Volotea

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 315 reviews
6/10
3 star Skytrax Rating
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1/10

"worst customer service"

(United States)

Not Verified | The absolute worst airline in the world with the worst customer service. Cancelled our flight (that was delayed 3 times) less than an hour before the flight and offered no help to the passengers. Told everyone to figure it out on their own. Then won't even compensate for new flights that needed to be booked. What a joke.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSantorini to Naples
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"the services are all paid"

(Italy)

Not Verified | Nice flight, we left on time and arrived at our destination 30 minutes early. On the way back, we left with a slight delay and landed on time, through no fault of the company. Notes against: Bergamo Airport: priority boarding was not checked, they let us all access through the same entrance. Flight services: for members it would be nice to have included at least a glass of water or coffee because the services are all paid. However, if you don't have particular needs as company, it is highly recommended. Volo bello, siamo partiti in orario e siamo arrivati a destinazione con 30 Min. di anticipo. Al ritorno partiti con leggero ritardo e atterrati in orario, non per colpa della compagnia. Note contro: Aeroporto di Bergamo: non sono stati controllati gli imbarchi prioritari, ci hanno fatto accedere tutti dallo stesso ingresso. Servizi di volo: per chi è socio sarebbe bello aver incluso almeno un bicchiere d'acqua o di caffè perche i servizi sono tutti a pagamento. Comunque se non avete particolari esigenze come compagnia e consigliatissima.
AircraftA320-111
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"service onboard was competent and friendly"

(Austria)

Trip Verified | The flights were on time. The service onboard was competent and friendly. I subscribed Megavolotea to benefit from the priority boarding which allowed for a smooth boarding and sufficient space for my luggage.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNantes to Vienna
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"discomfort of the seats"

(Spain)

Trip Verified | I recently had the unfortunate experience of flying from Madrid to Olbia with Volotea V7 3614. The discomfort of the seats was beyond belief – I could feel the unforgiving metal structure pressing against my back throughout the flight. The front cabin bathroom was out of order, leaving me stranded on a front row seat with a long trek to the back for a restroom. As if that weren't enough, the quality of the drinks, including something as basic as water, was shockingly subpar. I won't be choosing this airline for my future travels.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMadrid to Olbia
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"everything was on time"

(Italy)

Trip Verified | Good experience and everything was on time. Comfort seats and good space for tall people too. The only thing that can be improved is the variety of choices in the menu for the clients like me that had a meal included in the ticket.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNaples to Bilbao
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"I would recommend this airline"

(Italy)

Trip Verified | Very good service on the ground and on board. I would recommend this airline. They have a good range of choices in terms of hand baggage or checked in baggage and meals etc
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKarpathos to Naples
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"I recommend the company"

(Italy)

Trip Verified | Perfect trip, comfortable and spacious seats, kind staff, very quiet take-off and landing and punctual boarding and landing times, in the busiest week of August. I recommend the company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBari to Zakynthos
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"flight itself was smooth and punctual"

(Italy)

Trip Verified | Recently I had the pleasure of flying with Volotea, a round trip on the route Turin / Paris Orly and I am delighted to share my incredibly positive experience. From start to finish, the entire journey was a testament to their commitment to excellence in air travel. Booking my flight was a breeze, thanks to their user-friendly website and intuitive interface. At the same was the in-flight operation. The cabin crew was attentive, friendly, and displayed a genuine commitment to passenger comfort. The flight itself was smooth and punctual (even making up for the delay accumulated at the airport) In conclusion, I whole heartedly recommend this young company to anyone seeking a nice and cost effective flying experience
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTorino to Paris Orly
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"The trip was on-time"

(France)

Trip Verified | The trip was on-time landing despite of the slight delay on take-off. Friendly on-board staff. Good communication, clean plane, fast boarding and comfortable seat.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLille to Ajaccio
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"my favorite airline"

(Italy)

Trip Verified | Volotea is my favorite airline for punctuality of schedules, space between seats, cleanliness on board, flag colors and kindness of the service staff.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNantes to Rome
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes