Volaris

✅ Trip Verified | Twice in one trip they boarded us knowing there was a maintenance issue. Then deplaned and delayed us for hours. They lied about resolutions and refused to give concrete answers when asked direct questions about an updated departure. Employee behavior is unprofessional across the board. We drove from Texas to Monterrey to fly out enticed by the savings but have been robbed over a day of our vacation. We will be spending the extra money to fly a more expensive carrier direct next time. Their behavior is appalling. But it’s okay. We got $6 for a snack while we waited for our next flights.

Not Verified | My flight from Tijuana to Cabo was delayed 4.5 hrs. Minimal notification from airlines and only compensation was a $40 voucher to be used on another flight within 1 month. They offered a dry ham sandwich which was stale and not appetizing. It was thrown away no other meal compensation given. The flight from Cabo to Tijuana was also delayed this time 5.5 hours. No communication from airlines. This is unacceptable for an airline. I will never use this airline again and urge all my friends to do the same. It appears that delays are very common as other Volaris fights were delayed same day. The airline staff did not seem apologetic to these significant and very disruptive delays.

✅ Trip Verified | Horrible flight. I got a cancelled flight during Thanksgiving. Okay, that’s fine, I didn’t get compensated but I can handle it. Then, in February, my flight got delayed by 5 hours late at night. 10pm flight turns to a 2.30am flight. How do they repay us? Giving us a $150 pesos ($7 USD) to Wings, a very overpriced food place. Food is like 2/10 and they charge us ridiculous overpriced food. It took them one hour to even get our order, 30 minutes to give us the food, and another hour to get the check. Actually, we were tired of waiting and when we were about to walk out is when they wanted to suddenly serve us. We have to pay an extra $188 pesos because the food is way more than the $150 voucher. After that horrible restaurant experience, we are still waiting for our flight. Avoid at all cost.

Not Verified | Avoid at all Costs. You deserve to be treated with a minimal level of respect and consideration even on a discount airline. You will not find that on Volaris. Volaris cancelled my confirmed ticket, in error, back in June 2022. It is now mid February and my money has still not been refunded. No one is willing to assume responsibility - that includes assuming responsibility to help a passenger resolve a problem. Also, unless you speak fluent Spanish, you receive even less cooperation from Volaris.

Not Verified | This airline is terrible. They gave us issues on the way to Cancun and on the way back when it came to paying for luggage. They wouldn’t accept 5 of our credit cards. And when we called our credit card company they said everything is fine. Our credit cards worked everywhere else. Then they refused to help us and told us we can only pay with cash but we didn’t have any left. It’s a scam and such a terrible airline. I refuse to ever fly with them.

Not Verified | Worst airline to fly! We got there 3 hours before our plane would take off and when we got there they informed us that we had no tickets because they had sold them to someone else! Volaris will over sell and then its first come first serve basically! This is so unfair they wanted my family and I to stay one more week even though we mentioned we had to go back to work! If I wouldn’t have put my foot down and stood my ground they would have walked all over us just how they did to so many people that day! I flew yesterday January 16 2023. I will never fly with them again and hopefully a lot of people stop as well because they are taking advantage of so many people specially most hispanics that don't know their rights! This is unacceptable!

✅ Trip Verified | Their customer service sucks, employees are so impolite, rude, they charge me $160.00 dollar for luggage. I need it a wheelchair and they refuse to provide it. Plus, if the customer services desk helps us check in, they will charge $15.00 to help. Also, person who work for the airport are asking for tips now. I did a stop in Guadalajara to Mexico City. I got charge $1200 pesos again for luggage. I arrived in Mexico to find out I got a lot of things stolen from inside my luggage. I'm really mad. Please avoid this airline.

✅ Trip Verified | If you like waiting in lines for multiple hours, getting charged extra for seats, luggage, and carryon, having flight delayed or even gate changes with no notice and no communication from anyone please fly Volaris. This will be your best flight ever…

✅ Trip Verified | Do NOT take this airline. They are fraud. They charge you exuberant price for any size luggage. Their service is terrible and their employees are rude. Their aircraft are in bad shape.

✅ Trip Verified | What a horrible experience! Both outbound and returning flights were cancelled with no notice. On the Outbound flight to Oaxaca, we waited in line 90 minutes before we were told the flight had been cancelled, then were bumped to a flight 8 hours later, which meant we got to spend the day at Mexico City airport outside of security with our luggage. Our return flight was even worse! It was cancelled and rescheduled for 2 days later! Of course, we had connecting flights in Mexico City that did not allow us to delay 2 days, so we had to book a OAX-MEX flight with Aeromexico (which was outstanding!). Customer service with Volaris is non-existent, and back in the US they told us they would not give us any type of refund - only a voucher.