Volaris

Not Verified | First, we were not able to check in online. We arrived at the airport three hours prior to boarding time. However, check-in took an hour and a half. There were just a few staff working at the counter. Upon check-in, we were told that there was a problem with our checkin and they have to change our flight flying to El Salvador and then back to LA. There was no explanation whatsoever. I think it is due to the fact we could not check in online and they gave our seats to other passengers and we had to take another flight. We had wasted six hours at the terminal and at LA we had to spend another $30 for Uber because we missed the airplane shuttle.

✅ Trip Verified | The worst airline you can ever take. Don’t even think about purchasing a ticket with them. It is trouble from the very beginning to the end. Can’t make check in, everything costs extra, customer support is non existent.

✅ Trip Verified | First of all, this was third time Volaris damaged my surfboard. When I made a claim with pictures, they issued me a voucher of $2,000 pesos (mexican pesos). I had to use this credit voucher within 12months, I decided to purchase round trip tickets for sep 2023. When I tried to apply the voucher number, it showed only $1,000 pesos available. I called the customer service but they didn't see $2,000 pesos even thou I have email from volaris stating that I was receiving $2,000 pesos for the damage they caused. I decided to use 1,000 pesos which was all the available credit amount (don't know what happened to $2,000 they originally stated) to purchase the tickets. Then I emailed volaris but they don't seem to understand or they just don't want to admit that they ripped me off for $1,000 pesos I haven't used. Then I attached pictures of my new tickets with cost and screen shot of email regards to $2,000 pesos credit voucher originally they issued. I haven't heard from them since. Volaris doesn't take care of passenger luggage and they reduced the amount of credit they issued. I am very disappointed and I would like to warn people not to fly with them, if you have any other choices.

Not Verified | Employees are rude. Could not check in online, tried about 5 times so I figured I would get my boarding pass at the gate since I wasn't checking a bag anyway. My flight into Los Angeles was delayed and I got to the gate right when they started to board. I explained to the agent what happened and asked her to print a boarding pass. She told me the flight was closed and she wouldn't do it, said I had to go to ticket counter on the other side of the airport to get boarding pass, I would not have made it back in time. I had a seat and a reservation. So I asked could I get a later flight maybe for the next day. Without looking at the computer she told me no! Said nothing was available until 3 more days! Without looking at the computer! So I was stranded at LAX at midnight! Had to call a family member to come and pick me up. Not a good thing for a 75 year old woman. So now I'm out $684 dollars! Because they won't give me a refund. I don't care how cheap they are, I will never fly Volaris! Would I recommend this airline? No!

Not Verified | This is the worst airline ever, they don't care about customers, the employees are ignorant, they don't even know how to organize a line. They do not listen that all. I will never buy a ticket again with them. Prefer pay more but with better service.

Not Verified | Don't buy the business combo or flexibility or any of the options that allow you to change flight dates. They will make you call in to change the flight, and charge you the "difference" between an old ticket and a new ticket. this is more than the cost of a new ticket! Customer service is basically like talking to a frustrating robot who have pre-scripted lines and are unable to deviate from the scripts. Its like talking to AI that doesn't really understand you and gives answers that don't inform you of the policies nor help solve a solution. You might save a couple bucks on the fare, but you will more than pay for it in time on the phone, customer service, delays and frustration.

✅ Trip Verified | Flight was delayed by weather and they changed gate departure at last minute, I understand this can happen so no biggie. The staff and flight was fine till the end. The plane had stopped at gate, engine off, passenger in rows ahead started to get up, so I did, same as I have done on hundreds of flights. So imagine my shock when she runs down to me and slams luggage compartment shut in my face, no explanation and walks back up. I stayed standing in shock, the passengers around me are shocked and murmur privileged first. So I can say that first flight will be my last, Buy tickets on this airline only if you want to be treated with disrespect. I had just been on 2 Aero Mexico flights that were superior and the staff excellent!

✅ Trip Verified | Volaris left one of my bags in the wrong cart and my luggage never made it from Guadalajara to Tijuana. When addressing the issue with the attendant said he would call a supervisor. After waiting for over 3hrs without being able to sit, eat, or drink anything they said a gal who stood and watched me wait was the supervisor. She said she already gave me my resolution and basically said my luggage was in another plane. They refused to ship it to my address and they said I had to return for it if I didn’t want to wait. I also explained that I had my car at CBX and this inconvenience is not only costing me time but also money. They offered me a $,1000 pesos voucher which is like $50 US dollars. They did not want to fix my parking fees although CBX is stationed inside the airport. I did not take the voucher as I never plan to travel through CBX or Volaris. The airport representatives also treated the situation as a joke and continued to refer me to the airline. No one took responsibility for this terrible inconvenience. Their staff were sarcastic, rude, and lacked empathy for my inconvenience. Lost luggage cost me a total of a 5 hour wait, humiliation, hunger, parking fees, and no money one here to hold someone responsible.

Not Verified | VOLARIS is a nightmare! Customer service is a joke! If you decide to fly with VOLARIS be prepared to be stranded and not be notified of any changes of any any kind . Volaris is the worst airline. To top it off when you manage to get a hold of a real person all they do is give you the run around and after they hang up on you !

Not Verified | This airline has the worst customer service. They are not well trained to provide information, the airline work ethic is just the worst because they don't care about their customers. Flights get cancelled all the time and they do not inform the clients forcing us to stay at the airport countless hours. They don't provide hotel vouchers for families with small children. Their policies are money oriented where clients don't get reimbursed or credited for cancellations due to weather conditions. I don't understand why are they allowed to operate in the United States. DO NOT use this airline. It's a nightmare!