Volaris

✅ Trip Verified | Los Angeles to San Salvador. This airline should not exist. They have absolutely no integrity. They cancel your flight without letting your know in a email or text message. You might be trying to save some money by booking a flight with Volaris but I can guarantee you they are the worst airline ever existed. Just pay the extra $20 - $30 with a different airline and it will be worth it. Please save yourself. It is too late for all of us who have written one star reviews. Do not book with this airline, you will regret it.

Not Verified | Tijuana to Puerto Vallarta. Horrible customer service and so many hidden fees. One of which was the baggage fee. I thought the baggage fee included round trip, as I had bought my tickets “round trip”. Turns out, the baggage fee is on one way. So on the return trip, what would have been a $50 fee for baggage, turned out to be a $110 fee.

✅ Trip Verified | Chicago to Cancun via Guadalajara. Don’t use this airline if you're going on a vacation. They cancelled my flight and offered a rebooking 4 days from the original flight, after when my vacation would be over. They offered no refund no voucher, they told me I needed to take that flight or lose everything. They blamed the weather but the cancellation rate at O’Hare was nonexistent except their flight. I had to pay for an Interjet flight that interestingly departed at nearly the same time Volaris was supposed to. Their customer service is terrible, and rude. Avoid at all cost.

✅ Trip Verified | San Salvador to Los Angeles. If you're thinking about flying on Volaris... don't. They have terrible customer service. They decided to remove my bag from the plane 5 days ago due to their own error of "miscalculating the weight" and still have not returned it to me. I went my entire vacation without my bag (no clothes, personal supplies, certain medications, shoes, etc.). I spent hours both in person and on the phone with them, and they refuse to provide any written guarantee or amount of compensation, so I had no guarantee that any sorely needed replacement items I bought would be covered. They still haven't delivered my bag or agreed to compensate me, meaning at this point they have essentially stolen my belongings in addition to ruining my vacation. Last I spoke with them, they couldn't even say for sure where my bag is, yet they still refuse to pay me for loss and damages. Stay FAR, far away and use an ethical, trustworthy airline instead.

✅ Trip Verified | Guatemala to Los Angeles. Terrible customer service. My bags did not make my flight due to weight restrictions. It’s been 24 hours now and I have no idea where my bag are. The costumer service number on their website (800-122-8000) does not work. I tried an other number. The lady was very unhelpful (please check the website, we don’t know). I’m stuck home and cannot leave as I do not know what would happen if I’m out (would they leave the bag on my footsteps? Return it to the airport? Very frustrating.

Not Verified | Seattle to Guadalajara. I will never fly Volaris again. They lost my luggage and I had to track it down myself. The saying that what's cheap is expensive really rings true here. I did everything I could to not have to check my carry-on bag in Seattle, but the Volaris attendants took it from me at the gate. I worried upon seeing them write GDL and my seat number on the flimsy green tag, wondering whether the bag would really follow me to Guadalajara. My suspicions were confirmed when I arrived to Guadalajara and my bag was lost. I put in a complaint with a distracted Volaris employee (they are severely understaffed at the GDL airport), and hoped my bag would find its way to Guanajuato in the coming days. Of course, further issues ensued. The number the airport gave me led to a message machine and no one ever called me. In fact, no one ever contacted me directly from the GDL airport. After endless phone calls to the Mexico City call center, I learned a few days later that they ended up sending my bag erroneously to Leon. I asked them to send it to me in San Miguel, my next destination, but Volaris GDL never responded that they would. I took matters into my own hands and called the package company and I paid for it to be sent to San Miguel, in total a week after I arrived to Mexico. [Over half of my vacation was spent wearing the same outfit, plus one new shirt, a new swim suit, and borrowed clothes from my travel companions. Overall, the clothing situation was doable - the worst part was the stress of not knowing if/when I'd ever get my luggage back.] After the entire ordeal, the only way I could get compensated was to ask in person at the GDL airport; there is no way to request compensation online. Luckily, I had a layover in GDL (coming from CDMX) or I would never have gotten this small compensation. In all, I received $45 USD for my troubles. The attendees never apologized for what happened, but did process my request fairly quickly.

Not Verified | Miami to México City. Volaris is a fairly mediocre airline. The staff is polite but doesn't look with really good charisma. Literally everything in the flight has a really high cost, which makes this "low cost" airline into a bad investment. Having a bottle of water is very expensive, and water should be included in every airline. Also, there is really painful legroom; my knees were being crushed against the seat in front of me. Definitely not worth it

Not Verified | Mexico City to Oaxaxa. Arrived at the airport 2 hours before, as directed. Waited so long to check in my bag that i missed the flight. Volaris blamed me. There wasn't another flight until the next day so had to buy another ticket with another airline. When went to find my (checked in) bag, it wasn't there. No staff at the desk. When found one, he told me it was on carousel 6. It wasn't. Finally saw a staff person wheeling it past. Only found my bag by accident, No apology, no refund. Never again.

✅ Trip Verified | Hermosillo to Guadalajara. This airline is an absolute joke. We have been using this airline for years with only minor set backs. Small issues happen, that I understand. However when my family has to stand in line to check in for over two hours, and while in line miss our flight, then we are told that they would not be held accountable for it. Even though Volaris canceling multiple flights is what caused the long lines. Their idea of fixing the situation was to have us buy additional tickets for a later flight. So we are now stuck in an airport with two children for an additional six hours. This is by far the worst customer service I have ever come across. As I said I am a reasonable person and truly understand things happen, but when an airline causes and issue, and they refuse assist in correcting the issue, there are no excuses for such horrific treatment. This will be my family and I's last booking on Volaris. To all who read this please take my words to heart. Do yourself and your family the favor of booking your flight with anyone else.

Not Verified | Tijuana to Aguascalientes. Avoid this airline. I thought I got a great deal when I booked a flight with Volaris from TJ to Aguascalientes for $150. I quickly realized it was a mistake. Upon arriving to the airport, 3 hours prior to boarding, I was informed my flight was canceled due to weather. Weather didn’t seem too bad, but okay, now what? They rescheduled everyone for another flight that departed 9 hours later. That flight was subsequently canceled as well. Ironically, other airlines were still flying out to my desired destination and I realized only Volaris was grounding their flights. Volaris had all their customers sleeping at the airport like transients for two days while they schedule and canceled flight after flight. Meanwhile Aeromexico customers walked past and boarded their planes destined for my desired destination (Aguascalientes). I spoke with customer service both on the phone and at the airport. Since they couldn’t provide the service I paid for (a flight to Aguascalientes) I requested a refund so I can book a flight with a different company. It was at this time I was informed by the supervisor that all their employees have a strict order not to refund any money back to their customers. They tried to give me another flight to a different destination. WTF, No! I don’t want another flight! I simply want the flight I paid for and if you can’t deliver the product I agreed to pay for, then why wouldn’t you just give me my money back? I got tired and frustrated of dealing with them. I lost the money I paid. I immediately walked over to an Aeromexico sales rep booth, I paid for another flight which got me where I needed to be three hours later with no problems. I received an email the following day with a $21 voucher to use as credit for my next flight with Volaris. Yeah, no thanks.