Volaris

Not Verified | My wife and I have a reservation to fly from LAX to Morelia in December for Christmas. My wife has to fly to Europe unexpectedly, so I need to change her reservation. Volaris refused to change or cancel the reservation, even though the flight is weeks away. Will never fly with Volaris again and just canceled our Volaris credit card.

Not Verified | Worst service ever. The company lets us know that they won’t bring the luggage to our destination, I traveled for 4 days and they did not bring my luggage in my flight. When arriving they were not friendly at all and didn’t show any care for our loss and didn’t compensate in any way.

Not Verified | Poorly run airline. Got bumped from our 1am flight despite checking in 2 hours prior. We were told the plane had been switched for a smaller craft. Alternatives were from airports 2-5 hours away and arrived a day and a half later than intended. Will never book again and would actively advocate against this poorly run airline. Friendly customer rep though.

✅ Trip Verified | Never fly this horrendous airline. They will change the day of your flight even if you reserved a different day and show you no compassion when you need to get somewhere on a certain day. I’ve never received an issue or service like this. They even have my original flight for today and still won’t give it to me! Will never fly with them again.

✅ Trip Verified | Terrible customer service. I missed my flight and they didn’t announce my name. Instead when I addressed this with the counter, the supervisor on duty made fun of me instead and started talking about me in Spanish with his co workers. They didn’t offer any compassion. Instead of being kind, they were extremely rude and made everything for the next 4 hours a nightmare in reclaiming my baggage.

✅ Trip Verified | During Hurricane Norma, Volaris contacted us via email requesting us to volunteer our seats and offered us a later flight at no charge. Since our other family members flights were canceled and we wanted to continue traveling together and we just experienced a Hurricane, we accepted their offer and selected the same return flights as our family members. We contacted Volaris customer service via telephone 3 times to confirm the information given was accurate. We were told to go to the airport, show the email where we accepted their offer and they would print us new boarding passes at no cost. We were also told it should only take a few minutes and no need to take our luggage. our seats have already been offered to standbys. It took over an hour. We paid an Uber a $100 to take us there and wait for us. Once we got there Volaris rescinded their offer and we had to pay for new flights and were recharged baggage fees. Nothing they told us was true. They sold our seats and we had to pay for new flights. Terrible customer service in person and over the phone.

Not Verified | Hurricane Norma was active while I was there but not yet had arrived to where I was located. This airline called me so that I can sell my ticket out. I said no, why? Well this company had the nerve to cancel my ticket, without my saying. Then I tried using my paid ticket, they told me I had to purchase one. I have mine. So I had to buy me my way out again. I never saw a refund. Do not fly Volaris! Plus cancellations were crazy. Too many going on. I lost my paid flight, ridiculous. Will not recommend them.

Not Verified | While waiting in LA to board my flight to Guadalajara the staff called my name to come up. I went to see them and they rudely ignored me. Finally, after some time, one of the staff told me I had to pay a $40usd visa fee. First off, I am from Canada and we are exempt from tourist visa fees, secondly, I had a resident visa in my passport for which I was traveling to Guadalajara to get my resident card. I showed her my visa and she kept saying I need a card and it's not valid. None of this made any sense. Eventually she called her supervisor after making a scene and admitted she was wrong. The whole thing was suspicious as if she was just trying to squeeze $40 out of me like a dumb tourist. How many people has she scammed before? Or was she just completely incompetent. Either way I will never fly with this trash excuse for an airline again.

Not Verified | First, we were not able to check in online. We arrived at the airport three hours prior to boarding time. However, check-in took an hour and a half. There were just a few staff working at the counter. Upon check-in, we were told that there was a problem with our checkin and they have to change our flight flying to El Salvador and then back to LA. There was no explanation whatsoever. I think it is due to the fact we could not check in online and they gave our seats to other passengers and we had to take another flight. We had wasted six hours at the terminal and at LA we had to spend another $30 for Uber because we missed the airplane shuttle.

✅ Trip Verified | The worst airline you can ever take. Don’t even think about purchasing a ticket with them. It is trouble from the very beginning to the end. Can’t make check in, everything costs extra, customer support is non existent.