| Tijuana to Aguascalientes. Avoid this airline. I thought I got a great deal when I booked a flight with Volaris from TJ to Aguascalientes for $150. I quickly realized it was a mistake. Upon arriving to the airport, 3 hours prior to boarding, I was informed my flight was canceled due to weather. Weather didn’t seem too bad, but okay, now what? They rescheduled everyone for another flight that departed 9 hours later. That flight was subsequently canceled as well. Ironically, other airlines were still flying out to my desired destination and I realized only Volaris was grounding their flights. Volaris had all their customers sleeping at the airport like transients for two days while they schedule and canceled flight after flight. Meanwhile Aeromexico customers walked past and boarded their planes destined for my desired destination (Aguascalientes). I spoke with customer service both on the phone and at the airport. Since they couldn’t provide the service I paid for (a flight to Aguascalientes) I requested a refund so I can book a flight with a different company. It was at this time I was informed by the supervisor that all their employees have a strict order not to refund any money back to their customers. They tried to give me another flight to a different destination. WTF, No! I don’t want another flight! I simply want the flight I paid for and if you can’t deliver the product I agreed to pay for, then why wouldn’t you just give me my money back? I got tired and frustrated of dealing with them. I lost the money I paid. I immediately walked over to an Aeromexico sales rep booth, I paid for another flight which got me where I needed to be three hours later with no problems. I received an email the following day with a $21 voucher to use as credit for my next flight with Volaris. Yeah, no thanks.