Volaris

Not Verified | I booked a few months ago and recently had to change one of the passengers name as the one originally going to travel became ill. They charged me $100 to make this change. Once I received my confirmation of name change I saw that they also changed my return flight to a day later. Called in to customer service to ask about change and they advised they received information that the original flight was no longer available. They then offered to change my flight to a day later, I asked to speak to a supervisor as I will lose another day of work, was hanged up on 4 times and waited about 3 hrs. on hold. When I finally spoke to a supervisor he was rude, and would not offer any accommodates for something we had no control over.

Not Verified | If you are thinking of booking with this airline, please be sure there are no other options available. We had bookings confirmed in May. Come a few weeks before our trip, we are getting dozens of emails about our flights, times changing, layovers, everything. We spent hours on the phone, and throughout all these communications no one ever once mentioned or even implied in the slightest “the flight has been canceled”. We drove two hours to go on our trip all for very rude customer service to ultimately tell us no. Meanwhile, they were letting other people board. It was the worst travel experience of my entire life. I will never book again. Do not book unless it is your only option and even then, ask yourself if it’s worth it.

✅ Trip Verified | Volaris is absolutely absurd. I paid for carry on bags and when we decided to check our bags in instead, the check in desk representative told us to pay for checked bags and to contact customer service for the reimbursement of the carry on fees. Well, they are refusing to do so even after I showed the below picture of how absolutely disgusting the plane was to Mexico City. It was as if it hadn’t been cleaned in years! That was just from one tray, imagine what the wipe looked like from the seat back and the other tray table. I couldn’t believe it, and the steward just brushed it off as if it wasn’t a big deal. This company has zero customer service.

Not Verified | This is about changing tomorrow’s flight. The T&Cs stated there was no requirement for the airline to change my return flights from Feb 2021 to Dec 2021 but after sending several e-mails to the Customer Services Dept I was allowed to amend the flight dates free of charge at the original flights check-in time. I’ve read a lot of bad reviews of Volaris so wanted to point out the positive service I have had today. Yes it was frustrating not to get a response to my e-mails but they have clearly read and acted on them to allow my changes. I am very pleased with the change option which is everything I asked for in my e-mails.

Not Verified | Never got to fly Volaris due to covid and what absolutely terrible customer service they have. The pandemic created such a confusing website to navigate and an inability to book new flights, no one was available by phone and the connection kept getting dropped. The customer service finally contacted would have me send weekly emails of which I did - when finally (6 months later able to reach live person) the call center people basically said there was nothing they could do because I agreed to terms and conditions - it was so confusing how to redeem the vouchers and there were no outgoing flights to reschedule to. Really angry with and disappointed in this airline.

Not Verified | I'm writing this review because I am extremely disappointed with Volaris, do not fly with them because their service is not good. First they charged us for the big luggage which was expected, then they said we had to pay more for the 2 small bags we took aboard with us. This was the first time they charged for small luggage, we had to pay 130 for both of them, it was more expensive then the stuff we had in the little bags. Ridiculous. Another thing is that they didn't even give us food, not one peanut, nor water, they gave us nothing to eat and we were pretty hungry and I'm positive everyone on that plane was too.

Not Verified | Due to the Pandemic, I had to cancel our Aug 2020 trip last year. They would not give me a refund. I got a voucher to be used in 6 months. I am currently using the voucher because they will not extend the voucher. They do not care about the pandemic, only their account. Customer service is friendly but useless. There is absolutely nothing they can do. I have to pay an additional $111 per tix even after the voucher. This is ridiculous. Do not fly using Volaris. They are a negative rating in my books.

Not Verified | Do not fly Volaris. My boyfriend and I were supposed to go to GDL this month. We went to get tested for COVID and my boyfriend tested POSITIVE. We called Volaris, emailed, contacted them every possible way. They told us we had to pay more $600 dollars to change our tickets. They also hung-up on us, never replied, gave us an invalid email. A lady on the phone even told us we could just fly. They ended up giving us vouchers that were 1/3 of the price of what we payed. We couldn't even buy one ticket for that amount. Absolute madness! Please do not fly with them.

Not Verified | My review is not for flight but customer service. I bought a flight for my wife and I before the pandemic to Guadalajara and due to pandemic it was canceled. I was told I had 6 months to fly out and when I called before my expiration I asked them if I had to book a flight so it does not expire, the person I spoke to said due to the pandemic they could extend my credit another 6 months. Today I called to book my flight and they told me it expired in December. After explaining what had happened they played dumb and refused to honor my credit. I asked them if there is anything they can do, I'll take half credit or would they rather lose my business, they chose to lose my business. Shows what they think of their customers, they really don't care. I will never book a flight with them. After reading some of the reviews it makes me wish I would have read them before I booked with them in the first place.

✅ Trip Verified | My flight was canceled on the return trip and I was never notified. Before then, the flight was changed twice, and I was assured it wouldn't change again. Now I'm offered a refund to what seems like a 5th of the return flight, without any reasonable explanation. If you are in the business of losing customers, you are doing a great job. You don't accommodate your customer issues. How can you justify my refund being rational compensation for my inconvenience?