Volaris

Not Verified | Never got to fly Volaris due to the COVID 19 Pandemic. The airline cancelled all flights to my destination and offered me a voucher. When trying to redeem the voucher they replied saying that it was expired. They have the worst customer service, trying to reach them and explain the situation the waiting time for them to pick up the phone would take at least 45 minutes just to hang up on me. I asked to talk to the supervisor or someone higher on line and basically said there was nothing they could do because I agreed to terms and conditions. If you do not want to waste your money don't do any reservation with the rats.

Not Verified | I had a set flight with Volaris March of 2020 because of the pandemic, I decided not to fly due to being pregnant and considered high risk. I had a valid Drs. note stating that I could not fly yet Volaris still would not reimburse me my two tickets. They made it extremely difficult to get service and finally provided credit vouchers. Volaris gave me until Dec of 2020 to book a flight or lose my money, I ended up booking something in June of 2021 since their calendar only allowed me to book something until July of 2021. My family in Guadalajara are advising that I still don’t fly out there with my baby so I am trying to postpone my flight yet again. Volaris keeps sending me they policy on credit vouchers saying they cannot change flight, date or time due to credit voucher policy restrictions. I understand what they are saying but there is also exceptions that every corporation can make for their customers. You’d think that even in the middle of this worldwide pandemic Volaris would be a little more understanding and have some compassion but nope they are the absolute worst when it comes to their customer service. I am at a potential loss of $1,000 due their unwillingness to help or provide some assistance.

✅ Trip Verified | I was going to travel on May 5th 2021 last minute flight because my grandfather passed away that day. I was going with a group of family members as well. When I boarded the plane I set down got situated, unfortunately I started hyperventilating and started feeling dizziness. Unfortunately I had to get off the plane. I spoke with a supervisor or manager at the airport that worked for VOLARIS. He mentioned to me that I could change my flight or get my refund back but I had to call customer service. Now Volaris is refusing to refund me my money which is almost one thousand dollars. I bought 2 separate tickets one to go to Mexico and other one to return back to Chicago. I think it's really unfair for a flight agency to just keep your money even though you didn't fly. I would appreciated if someone could please help me with this problem. I wouldn't want this to happen to any one else especially if you have a family that only depends on one parent.

Not Verified | This service is awful. The airline overbooks and sells your seat if you dont pay for it. We stood in line for 3 hours just to be told that we did not check in on time. And still we were an hour early. They said there were no seats available. Then we get to the counter where only 2 agents are working and we stand for 10 minutes waiting while the girl is on her cell phone.

✅ Trip Verified | I had a nice experience with Volaris. The staff were very friendly and helpful. I felt safe because everything was sanitized. Now I hope to be able to travel again.

Not Verified | On Volaris' online reservation, you can only enter a first and last name. I flew from Denver to Tijuana via Mexico City with no problem, even though my US passport has my middle name and my reservation did not. When I tried to leave Tijuana coming back to Denver, I was told my reservation did not match my passport, and while this was not a problem in Mexico, I would not be allowed to re-enter the US through US immigration. I asked it they could modify the reservation to include my middle name and they said no because I had already flown the first part of my trip. They said the only thing I could do was buy another ticket. Not knowing any better and afraid I would not be allowed to return home, I bought another ticket. One which cost more than my entire first reservation! When I got to US customs in Denver, I explained what happened to the agent. He said it was utter nonsense and totally false; that a US citizen will never be denied re-entry to the US, and especially for something like that. I went to the Volaris counter at DIA and explained what happened to them. They said they could do nothing; that they could not refund it, but that I "might" be able to get a travel credit if I called their office. I have tried 3 times to do that. The first time I was disconnected, the other two times they said they could do nothing about it (with the agent on the second call hanging up on me because he said he could not understand me). So now I have filed a dispute with my bank involved to try to get this money back by way of a fraudulent transaction, which this certainly was. And I do not even want a travel credit from these thieves, because I will never fly their airline again. This situation turned an otherwise wonderful vacation into a very very expensive nightmare. I cannot strongly enough recommend that no one flies this terrible airline.

✅ Trip Verified | I had a flight booked from a long time ago to fly to Cancun. When covid happened my air bnb was cancelled I called the air line with 6 months in a advance to cancel and they refused, they offered to change my flight and charged me 3 times because I kept a thinking covid would end and I didn’t have a choice. I spend a lot of money at the end of the day, I got to the airport and was told my sisters ticket was cancelled. They argued were rude did not once offer me a solution they just asked me to move out of the way and go online if I want another one. I told her, “how is it that I’ve had to jump through hoops and change three flights three times because you have repeatedly told me I cannot cancel my flight and somehow I magically cancelled my sisters flight yesterday and you already sold it!?” She was like yes you called yesterday and cancelled it and you’ll need to fly another day because the flight is booked. I will never fly Volaris again. And I still haven’t got the any money back for this supposed cancellation. Unfortunately I can’t leave a zero but that’s what they deserve.

✅ Trip Verified | I had a flight scheduled for last year which the airline then cancelled due to Covid-19. I was refused a refund and was instead offered a voucher (which was not even the full amount of the original price of tickets). When I tried to use the voucher to rebook a flight, the voucher code was invalid. I attempted to call the call center multiple times (I was hung up on, ignored, lied to, told that they were unable to transfer me to a supervisor) and was finally told that the vouchers expire 9 days before my new selected flight (even though I was originally told by multiple Volaris employees that the vouchers are good through the end of 2021). Since then, I have reached out to the call center multiple times and have been spoken to rudely, ignored, and lied to yet again. I am out almost $800 now due to the blatant theft by Volaris Airlines. Don't trust them for your travel needs and with your money!

Not Verified | The flight was canceled due to covid and I took a credit of $750. When I went to rebook they refused to honor their credit. They said the time ran out. It was good for 6 months and the flying restrictions lasted 12 months . They should have exte3nded the time of the credit to one year. I will never fly with them again

✅ Trip Verified | Worst airline ever. It overbooked the flight, put us on a later flight. By doing that we lost a whole day of our vacation. Every single time I used this airline something bad happened, and it’s always a different thing. Not recommending it to anyone, this airline is very unprofessional.