Volaris

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 410 reviews
2/10
No Skytrax Rating
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1/10

"unprofessional and severely unorganized"

(United States)

Trip Verified | First of all, no one in this airline knows anything. They mess up and want the customers to pay, literally. For example, Volaris does not have a legitimate gate in LAX. Everything is by word of mouth because their emails and texts are are very vague. When you’re in Mexico trying to check in, if you don’t check in through your phone there will be a charge to check in at the airport. Fine I downloaded the app and was having questions to what they responded with, “we have no knowledge of the website. We can only help you if you check in.” That translated to, pay up for help. Very unprofessional and severely unorganized. Do they not know about company emails? It’s a legitimate question.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Mexico City
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"customer service very bad"

(Mexico)

Trip Verified | The customer service (phone, email, social networks) very bad, they do not answer. To my surprise, the Volaris Airline seems to be selling extra tickets, I want to decide if the capacity of the plane is 200 they sell more than that amount, and in the end they tell them that they have missed the flight because the plane closed the doors because It is at its maximum capacity. El servicio al cliente (telefono, email, redes sociales) muy pesimo, no contestan. Para mi sorpresa, la Aerolinea Volaris parese ser que vende voletos extras, quiero desir si la capasidad del avion es de 200 ellos venden mas de esa cantidad, y al final les dicen a que han perdido el vuelo porque el avion lla cerro las puertas porque esta a su maxima capasidad.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDurango to Chicago
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"told us we missed out flight"

(United States)

Not Verified | Worst airline, they overbook their flights and leave customer losing their flight. I was flying on June 20 back home to Vegas. I arrived to the Guadalajara airport 4 hours before take off. Was waiting in the gate, receipt text stating the flight was delayed but in reality the plane was leaving with out me and my family and a couple more passengers. When the aircraft took off the airline send a message notifying the change of gate. When we approached the gate they told us we missed out flight. They did nothing for us. They has it planned because they did not put out luggage In the aircraft when I was check in on time. So now we have to stay for a whole week repay the covid test again and pay the difference of flight when it wasn’t our fault this airline is so unprofessional.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuadalajara to Las Vegas
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Customer service is terrible"

(United States)

Trip Verified | Do not use this airline if you need to be anywhere at a certain time or date. They will cancel or move your reservation as they please with no compensation. Customer service is terrible.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteTijuana to Costa Rica via Mexico City
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"would never fly with this airline"

(United States)

Trip Verified | They texted and cancelled my flight for Friday (6/18/21}, They told me they will give me credit $365/person, we are 3 people, but I have to pay additional $350/person to leave on the same date with LAX destination instead of Ontario. This airline sucks and ripped off, I have to purchase another tickets with American Airlines for the same date 6/18 and arrive in Ontario with the same price $350/person. I would never fly with this airline, I would give Score 0 if any.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCancun to Ontario
Date FlownJune 2021
Value For Money 12345
no
1/10

"their attitudes are awful"

(United States)

Trip Verified | Absolutely the worst airline ever. Customer service does not know anything. Took our money for a bag that was overweight 2 lbs & didn't mention we couldn't board anymore. When we asked for a refund the thing behind the counter said she couldn't issue one and that the money belonged to the airport now. Apart from all of this their attitudes are awful. Just their face expressions make you feel unwanted. No person should be treated this way.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuadalajara to Tijuana
Date FlownJune 2021
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid at all costs"

(United States)

Not Verified | 100% would not recommend. Avoid at all costs. If I could give 0 stars i would. Check in is a complete cluster. We were in the check in line for 2 hours and missed our flight. I can not understand how it can take that long to check people in. There is now way to check in on line. Huge mistake using this airline. We booked this through funjet as a charter flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCancun to Kansas city
Date FlownMay 2021
Ground Service 12345
Value For Money 12345
no
1/10

"worst customer service of any airline"

(United States)

Trip Verified | This was my first time flying Volaris and I never will again. First our flight was late. And then customs in Mexico City did not help along with security there either. We missed our flight. When we got to the Volaris ticket counter, there were 50+ people there with us for the same reason. Like how do you let a plane takeoff when this many people are missing but, whatever. I stood there for 3 hours with no help. Every time I tried I was told to wait. So I bought a one way with VivaAerobus (everything was smooth with them) I contacted Volaris later and they told me “We have no measures to compensate you.” Absolutely the worst customer service of any airline. I do not recommend flying Volaris and save yourself a future headache
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Antonio to Cancun via Mexico City
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"has to be the worst airline"

(United States)

Not Verified | This company has to be the worst airline. I just wish I would have checked their rating before I made my reservations. I will give them a 1. Their website is horrible, you can never make a payment. The service is terrible and the price of the cheap ticket is made up on extra fees (like $80 for sitting 5 family members together). Also their are no changes or cancellations possible after 24 hours even though the flight is not for 2 months later. I understand cancellation fees BUT NOT the inability to do anything about it at all.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePuerto Vallarta to Guadalajara
Date FlownMay 2021
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"They have the worst customer service"

(United States)

Not Verified | Never got to fly Volaris due to the COVID 19 Pandemic. The airline cancelled all flights to my destination and offered me a voucher. When trying to redeem the voucher they replied saying that it was expired. They have the worst customer service, trying to reach them and explain the situation the waiting time for them to pick up the phone would take at least 45 minutes just to hang up on me. I asked to talk to the supervisor or someone higher on line and basically said there was nothing they could do because I agreed to terms and conditions. If you do not want to waste your money don't do any reservation with the rats.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to San Salvador
Date FlownJune 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no