Volotea

✅ Trip Verified | Foggy day in Ancona so take off was delayed. Prompt information was given by airline, even to smartphone. Landing in Ancona was impossible so the flight has been directed to Pescara (about 200 km to south. Kind and quick assistance and use of coach to reach Ancona. Perfect management of the troubles by the company.

✅ Trip Verified | Great flight on January 1st 2023. The staff was welcoming, helpful, and in a good mood on board. The pilot gave us information during the flight, and the flight landed in Nantes on time, though we had departed about 30 minutes late from TFS. We didn't have any food or snacks but bought drinks which were normally priced. I highly recommend Volotea on this route.

✅ Trip Verified | Flight on time, arrived even with 20 min advance. Everything was well organised, from the luggage deposit to the end of the flight. I am very satisfied.

✅ Trip Verified | One of the best low cost airlines. Punctuality, good service and tranquility during the flight. If you want to buy you have QR, there is music during the flight. Spanish airline, with a good price, quality and excellent service. I would travel with Volotea again. If you have questions or problems, they have a chat where you can answer questions.

✅ Trip Verified | This was our second time flying with Volotea and a second very pleasant experience for the whole family, from the start of the booking process until our return home. I myself fly quite frequently and I find Volotea among one of the best airlines that I have flown with so far, booking of flights is done fast, the price is clear and there are no hidden costs or unnecessary extra charges. The process before the flight is very user-friendly. This time we also had some questions about luggage policy (just needed a confirmation that every passenger can have his own suitcase) and I sent an inquiry to their Client team and got an answer within the promised 3-days period. As for our departing and returning flight - whole process (check-in of passengers and luggage, boarding) went smoothly and what I liked the most was that the flights were punctual by their departures (no delays, which is a very positive surprise lately) and the arrivals to both destinations were also even ahead of schedule! Another example of good practice that Volotea uses and that I find very useful is by deboarding when they invite passengers to stay seated and only to leave their seats and the plane progressively (usually when a plane lands, all passengers stand up and then wait crowded for dismemberment, by Volotea, flight attendants announced in advance that passengers should stay in their seats, and then - when everything was ready (hand luggage, connection to the terminal established or stairs and buses outside ready) - they called four rows in a row to disembark and by that avoid unnecessary crowding.

Not Verified | Not as bad as I was dreading. Booked ‘priority boarding’ and the whole package and it was a bit weird that they came out, quickly served us a Kit-Kat and a packet of almonds and then disappeared without a glance at anyone else. Despite the strenuous written restrictions on baggage dimensions and weight, which I had been very cautious about, everyone else appeared to be on the Silk Road and were all bringing the contents of a small store on board. However, as it was, on this occasion, a fairly innocuous experience. Very much could do without having to download the app or print out boarding passes (who can print when on the road, seriously), or pay an extra 30 euros per person for the privilege of having them go through the onerous business – all that stuff and the moveable feast that is the baggage restriction really leave a bad taste. The organisation’s principles seemed both grasping and chaotic, but the implementation fairly smooth. Would neither recommend nor particularly caution against.

✅ Trip Verified | Horrible airline. We were unable to check in due to our phones not working in Athens (not uncommon if you are not from there) so we got to the airport over three hours before our flight. Volotea has a strict policy that you have to check in two hours prior so we made sure to get there well in advance. Well no employee from Volotea showed up to the airport to work the counter until an hour and a half before the flight. We were charged $60 for late check in. The employee at the airport apologized and told us to email Volotea for a refund. Of course now they are refusing to process any type of refund. Very unfair. Horrible customer service. Not worth the “cheap” tickets

✅ Trip Verified | Booked roundtrip airfare Athens to Santorini on Trip.com. To Santorini On Volotea Airlines, same day return on Agean Sir. Arrived at Volotea counter at 4:00 am for our 6:00 am flight. The agent arrived at 4:12 am. Collected our passports (3), and ticket confirmation provided by Trip.com checked her computer then said we must pay $30.00 each total $90.00 to fly because we did not check in online. When we said we were not told we must check in online she said that Trip.com should have told us and to call them though we did not have international phone or Internet (US residents). I said I would do the online check in having accessed airport Internet. She said it was too late at 4:25 am to complete it, it was “closed” because it had to be done at least 3 hours before flight. When I asked for a supervisor she said no, then suddenly her English was not so good. In addition to the $258.00 already paid for the round trip fare, we had prepaid an excursion for an additional $300.00. We were forced to pay the additional $90.00 or lose $550.00. On our return from Santorini airport I asked the Airport agent if we had to pay an additional fee for our return to Athens (on Agean). She looked at our printed ticket information and with a knowing look snd said “no, that’s only them, you won’t have any problems”, and I didn’t. Beware of Volotea and Trip.com who when I called and explained the situation said it was the buyer’s responsibility to go to the airline site and find out their rules. There is no such statement on their site and the agent could not provide anything in writing to that effect. Horrible people, both.

✅ Trip Verified | Volotea is offering me a 30 Euro voucher to say my flight was great. It was a great flight. I do find their website very confusing because wasn't sure that kind of membership I had to pay for or what it would get me. I would fly with them again.

✅ Trip Verified | It was my first time travelling with Volotea, the best airline that I have travelled with. Every step of the checking process went smoothly, the staff was very professional and kind. The boarding was fast and organized, and the flight attendants were very skilled. We arrived at our destination several minutes before the expected arrival time. I definitely recommend it.