Volaris

✅ Trip Verified | We arrived 20 minutes before departure time, and they denied us boarding. First and last time we will use Volaris. Had to pay 160 USD to the next flight If you account for hours guaranteed delays and money extorted, they're not a budget airline at all. Crazy stuff. I don't care about delays, uncomfortable seats.

✅ Trip Verified | Flew with Volaris from Oaxaca to LAX on April 19, 2024 (flight# 7848). I bought my ticket from Expedia site. When I went to get my boarding card, the female attendant told me that I have to pay 960.00 Pesos ($ 100.41) for my carry on. She was not that comfortable with her English, and nobody was speaking English in that airport for that matter! I put the charge on my credit card because I didn’t want to miss my flight and couldn’t communicate with lady at the checkin counter. I noticed that other passengers were carrying their carry -on luggage (the same size as mine) to the airplane and didn’t pay any fee. Furthermore, since it was an international flight, I could have checked in my carry- on at no charge which is customary with international flights. I was treated unfairly and that left a bad taste in my mouth about this airline. I expected them to refund my money in US Dollars after reviewing my email and supporting attachments. Not refunding me for such an unfair treatment has forced me to leave this negative comments about this airline.

Not Verified | Volaris emailed us twice over the past 10 months to say that our flight was cancelled and we need to rebook, but after complaining, the flight wasn’t cancelled and we had our original seats. Twice, months apart. Day of service no plane arrived to take folks home and the ticket and gate agents literally ran away and hid in the back rooms rather than face many hundreds of customers they didn’t care about helping. Refunds never granted. No live customer service just chatbots that instantly fail. Rumor is now Mexican government is going to shut them down. They deserve it.

✅ Trip Verified | I highly recommend not using the services of this company, since its systems are designed in such a way that you can easily lose money irrevocably. In my case, I lost 470 USD on purchasing a return ticket. In the interface of their system, I chose a tariff with the Full Refund feature, and when a couple of days later I applied for a refund, they told me that this was impossible because some rules had been violated. In the correspondence, I found out that the money can only be returned within 24 hours from the date of purchase (there are still a lot of points, but I was not returned the money based on this), but it is impossible to find these restrictions at the time of purchase for a ticket in the system, and there are no footnotes on these restrictions are nowhere to be found, and support does not consider this a problem, which I believe means this is intended. It’s unclear what other pitfalls there are, but I’m sure where there is one there are others. It is better not to have deals with this company at all, but if there are no alternatives, then I recommend that before performing any operations you contact their support service and find out if there are any restrictions for the operation you are about to perform.

Not Verified | Trying to make a reservation with this airline is frustrating. Tried booking online. I needed to add a checked bag but it would not allow me. I tried through volaris.com and many other booking options. Frustrating I tried calling their customer service line which took forever only to be told "I can't help you".

✅ Trip Verified | Worst experience ever! We arrived Los Angeles international airport 3 hours earlier for a Volaris flight and finally missed it, because Volaris counter people claimed that THEY DONT SPEAK ENGLISH and directed us to different lines which didn’t move at all! We were placed on the next days flight and lost $900 cost of rental, hotel, and activities we had booked. Be aware that they charge $200 for check in luggage and $80 for a piece of carry-on. And we were charged twice for the same piece of luggage. When we called their customer service number they said they couldn’t refund! This company totally ruined our family trip!

✅ Trip Verified | No one notified me that my flight was canceled today December 27, 2023 T 6:21 AM. I got at the airport at 4:45 AM, and my flight was canceled and moved to 5:21 PM instead 6:21 AM. I was not able to re-schedule, awful and disgusting. I checked myself and I asked the employee why my flight was canceled and he mentioned (because weather conditions) and I asked him where ? San Salvador and Costa rica is around 80F degrees and he did not change his statement. I have small luggage and did not fit the measures and mentioned need to go under the airplane, and will cost me $100 absolutely awful. When I paid I provided a gift card American express credit card, the employee try over 10 minutes to put through the card in the system and he was not able to do it, I gave him my personal American express and went through. Being on seat B2, and for my cancelation with out noticed I was expecting some sympathy, but all the employees were cold stone, and not friendly people.

Not Verified | They are terrible! They are a scam. I booked my flight from Tijuana to Los Mochis a few months in advance. I traveled from Wisconsin all the way to San Diego to use the CBX to fly through Tijuana as it was the cheapest route for me. I make it to Tijuana to find out that I was put on standby because they overbooked the flight. The people at the desk were so rude and could care less to help me. They couldnt put me on the next available flight. Not only did I miss my nieces Quinceañera and now Christmas is ruined, but I am stranded in San Diego because I could not afford a flight back to Wisconsin. To make things worse they wont refund me my flight when the people at the airport guaranteed me a refund but of course they were going to give me a number to call instead of working with me in person! So now they are making up any excuse as to not give me my money back. The airline told me , “well the flight operated as scheduled” so we wont give you a refund. Don't waste your time on this useless airline. They just want your money.

✅ Trip Verified | Volaris is starting to grow on me. It is quickly becoming my favourite Mexican airline. The no-fuss booking procedure and easy-to-understand (and reasonably priced) baggage options are just some of the perks this airline offers. They are just a good all-around no fuss - no frills good airline.

Not Verified | My wife and I have a reservation to fly from LAX to Morelia in December for Christmas. My wife has to fly to Europe unexpectedly, so I need to change her reservation. Volaris refused to change or cancel the reservation, even though the flight is weeks away. Will never fly with Volaris again and just canceled our Volaris credit card.