VLM Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 46 reviews
5/10
No Skytrax Rating
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3/10

VLM Airlines customer review

(United Kingdom)

LCY to Antwerp again. This time my booking had been transferred to Air France system and my eticket details had been incorrectly coded as a paper ticket. Unable to check in online so joined another long queue. Had to go to ticket desk where agent blanked me took a phone call and then started talking in French. The convenience of the flight is good but the staff are buffoons who really need urgent retraining.
Seat TypeBusiness Class
Value For Money 12345
yes
3/10

VLM Airlines customer review

LCY-Antwerp. Disappointing experience. Long queue at baggage drop due to only one attendant being present. A second eventually appeared but was inadequately prepared - did not have the key to work the baggage belt. Stood there for 5 mins totally ignored whilst the attendant made a barrage of calls to remedy the situation without even a 'sorry to keep you waiting'. Flight OK but I find the Fokker 50s poor and noisy in comparison to the 146s. Overall the same level of mediocrity and couldn't give a stuff attitude that affects so many airlines these days. I would suggest some of their staff need to be sent for re-training.
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4/10

VLM Airlines customer review

LCY-AMS-LCY Economy. Great flight on 146/RJ85. Seats a bit tight widthwise but made up for by excellent crew and good food/drink. This on a 45 min flight. Spoilt by disorganisation of KLM - we had flexible tickets and wanted to change our return flights. Were told by KLM staff at the machines "no you can't". Then sent to "check-in assist" where it was clear our flight would be long gone before we got to the front of the queue. Eventually went to ticket counter and asked for refund and a new ticket for our new flight which sorted things out. Then back to bag drop - which took as long as manual check in would; they also must have special selection of staff who can say "have a nice flight" in the most insincere way possible.
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4/10

VLM Airlines customer review

LCY-AMS-LCY on codeshare with KLM / CityJet on RJ85s. Both flights on time. Outbound flight nearly empty return flight full. On both flights a drink and a (good) sandwich were offered (although as the outbound flight was mid morning breakfast may have been more appropriate!). Cabin crew attentive on both flights though they were rushed to serve all passengers on the return flight given the heavy loading.
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5/10

VLM Airlines customer review

ANR-LCY-ANR friendly check-in staff and friendly flight attendants on both flights. Good sandwich free drink including a small belgian chocolate before the landing is a nice touch for such a short flight. Good seat pitch.
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5/10

VLM Airlines customer review

MAN-LCY. Very empty flight. Very friendly crew punctual and great views of the city on the eastern approach into city airport. Arrived early fast baggage delivery.
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5/10

VLM Airlines customer review

MAN-LCY. Arrived at MAN about 1hr 45mins before departure and had to wait about 20 mins for check- in to open. I tried to use the self-service machine but couldn't get it to accept my eTicket number. Once check-in had opened a friendly agent spotted that I was only carrying hand baggage and pulled me out of the queue and successfully got me checked in using the s/s machine. Gate (03C) was announced about half an hour before boarding. Gate area is on ground floor directly opening onto the apron and was very poorly heated! Boarding was by bus to the aircraft at a stand. The plane a Fokker 50 was very cold on boarding but soon warmed up once the engines were started. Internally it looked a little tired but who cares on such a short trip? Seat pitch in row 8 was excellent. Inflight magazine said 32 inches but it felt more than that. Cabin crew did an excellent job of serving lunch (cheese or ham rolls) drinks and a chocolate to the quite full flight in the short time available (they also handed out boiled sweets before pushback). The flight continues from LCY to LUX and continuing passengers don't have to disembark - virtually everyone who boarded at MAN disembarked at LCY though. All in all a very pleasant experience. I usually only ever fly between Manchester and London at times like Christmas when there's no/poor train service but the convenient location of LCY for me (living in Kent) means that I would consider this route again - especially if I can't get a cheap advance ticket on the train in which case VLM's fares are often a quite reasonable alternative.
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5/10

VLM Airlines customer review

Frequent traveller AMS-LCY-AMS. Outstanding ground boarding (no buses) and onboard service. Very nice seats and catering more extensive than on other European carriers on a 40min flight. Cabin crew friendly and attentive. No baggage problems and biggest delay so far is 40min. I hope now that AF- KL bought VLM they dont change anything at VLM!
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5/10

VLM Airlines customer review

LCY-MAN. Excellent service on this short-haul domestic flight. Flight attendants offered omelette sandwiches and rice pudding as well as a choice of hot and cold beverages with the complimentary meal. The ticket was only marginally more expensive than taking the train or a no-frills airline. Despite a very busy Friday evening at London's City Airport and a fully-booked flight we landed in Manchester on schedule.
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5/10

VLM Airlines customer review

This little airline is brilliant. Antwerp to London City. Antwerp is probably the best little airport in the world free parking 10 minute check in simple walk to the plane no fuzz. London City airport is the best airport in London so slightly above mediocre. VLM F50 clean and fitted with great new interior. Staff very friendly and despite short flight two drinks and a sandwich with a smile. Wish this service was available on more routes in Europe
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