Volotea

✅ Trip Verified | Booked roundtrip airfare Athens to Santorini on Trip.com. To Santorini On Volotea Airlines, same day return on Agean Sir. Arrived at Volotea counter at 4:00 am for our 6:00 am flight. The agent arrived at 4:12 am. Collected our passports (3), and ticket confirmation provided by Trip.com checked her computer then said we must pay $30.00 each total $90.00 to fly because we did not check in online. When we said we were not told we must check in online she said that Trip.com should have told us and to call them though we did not have international phone or Internet (US residents). I said I would do the online check in having accessed airport Internet. She said it was too late at 4:25 am to complete it, it was “closed” because it had to be done at least 3 hours before flight. When I asked for a supervisor she said no, then suddenly her English was not so good. In addition to the $258.00 already paid for the round trip fare, we had prepaid an excursion for an additional $300.00. We were forced to pay the additional $90.00 or lose $550.00. On our return from Santorini airport I asked the Airport agent if we had to pay an additional fee for our return to Athens (on Agean). She looked at our printed ticket information and with a knowing look snd said “no, that’s only them, you won’t have any problems”, and I didn’t. Beware of Volotea and Trip.com who when I called and explained the situation said it was the buyer’s responsibility to go to the airline site and find out their rules. There is no such statement on their site and the agent could not provide anything in writing to that effect. Horrible people, both.

✅ Trip Verified | Volotea is offering me a 30 Euro voucher to say my flight was great. It was a great flight. I do find their website very confusing because wasn't sure that kind of membership I had to pay for or what it would get me. I would fly with them again.

✅ Trip Verified | It was my first time travelling with Volotea, the best airline that I have travelled with. Every step of the checking process went smoothly, the staff was very professional and kind. The boarding was fast and organized, and the flight attendants were very skilled. We arrived at our destination several minutes before the expected arrival time. I definitely recommend it.

✅ Trip Verified | Don’t be fooled by Volotea’s low prices. They stick it to you at the check in counter: 30 euro to check you in, 50 euro to check in one piece of luggage. Having purchased priority boarding, at Mykonos airport, we were checked in at the gate first only to then wait on the tarmac with all other passengers for 15 minutes. Felt like a herd.

✅ Trip Verified | I decided to subscribe to the Megavolotea program for its discounts and facilities. I usually travel to Seville for visiting my family, And Volotea has direct flight from Bilbao to Seville. The cabin crew and ground staff are very friendly and very helpful. Being a Megavolotea they offer you the possibility of checking your luggage for free. I found the app very useful to do the online check in. The planes I´ve flown are relatively new, clean and the seats were spacious. Our flight suffered a schedule change and we were notified several weeks before. I recommend this company.

✅ Trip Verified | In general, Volotea is a good airline. Every time I've flown with them everything has been correct - no delays, planes are comfortable and somewhat clean, crew is generally polite and nice. However, there are downsides as in customer service - this last time I've flown with them, I checked in my luggage at the counter and it arrived with a bit of the zip open - no one would actually give me a coherent answer to my claim, I was left in the hands of automatic responses, etc. Another time, having purchased my seat, I was asked to change it because they - or their algorithm - had seated separately a mother and a toddler. I said I wouldn't change it before boarding as I had paid. To my surprise, a flight attendant confronted me once again onboard, when all passengers had already been sat. That is plain rude and, once again, never got a proper answer after having filled in a complaints form). To sum up, Volotea is better than Ryanair, but they still need to improve many things. Will keep flying with them though.

✅ Trip Verified | We traveled with Volotea in September from Olbia to Milan. Easy and fast buying procees on their website, helpful on-board staff, clean aircraft. Travelling with a newborn allowed us to get free priority boarding and hand luggage: really appreciated. We will recomend it and continue to fly with Volotea. Excellent value for money.

✅ Trip Verified | All the services we used were excellent, the flight staff friendly and the trips on time. If i make a criticism we were not satisfied with not being able to buy a seat close for me it is my fiancé as we traveled a pet on board. this thing hurt us a little bit because pet management would have been better if we could have bought nearby seats. Instead due to a system problem and since we were obliged to check in at the airport to bring the dog with us, it was not possible to buy any seats.

✅ Trip Verified | Good flight, no problem. Luckily the flight was 45 minutes late, as our boat between Cyclades and Athens had delayed its schedule and was 30 minutes late. Without this delay you would have missed the flight. However, very little legroom. As "Priority" passengers, we would have liked to be treated differently from other passengers: a seat close to the exits to leave quickly on arrival, or a seat at the level of the emergency exits to have more legroom (we are very large), or the luggage that comes out first. Please think about it to better consider those who travel frequently with Volotea. Bon vol, aucun problème. Heureusement le vol avait 45 minutes de retard, car notre bateau entre les Cyclades et Athenes avait retardé son horaire et avait 30 minutes de retard. Sans ce retard vous aurions raté le vol. Par contre très peu de place pour les jambes. En tant que "Priority" nous aurions aimé être traité différemment des autres passagers: un siège proche des sorties pour partir vite à l'arrivée, ou un siège au niveau des sorties de secours pour avoir plus d'espace aux jambes (nous sommes très grands), ou les bagages qui sortent en premiers... Merci d'y penser pour mieux considérer ceux qui voyagent fréquemment avec Volotea.

✅ Trip Verified | I traveled with Volotea in August, with a trip to Zakynthos and back to Venice. Everything went well, punctual departure and quiet trip. I will go back to Volotea for any other trips.