| Here we have a perfect example of a company and a customer service that is failing at their mission statement. I received an email from Volaris letting me know my flight was being scheduled on a different day. Well, my first thought was; what makes the company decide my flights (after I have paid for specific ones) and what makes them think I can continue to travel with all my additional reservations being cancelled due to this epidemic? So of course, I look online and I can't find any easily accessible information to help me understand what's going on. I then turn to calling the company’s customer service to get to the bottom of this. My first interaction with a member at Volaris dropped the call as soon as I was put on hold. No biggie, I call back and go through the mundane steps to reach another human. I reach another member who again, puts me on hold and once again, my call gets dropped. Ok, I can call again as my plans are wide open, but this happened again and again for over an hour. Once I did get through and the agent spent some time trying to explain to me that I wasn’t getting my money back and wouldn’t even receive half of what I paid with airline coupons, I was pretty much done with this company. He gave me a confusing explanation that he couldn’t articulate to the level of my understanding in which case, I asked to speak to a manager. He was unwilling to connect me and told me "there's no manager who can help you as this is the rule and has already been decided". I asked again for a manager and he once again declined my request. This is my first ever review and I would never spend time doing something like this if it wasn't for the fact that I want to help you, give you the information for you to decide what business you want to help support. In times like these, its about keeping the industry moving forward in a productive way and this company does not care about you or your plans, or where you are heading/coming back from.