Volaris

Not Verified | Last 3 flights in the past 2 years have been all delayed arriving and departing. Always poor excuses. The first time they sent a voucher, but surprise it was already expired when they sent it. Ridiculous. Sitting here waiting for my domestic flight and arrived 2 hours early to find out about another delay. I asked if I could be put on the early flight arriving to my destination that is not delayed and hadn't started boarding and they did nothing to help. Regardless of telling them and showing them the email about my arriving flight being delayed 4.5 hours. They didn't even attempt to help give me one seat on a flight that was not full. This is the last time I fly Volaris.

Not Verified | Premium seat scam. Aside from the front row and exit rows, you will not get the advertised extra space. Literally the same thing as regular seating. Do not waste your money, better yet, fly with another airline. Customer service is non-existing at the airports and over the phone.

✅ Trip Verified | Flights delayed by 3 hours. Ridiculous queues to get information at airport. Aviation crew don’t even greet when you board. Had 2 connecting flights which were filthy, horrible hygiene wise. Especially during COVID you’d think they would take extra precautions. They don’t offer any drinks or food during flight, not even water.

✅ Trip Verified | Why are Volaris employees so rude? They lack basic respect for their customers! This lady returning from cabin with a wheelchair had an argument with a customer waiting in line to seat and called him dumb as she walked away! And let me say that this customer never said a bad word to this lady! It’s fair to said that the ladies in the cabin (flight attendants) were very nice and respectful!

✅ Trip Verified | Volaris and their customer service is trash. I will never travel with then again. I'd rather pay the extra 200 per ticket then have to deal with their horrible customer service ever again.

Not Verified | The worst experience, I traveled from CDMX on Monday and the flight was delayed 3 hours, then, on Wednesday I was lined up to check in an extra luggage for 2 hours. When I made it to weigh the suitcase they told me I was unable to do it because the flight was boarding since 3 minutes ago. So I lost the flight. There were 6 windows to check in and only 3 people actually doing it, its the worst service I have experienced at the airport.

✅ Trip Verified | This was the worst airline experience I ever had. Very bad customer service on land and inside aircraft. They charge for everything. Including water which is free in other airlines. Charge to much for luggage compare to other airlines. You end up paying more than other airlines even if you got your flight at a low price. Flight attendants ignore you if you need assistance. I will not travel with this airline again. I do not recommend it to anyone.

Not Verified | The airline canceled our flight from MEX to Sacramento International Airport and blamed it on SMF being closed due to dense fog. We found out later on that SMF was never closed. The unethical behavior occurred at MEX afterwards when we were told that the next available flight isn't till the next day in the afternoon and the fact that they will not be providing any sort of assistance with hotel and food expenses during the delay of almost 24 hours. It gets worse, once we received our new flight I asked one of the employees to help my wife and I find a hotel to stay at as we are not familiar with Mexico and don't speak the language (we were at MEX because we had a connecting flight to SMF) and the lady refused to help us. All she said is "you have a phone right? and you have google right? so figure it out." This was outrageous because even though we had cell phones and service, we didn't speak the language and didn't feel comfortable stepping out of the airport as were told that it isn't safe especially at 12 midnight. Thankfully we found out from another passenger that the airport has a Hilton Hotel in the airport and we just ended up staying there till the next morning and ate the cost.

✅ Trip Verified | I fly multiple times a year and have flown with dozens of international carriers and this is by far the worst airline. Leaving Guadalajara we missed our flight after standing in the bag drop line for 2.5hrs (we were already checked in), we had to rebook a one way flight, paying again for the luggage, for a taxi and accommodation, dining, etc - costs us an extra $1000USD. The following night we board fairly painlessly, but my luggage does not arrive. Filed an incident report at the airport, the number provided on the form rings out (I've dialed it at least 50x). The number on Volaris "lost luggage" site is defunct. Its been almost 5 days and I'm finally offered $50 credit to be used in 30 days - what a joke! Doesn't even cover the cost of adding checked baggage!

Not Verified | This has been the worst flight I have ever experienced in my life. It is my understanding that passengers should always be treated fairly and most of all be secured seats when flights were booked a week prior to departing date. Unfortunately, our grandma passed away and it was 24 family members including myself who were going from Guadalajara to Mexicali, in which again, our flights had already been booked a week prior. However, the employees up at the front, said we only have 5 seats left. How does this overbooking even take place during COVID? The service we were given was extremely unprofessional and all of the employees disregarded that we had already booked our flights. We were told to wait until next day for a flight. The service on the plane was also ridiculous. All of the flight attendants rushed us when we asked for food saying “hurry up the plane is about to land”. As a frequent traveler, I know that flight attendants should not be serving food moments before landing. This was insane; we were starving and we had also waited on Thai plane for over an hour. It was supposed to depart at 5:45 am and we left at around 6:30 am. We were not communicated what was going on but this was such a messy situation that caused even more stress on us. We were also given “vouchers” for food since we were forced to stay another day. Per policy, in causes of an overbooking Volaris must accommodate free transportation, food, hotel, etc. in this case, Volaris did not accommodate for us. The vouchers did not cover even half of what the food costs were. We tried to explain this to the supervisor and she insisted they could not make an exception even after them denying us seats to the flight we fully paid for and secured days before. They caused again another inconvenience for us and disregarded the fact that we had 3 kids with us that needed extra care. All of the employees were extremely rude and if it wasn’t for me reading this policy on their website, they would NOT have offered to make these “accommodations” for us as they were ready to get us out of the line so we wouldn’t be in the way of others. This airline has been by far, the worst experience our family members have ever dealt with. They are inconsiderate, rude, unfair and truly miserable with their job. As a Mexican American, I am truly embarrassed that our country has such a terrible airline. If I could rate this a negative 10 I definitely would. Please if you are considering in flying with them, don’t. Pay a little extra and I promise your experience with any other flight will be better.