VivaAerobús

✅ Trip Verified | Everyone was incredibly nice, but specially one person was over the top her name is krisleys Pontojo I think. My first plane with another airline was two hours late to get to Mexico City so I was barely able to catch my plane but I couldn’t wait for my luggage so I couldn’t check in my luggage with vivaAerobus. When I got to Los Angeles I report my luggage with the other airline but they said that they were only responsible for my luggage to be delivered only until Mexico City and that since I paid $46 for my luggage with vivaAerobus they said I should file a report with them even though wasn’t able to check in my luggage with vivaAerobus. I still haven’t got my luggage but the agent was so incredibly nice that she made me forget all my frustration.

Not Verified | This is the worst airline, they will cancel your flight with zero notice because their flights are not full and then they make an excuse that the airport you are flying to is closed or immigration will be closed when you get there. They will not refund your money under any circumstance and will say the flight was cancelled and it was your fault that you did not board the plane.

Not Verified | After looking at the reviews from viva me and my friends were a little skeptical to ride on Vivaaerobus. However it was the best experience given our situation. Our frontier flight was cancelled so we booked on VivaAerobús very last minute with a layover in Guadalajara. The workers that checked us in, the flight attendants and everyone else were so kind and helpful. They lost a bag but contacted the main person in our group to tell us what was going on, then did everything in their power to find the bag. Once the bag was located we were notified and the workers were so apologetic. With everything that had gone wrong with our trip, VivaAerobús was the only thing that went perfectly smooth.

Not Verified | Realized I needed to cancel my flight 2 days after. I called and waited and they said zero fare policy, no supervisor, call again tomorrow. So I did, they say it's now 48 hours so no refund, also no supervisor, call on the day of flight and get $50 back. So I called again today. Got hung up on by someone in Monterrey. Called again and agent says no supervisor and try again tomorrow. He says there was only one note on my account and I joked it probably says crying lady wants her money back. He says not everything is about money and when I tell you, having to explain that I wouldn't keep calling if I could afford the $200 ticket price loss. Never buy from VivaAerobus. Other airlines offer flexibility or at least some humanity. The 7 or 8 employees I have talked to sound like they know the company is awful. You have choices. Do not choose VivaAerobus. First and last time I ever make this mistake.

✅ Trip Verified | Viva Aerobús canceled our flight one day before traveling. Therefore, they changed everything for us, hotel, car rental, and we ended up paying donle. And of the luggage they charged us double. Viva aerobús nos canceló el vuelo un día antes de viajar. Por lo tanto nos cambió todo, hotel, renta de carro, y terminamos pagando donle. Y Del equipaje nos cobraron doble.

✅ Trip Verified | The flight was scheduled for 8:05pm and about 30 minutes before that time a gate assigned. Not long after I got to the gate a garbled verbal announcement was made. I went to the Viva office who confirmed it had been delayed until 10:30pm. At 9:45 the notice board said the flight time was 11:30pm. I arrived at the gate just before 11pm just as the gate notice board changed to indicate the plane had lifted off- 30 minutes before the time indicated. By the time I found my way to their customer service desk there were still about a dozen very angry customers still in line, having missed connections, forfeited hotels and car rentals. When I got to the desk they put me on a flight the next morning. No apology, no explanation of what happened. All I can say is wow - they leave when they decide to leave. And here I am spending the night in the airport.

✅ Trip Verified | Hands down worst airline I have ever traveled on! I bought my ticket round trip for 500 usd which is a normal price for practically all airlines but seemed the cheapest. After that I paid for baggage (turns out it was only for a carry-on) so I had to pay for my bag at the airport. Not only was it 110 usd for a bag, but terrible service. After that on my trip back, I tried to buy a bag online to which it said I had one already. Turns out I didn’t and guess who paid in total 220 usd for 1 bag. In total I paid 720 usd for a flight from Mexico to NY (normally around 450 usd) Also no food or beverages, no entertainment, nothing on board.

✅ Trip Verified | We usually fly Southwest when flying within the US, but when flying from Cancun to Puerto Vallarta we had to take this local low cost airline. Honestly we had no issues and I would fly it again. The line was very long to check our bags, but we knew it probably would be and arrived 2 hours and 15 minutes before our departure. It took almost an hour to get through the line to check our bags, but we saw that they would announce flights leaving soon and pull passengers out of line to check their bags so they could make their flights. Which was a nice touch because I feel like a lot of airlines in the US wouldn't do that, and if you miss your flight, "tough luck, you should've arrived sooner." The plane was nicer than a lot of Southwest airplanes with plenty of leg room in our row (which was 29). One issue though: I paid for seat assignments when I booked the flight, and for some reason it reassigned our seats prior to check in and split our party of 3 up. Wasn't a huge deal bc I realized it when I went to check us in and was able to pick new seats for us 3 to be together. However, we had seats in the 8th row originally, then it had to be the 29th row. Being a person who doesn't speak a ton of Spanish, which would be necessary to speak to an agent about it, I can see that this may have been an issue if I weren't able to change our seats online to be together.

✅ Trip Verified | I paid for my carryon when I booked my ticket since this airline charge you for everything extra, when I was ready to boarding the woman in counter told me my bag was 5 lbs overweight and I had to pay 20033.00 pesos which is $100.14 American dollars, so I had to pay that ridiculous amount since I had no choice. Please be aware if you don’t overpay in advance even you might not need it you can ended up paying a fortune for few pounds extra. Don’t use this airline if you think is the cheapest one because at the end is the expensive and worst one.

✅ Trip Verified | I purchase my tickets since March for a December flight. Worst decision ever. They canceled my flight with out notification spend more than 24 hours at the airport trying to get back home. No compensation. Worst Airline.