je suis très satisfaite de la qualité de l'accueil à bord, l'amabilité du personnel (la bonne distance entre la sympathie et le professionnalisme des relations). Depuis 1 an que je pratique cette ligne, le vols sont plutôt ponctuels, les informations à bord du commandant sont utiles. J'apprécie que les sorties de l'avion soient bien organisées par numéros de rangée, surtout par les temps actuels de pandémie. En tant que Megavolotea+, je bénéfice d'avantages de traitements qui me conviennent. Un plus certain serait : une ligne de dépose bagage spécifique pour les MégavoloteaPlus, s'assurer que il y a toujours de quoi porposer en snack pour nous vos adhérents.

✅ Trip Verified | Frequent flyer on the Toulouse-Strasbourg route since 2016 so almost since the launch of it by Volotea for both professional and leisure purposes. I travel on this line once a month (round trip). I remember very few problems of delay. I appreciate the frequency of the flights, and a return to Toulouse at the end of the day. The MegaVolotea Plus program I find affordable as including priority access and the dedicated call line that I had to use following a few anomalies encountered on the reservation site. In my opinion, the company well managed the containment period due to Covid-19 in the spring of 2020. The A319s in use today are more comfortable than the B-717s used at the beginning, the staff on board is young, friendly and attentive. I wish Volotea a lot of success for the future.

✅ Trip Verified | Overall good flight but 2 negative points - non respect of the rules for exiting the plane by the passengers and lack of grip from the crew members to enforce these rules. - on the return flight, waiting for more than 30 munisses in the plane without any information, to see the arrival of 2 passengers who were in transit. It would not cost the captain anything to make an announcement to warn of the causes of the delay. Bon vol dans l'ensemble 2 points négatifs - non respect des règles de sortie de l'avion par les passagers et manque de "poigne" des membres de l'équipage pour faire respecter ces règles. - au vol retour, attente de plus de 30 munisses dans l'avion sans aucune information, pour voir arriver 2 passagers qui étaient en transit. Cela n'aurait rien couter au commandant de bord de faire une annonce pour prévenir des causes du retard.

✅ Trip Verified | Good price / quality ratio thanks to special fares granted to Sardinia residents. No-frill service. Cabin staff could me more hospitable and smile at passengers as everybody else in the industry. Aircraft clean.

✅ Trip Verified | I went to Corfu from Bordeaux for my birthday. The staff on board is classy and pleasant. The service also even if we have to pay for our glasses, the red wine is of good quality and the trip is always good value for money (although a small gourmet cheese sandwich for the aperitif would be super welcome). I recommend Volotea because it is punctual, pleasant service, comfortable seating, I went to Corfu from Bordeaux for my birthday. The staff on board is pleasant. The service also even if we have to pay for our glasses, the red wine is of good quality and the trip is always good value for money (although a small gourmet cheese sandwich for the aperitif would be super welcome). I recommend the Volotea company because it is punctual, pleasant service, comfortable seating, good value for money. Je suis partie à Corfu de Bordeaux pour mon anniversaire. Le personnel à bord est agréable. Le service également même si on doit payer pour nos verres, le vin rouge est de bonne qualité et le trajet reste un bon rapport qualité / prix (même si un petit sandwich gourmet au fromage pour l’apéro serait super bienvenue). Je recommande Volotea car ponctuelle, service agréable, confort siège, bon rapport qualité /prix.

✅ Trip Verified | The trip with Volotea went well, no particular problems, no delay. The crew were pleasant and attentive to the travelers The prices are attractive when done in advance. Fair at the check-in counters, a lot of waiting and at the level of the boarding control. Le voyage avec VOLOTEA s'est bien passé, aucun soucis particuliers, pas de problèmes, pas de retard L'équipage agréable et aux petits soins pour les voyageurs. Les prix sont attractifs lorsque l'on s'y prends à l'avance Juste au niveau des comptoirs d'enregistrement beaucoup d'attente et au niveau du contrôle à l'embarquement, c'est toujours dans la précipitation.

Not Verified | Ajaccio to Lille. The flight went well on time. Tickets at very attractive prices a problem when booking my boarding pass that was resolved by customer service | Le vol s'est bien passé à l'heure. Billets à prix très attractifs un problème au moment de la réservation de ma carte d'embarquement qui a été résolu par le service client

✅ Trip Verified | I have been flying with Volotea for many years to return to my hometown. Volotea is flexible in changes, has special offers for its customers. Even during the pandemic, it ensured flights and refunds in the event of cancellation. Comfortable planes and luggage included up to some limits.

✅ Trip Verified | We are very satisfied with the services offered by Volotéa. We think the price / quality ratio is very good. We had to cancel a trip in April 2020 due to the pandemic and after a few exchanges of emails, we were refunded the amounts paid.

Not Verified | This airline does not have a functioning customer service. I still have not received a refund for a cancelled flight in April 2020. They confirmed in writing in the summer of 2020 that they will transfer the refund within 10 days but they didn't. I have been chasing this without any success since. It surprises me that this airline can hold a valid licence. Obviously the regulator is unaware of their low tactics and non-existent customer service.