Volaris

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 410 reviews
2/10
No Skytrax Rating
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1/10

" lost my flight, my money"

(United States)

Trip Verified | Miami to Guadalajara. Requested a change in flight or cancellation of flight upon the COVID-19 outbreak. Flight scheduled on 3/19/20 but talk of closing borders was all over the news. On 3/20/20, the US closed the borders to all non essential travelers. I lost my flight, my money, and trip never occurred. $563 down the Volaris Drain! Hate them for keeping my hard earned money. Hope they go out of business.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Guadalajara
Date FlownMarch 2020
Value For Money 12345
no
1/10

"not fulfilling that promise"

(United States)

Trip Verified | Denver to Mexico City. Volaris has promised to help people cancelling their flight because of coronavirus, but they're not fulfilling that promise. I've tried Twitter, Facebook, email, and phone. Nothing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Mexico City
Date FlownMarch 2020
Value For Money 12345
no
1/10

"unable to change our flights"

(United States)

Trip Verified | Sacramento to Cancun. My spouse and I are both Active Duty Air Force and had a leave planned to Mexico with tickets through Volaris Airlines. The Secretary of Defense banned all non-essential travel and thus our plans were cancelled. We were hoping to receive a refund for our flight. We called the number listed online upwards of twenty times and each and every time the Volaris Airlines ends the call without speaking. We tried calling the new reservations line and of course a representative answered but then immediately hung up as soon as we mentioned we already had a booked flight. We went to the Volaris Airline counter at our local airport (SMF) and spoke to the station manager. She was rude and refused to identify her self (she covered her badge when I asked her to identify herself) or provide us with contact information for anyone that may be able to help us. Although my spouse and I were calm and not animated she called the Sheriffs working at the airport, who informed us that it was common for Volaris Airlines to call security to get rid of customers who were dissatisfied. They also obtained her name and indicated all airport employees are required to wear and display identification. My spouse and I are unable to change our flights as she is deploying July and has pre-deployment training in June. I work as a nurse at David Grant Medical Center and am considered essential personnel and have been denied leave until further notice. Based on our experience with the Volaris Airlines SMF station manager we both feel that Volaris Airlines does not respect their customers enough to ensure their safety and are unwilling to use their services. Volaris Airlines should be accountable to their customers. If they provide phone and email contacts they are responsible for responding when their customers have concerns.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSacramento to Cancun
Date FlownMarch 2020
Value For Money 12345
no
1/10

"stay away from this company"

(Netherlands)

Trip Verified | Terrible company! I was checked-in and seated on a plane from San Jose, Costa Rica to Mexico. Just when the doors were about to close, they decided to pull all Europeans off the aeroplane. Due to the coronavirus, they did not allow Europeans in their aeroplane as Mexico would deny entry (as they claimed). This was a lie and Mexico had no travel restrictions (17th of March). I arrived with another airline the day after and there were absolutely no problems with entering the country. Volaris denied Europeans a flight for which we paid a lot of money and lied to us. No refunds are given. Stay away from this company!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Jose to Mexico City
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"charging outrages fees to change"

(United States)

Not Verified | Los Angeles to San Salvador. I have a trip scheduled with Volaris to El Salvador. The president from that country has shut down the airport completely and not allowing entry from any airlines. I called Volaris and they are charging outrages fees to change the flight! It is not fair. I did not ask for the airport to shut down let alone the pandemic! They are taking advantage of the customers and you either pay the change fee or you lose your ticket! This is the first and last time I booked through them! I should have booked through Avianca who is not charging a dime to change flights and are more considerate! Please help us! We are in a crisis and we should not add Volaris to our stress plate
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to San Salvador
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"money greedy selfish airline"

(United States)

Not Verified | Chicago to Culiacán. During this corona virus pandemic, this airline refuses to give people money back. They prefer you to reschedule in 2 weeks. This money greedy selfish airline is the worst. Never again will I fly with Volaris.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Culiacán
Date FlownMarch 2020
Ground Service 12345
Value For Money 12345
no
1/10

"Volaris is refusing refunds"

(United States)

Not Verified | Volaris is refusing refunds during the corona pandemic to El Salvador. Even though the borders at El Salvador are literally closed! You would arrive, get off the plane, and be refused entry for 21 days being a foreigner and put in a holding area. But Volaris is still letting foreigners travel there. The upper management says you can fly somewhere else once you get there. Yeah let’s just pick some other random destination after we fly all the way to El Salvador and deal with the show at the airport there. So irresponsible of them to shuffle customers around like this during a pandemic. The WHO or some agency should shut these guys down. Absolute insanity that they won’t refund flights to a country where the borders are closed during a world pandemic. I’ll never use Volaris again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Salvador
Date FlownMarch 2020
Ground Service 12345
Value For Money 12345
no
1/10

"by far the worse airline ever"

(United States)

Trip Verified | New York City to San Salvador. This is by far the worse airline ever! Due to the recent travel restrictions to El Salvador I had to change my flight. They have the worse customer service! They have not yet wanted to change my flight and I can never get through to customer service stating I had to pay the difference in air fare to change my flights because of something that is not my fault. Save yourself the hassle and book worry free with Avianca or another company who has the customer service and who put their customers first!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York City to San Salvador
Date FlownMarch 2020
Value For Money 12345
no
1/10

"Avoid at all costs"

(United States)

Not Verified | Mexico City to Los Angeles. Avoid at all costs. They have NO integrity and the worst customer service. They cancelled our flight and made the entire plane of people walk back and forth across the entire airport three times. They still never got us a flight. No refund. They don’t care.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMexico City to Los Angeles
Date FlownMarch 2020
Ground Service 12345
Value For Money 12345
no
1/10

"have absolutely no integrity"

(United States)

Trip Verified | Los Angeles to San Salvador. This airline should not exist. They have absolutely no integrity. They cancel your flight without letting your know in a email or text message. You might be trying to save some money by booking a flight with Volaris but I can guarantee you they are the worst airline ever existed. Just pay the extra $20 - $30 with a different airline and it will be worth it. Please save yourself. It is too late for all of us who have written one star reviews. Do not book with this airline, you will regret it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to San Salvador
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no