Volaris

✅ Trip Verified | This airline is cheap, but that is the last thing good you can say about it. I fly with them frequently, but will not again. My wife and I were to fly from TJ to Loreto, only because there are not may airlines that do. Our anniversary trip. The night before, our teenage son who was to stay home, had a brain injury and needed 48 hour supervision. Not life threatening or anything, but we could not go on our anniversary as to watch him. Called Volaris, and of course they said we "can't" do anything. I used to book 30-40 flights a year with them for business and travel. I spent 2 hours on the phone with them only to hear that the people on the line have no power to do anything. So a complete waste of time for us and them. I cannot believe this business will be around for long. I don't care how cheap they are. What a joke.

Not Verified | I made a mistake of booking a package with Expedia that include Volaris. After we booked, I finally went and read up on Volaris. I instantly regret booking the trip. Our flight from Houston to Cancun was smooth. So i though okay maybe the review is not that accurate. Boy, did thing change when we fly back. Our flight was at 11:00s from Cancun to Mexico city, then we have an connected flight from there back to Houston. We got to the airport around 9am. Then they announce their flight will be delay. then more announce of more delay. We ask them, with the delay can we still make our connected flight. They like Oh, you are flying to Houston? We were like yes we are. The rep, said come with me! We were like what is going on. She then said you will miss your connected flight (in my mind, so you know about us missing out flight but never call for us?). She offer us to rebook our flight, we will yes please. After 30 minutes or so she told us, she can get us back to Houston, but we have to stay in Mexico City over night at the airport. We were like no way we are staying at the airport overnight with Covid. We then search ourself and found Sun Airline have a flight to Houston. We ask the rep, can they book it for us. She said No. We then ask if we book it ourselves, will they Refund it for us. She said she have to ask her "Boss". After a few minutes waiting, we will directed to another stand where we meet her boss. She ask us to wait while she were doing something. Another 30 minutes pass by, we ask what is going on. Boss said just give her some more time. Another 15 minutes went by, still nothing. By now, we were like we need to book our flight with Sun before it sold out. We ask the boss later, can we just book the flight with Sun Country ourselves and they can refund us later. She said yes. She took down our itinerary and said it will be take up to 20 business day for them to refund. . Well it been a month, and never give us the refund. We lost so much that we will never fly with Volaris again.

Not Verified | Worst Experience Ever with an Airline. I booked a round trip flight and later (within 24 hours) realized I needed to change the time of my return flight or sit in the terminal for 10 hours. They charged me $150 to make the change even thought their stated policy, as with most airlines is "no fee for changes with 24 hours." The flight is 4 weeks away and its peak season for Cabo so their is not a chance in hell they would not sell that seat and besides, they should honor their policy. This is just the start of my nightmare. Then I try to contact them to discuss the issue. You can only talk to them via facebook messenger or WHATSAPP. I asked twice for a customer service number but the chat agent never acknowledged. I even threatened to file a claim and they still did not care. Total joke, they hide behind technology. Wish I had read the other reviews before I decided to fly with them. Avoid them at all costs.

✅ Trip Verified | Thank you very much for the worst travel experience ever. While all airlines do care of health and safety regulations, they are obviously not interested. Volaris is the only air company which doesn’t care who is on board. In terms of the pandemic they demonstrate total ignorance to passengers’ health and safety. Absolutely unacceptable service. Never again.

Not Verified | Worst flight ever! I was flying with my child who is 13 on July 31 2021. My nightmare started when I arrived to Guadalajara airport to begin with a 40 min line just to get your luggage check in. But before arriving I had tried doing my child's boarding pass online and I got an error message to call Volaris directly. So I called while on my way to the airport and was told they couldn't help me on the phone and to go to the main airport. Once I arrived to the Airport, after a 40 min wait I finally got to the check in baggage and was told my son couldn't fly due to Volaris over selling tickets to 6 people. My son was put on a waiting list which he was number 4 on the list. We had to wait for someone to cancel in order for my son to be able to fly with me. I bought his ticket 2 weeks before and I was never told that it was an oversold ticket. I will never fly with Volaris again. Thankfully someone didn't show up and my son was able to return home with me to L.A.

Not Verified | My family was supposed to return home to Chicago on 7/25, however, 3 out of 4 of us tested positive on 7/24. We were tested onsite at the Morelia airport. We were told by the airport testing site to wait for 5 days to reschedule the flight and contact the airline. I could not speak to anyone at Volaris and was only redirected to chat via Whatsapp. I was able to get a response from someone a couple of days later offering credit for the return flight. In total I submitted two tickets and received emails from 3 different people and was eventually given credit for the return flight. I was not able to use a credit for my daughter as they mistakenly issued 2 credits under my son and none under for my daughter. No where was I told a minimum # of days I had to wait to reschedule our flight. Nor anywhere on the Volaris website does it state I had to wait a minimum # of days to fly. After purchasing new tickets to fly out for over $1500.00 USD and visiting a physician (as requested by the Volaris email agents), we were denied a flight home when we attempted to check in at the Morelia airport on 7/29. I asked to speak to a supervisor to explain our situation. I waited over 45 mins for a supervisor as he was busy elsewhere. The original clerk told me we were supposed to wait 10 days before travel. The supervisor told me I should have waited 14 days and referred me to the CDC website for instructions on flying after testing positive, which I disagree with. I believe the airline should instruct their customers. Another clerk came over and was on allegedly on the phone with someone else (she never introduced herself or told me her capacity, she literally butted in the conversation) and told me I was to wait 90 days to fly after testing positive. She clearly misinterpreted the Volaris website entirely. I will not be flying with them again!

✅ Trip Verified | On what was supposed to be my return flight (Y4906 @1830) from Guadalajara Jalisco on 7/26 my husband and I realized what a horrible mistake we made in choosing your airline for our vacation! The customer service was the worst I've ever experienced in my life. Your client services and boarding agents where just plain rude and the most condescending people I've encountered. After we checked in presented our passports, had them scanned, and obtained boarding passes we where asked if we would check in my husband's 1 carry on suit case for free since there was alot of baggage on board. We didn't have any reason not to so we kindly agreed and proceeded to the security check point where we where asked for our passports and boarding passes. We quickly realized that my husband put his passport in the carry on we checked in, and we asked if we should go try to retrieve it as we had 2.5 hours before our flight time and we had just checked in. The security check point officer assured us my husband could board with his boarding pass and any identification (he had a California ID and Us Resident ID card) we where told that would be fine. We waited till they called our group to board at the gate and that's when 4 different volaris boarding agents where rude and unwilling to listen to what happened or try to accommodate us. We told them the passport was scanned when we got the boarding passes and then put away in the carry on which was documented with the paid luggage. They said we'd have to go to customer service and reschedule our flight because no one could board without a passport in hand (my husband even had a picture of his passport on his cell phone they didn't care to even look at it) . We pleaded for someone to request our luggage since we still had 1 hour before take off but they told us luggage couldn't come back to the airport until after the plane took off. We asked for a supervisor and the rude lady checking document's to board said she was the supervisor of that flight and there was no one above her. We ended up having to reschedule our flight, pay $240.00 USD for that, have new covid test done which ran us $100USD more, find a place to stay for the next 2 days because they didn't have any flight for 2 more days and my husband missed 2 days of work. In the end it was a very stressful and expensive experience leaving us with no desire to ever fly with your airline or any other Mexican airline ever! It's upsetting that your company allows this type of behavior from your employees we are your customers after all and who keep your company afloat. There where many people turned away that evening for all sorts of reasons at the boarding point. I just don't understand how one gets to the gate only to be rudely turned away.

✅ Trip Verified | I can only strongly confirm the negative reviews here. Flying with Volaris has been a time consuming, costly, exasperating experience - easily my worst in this otherwise wonderful country.

✅ Trip Verified | The airline delayed the flight by about an hour before attempting to take off. Once on the runway, they doubled back to the gate because of an issue with an injector that was going to be replaced. After an hour they told us we were going to be boarded to another plane but it took them over two additional hours to get this plane. They sent an email apologizing for a 1hr 57 min delay which was actually 4 hour delay and they offered a voucher of $100 pesos for the next flight. My seat was double booked so I had to make sure I was not taken off the plane since I had already missed the prior day flight because of so many delays of getting the COVID test which they referred on their website which took over 2 1/2 hours to complete and an additional 45 minutes for them to give your the results. There were other individuals that were also double booked and was the reason for the initial hour of delays since they could not provide their list of people that had boarded. Horrible service, only thinking of the all mighty dollar and I hope the FAA or someone gets involved in consumer protection since they are literally ripping people off.

✅ Trip Verified | This is the worst airline I have ever have had to encounter! Definitely do not recommend. In Mexico we were trying to check in to our flight through our phones and it was not letting me and my family of 6 to do so. After many tries it finally let my older brother check in. My older brother got his boarding pass and paid for his checked bag which cost him around $55. Once we arrived to the airport we explained our situation of not being allowed to check in through our phones to the front desk people of Volaris. They made up some lame excuse saying that it had to do with a credit card having money on hold. It quickly got resolved. Next they said it costs $70 each for a checked bag since we waited to pay at the airport. We explained again about not having access to check in through our phones and they did not care. I asked if we can take carry on bags up on the plane with us and they said “yes with an extra cost.” I asked if it will be cheaper than the checked bag cost and they said “yes.” So we paid $70 for each checked bag and paid for 2 carry ons. I look at my credit card to see that they charged my card and it said $149 for 2 carry ons. In total we paid about $400 for 2 carry ons and 3 checked bags. Once we got on the flight we realized how poor quality it was. The flight attendants looked disorganized and you have to pay for everything on the plane. I was so over it, at that point I just wanted to go home.