✅ Trip Verified
| Venice to Athens via Mykonos. Booked a flight for 9th July on 5th June. Tried to do online check-in 11+ hours in advance, got an error saying "Check-in is no longer available". Spent nearly 2 hours trying every possible channel to find out how, what, when. Finally got through to an advisor on website chat - told the system decided to add a free airport check-in for me. Go to check-in desk 2 hours prior to departure. One receptionist checking everyone in - I'm 10th in the queue. After 40 minutes of standing in a queue, it's my turn. After 30mins of watching the girl faff I finally get a boarding pass but get told that the flight is overbooked, my boarding pass doesn't have a seat allocation, I need to wait until everyone boards the plane and will only be allowed on-board if someone doesn't show. So I book and pay 1+ month in advance, show up in time, do the check-in, have my personal itinerary, other transport and accommodation booked and then get told I might get denied the flight because the company is making money selling more seats to flights than they actually have and hoping people won't show! Speechless. I got to board eventually but not without witnessing proper rude behaviour towards another passenger. The flight was 30 mins late to land but that didn't even factor into my whole experience and feeling heavily overwhelmed even before my holiday had started. Especially since I had another flight with Volotea pending 4 days later. So 4 days later, flight from Mykonos to Athens scheduled in for 11:20. No issues checking-in this time. Get to the gate - delay. Screen's saying an update in an hour. After an hour, estimated departure is 13:31. After an hour, it changes to 16:06. Some of us are already gone - bought other tickets or took the ferry so as not to miss their connecting flights. Luckily, my connecting flight was for the next day. I was meant to spend the day in Athens, instead, I spent it on a chair in an airport that is so tiny that even the check-in desks are outside. Out of curiosity I had a look at the flights from the previous day - 4 out of 5 Volotea's flights to Mykonos were late. Some tendency here, no? Finally, after waiting nearly 5 hours, we fly out at 16:11 to do that 40 minute flight to Athens. We land at 16:55. Instead of 12:05. Thank you for those airport food and drink vouchers Volotea but how am I meant to get back the time you robbed me off? How are you going to take back the stress you've caused to all your paying customers? Luckily, at least I am done with the stress of having to fly with Volotea, and you'd assume done with it altogether but no - getting emails asking to leave feedback, received 21 text messages between 5am and 7:30am asking to follow a link and leave feedback. Well, Volotea, you wanted some feedback? Here it is - you are a disgrace to all airlines, your systems don't work and your staff are rude and ignorant. Out of 5 flights I took last week, 2 were with Volotea and both were disastrous. Never flew with them before, never will again. Low fares are a good way to attract people but the way this company operates is deplorable, constantly late and overbooking flights. My advice is for improvement, Volotea, is that you should just give up and go be something else than an airline because you're not good at it.