Volotea

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 361 reviews
6/10
4 star Skytrax Rating
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10/10

"always a pleasure"

(Italy)

Not Verified | Catania to Verona. Great company. It is always a pleasure to fly whit it. No problem at all. Easy to contact for assistance by social media and very easy to book a flight whit app
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCatania to Verona
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"recommend this airline"

(Spain)

Trip Verified | Volotea has rigorously complied with the departure and arrival times. The crew has been very friendly, attentive and helpful. The cleanliness inside the aircraft is remarkable. The soft The baggage policy has allowed me to travel with everything I need for a two-week holiday at no extra cost. I will continue to travel with Volotea and recommend this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBilbao to A Coruña
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Really good service"

(Spain)

Not Verified | Seville to Santander. Really good service, from the booking until the pick up of luggage. Probably the best option to fly between small medium size cities in the South of Europe. | Un servicio realmente bueno, desde la reserva hasta la entrega de maletas. Probablemente la mejor opción para volar entre aeropuertos medianos en el sur the europa
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeville to Santander
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Stay away from Volotea"

(United States)

Trip Verified | Had a flight from another airline from NY to Madrid and then bought a flight from Volotea's sight from Madrid to Nantes to get to my friends wedding. They then reschedule my flight without reason! There were no more flights to arrive on time to my friends wedding that day so I had to buy a flight for another day. Allianz insurance rejected my claim and lost hundreds of dollars thanks to Volotea's lack of competence. Stay away from Volotea, otherwise you may deal with their unethical practices and have to worry about your flight changing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMadrid to Nantes
Date FlownApril 2022
Ground Service 12345
Value For Money 12345
no
10/10

"Highly recommended"

(Spain)

Trip Verified | Very good company. I usually travel on the Asturias to Seville route with them and they always offer cheap prices, punctuality and good treatment from the crew. Highly recommended.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAsturias to Seville
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"travel within Spain at cheap rates"

(Spain)

Trip Verified | I have flight with Volotea several times and never had a problem, none flying "solo" neither flying with two young children. Routes through European cities and across Spain. Clean and safe planes and nice staff. You can also use their entertainment system. I recommend them to travel within Spain at cheap rates, it is really worth the money spent.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAsturias to Alicante
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"The flight was good"

(Italy)

Trip Verified | The flight was good. The departure was on time and we arrived early. In spite of pandemic situation, the boarding went smoothly and we could take in the cabin all bags for a short vacation.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGenova to Palermo
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"they never really try to find a solution"

(Albania)

Not Verified | During the summer we bought tickets with Volotea to travel from Thessaloniki to Mykonos - which got cancelled. I asked for refund of the ticket’s amount in August 2021 and to this day have not yet received it. I’ve sent a dozen of emails which are always replied in the same vague way making me wait 4-6 weeks each time they “try” to make the transfer - which according to them fails. There is no follow-up on the case at all and each time I reach out I have to explain the whole situation again, and they never really try to find a solution. I feel like I’m talking with an automated program, awful customer service. Since it’s been almost 6 years I will work with a lawyer and sue the company - which seems to be the only way to get back the money that is rightfully mine. This is pretty much the same with stealing. I will never purchase a ticket in Volotea again. Never.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Mykonos
Date FlownSeptember 2021
Value For Money 12345
no
8/10

"I recommend this airline"

(France)

Trip Verified | flight with Volotea. The flight was on time, personnel was very nice seats were comfortable. It was also a good price. I recommend this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStrasbourg to Athens
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Courteous staff on board"

(France)

Trip Verified | Arrival 1 hour in advance. Quick and courteous check-in at the Flight counter on time. Courteous welcome on boarding. Priority boarding respected. Courteous staff on board. Clear safety instructions. Barrier gestures respected (gloved and masked staff) Friendly atmosphere on board. Moderately comfortable seat but sufficient for a flight of 1h20. Arrive in advance. Quick disembarkation. Arrivée 1h à l'avance. Enregistrement rapide et courtois au comptoir Vol à l'heure. Accueil courtois à l'embarquement. Embarquement prioritaire respecté. Personnel courtois à bord. Indications de sécurité claires. Gestes barrière respectés (personnel ganté et masqué) Ambiance bienveillante à bord. Siège moyennement confortables mais suffisant pour un vol de 1h20. Arrivée à l'avance. Débarquement rapide.
AircraftAirbus 319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMontpellier to Strasbourg
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes