VivaAerobús

✅ Trip Verified | Excellent airline, comfortable and doing the return trip in a few weeks. Purchased one way. We were given at the check-in excellent seats and that was great as I am tall.

✅ Trip Verified | I was a bit sceptical to purchase tickets based on reviews, but our experience went better than expected. I decided to leave a review because it seems like people only review when things go bad. We had a flight from NYC to CDMX and then to Oaxaca, and both flights were on-time and smooth, check-in was smooth, and checked luggage was received quickly. The cabin crew staff were very nice also. We enjoyed our flight. Obviously you pay for what you get. The seats don't recline, they're not as cushioned as other airlines, and you have to pay for food and drinks. My partner and I were aware of this so we prepared accordingly. If you're looking for an airline to get you to point A to point B safely, then VIVA is your go-to. If your looking for more comfort then go with another airline.

✅ Trip Verified | This airline absolutely sucks with regards to operational practices. You'd think air travel was a new discovery in Mexico as no one seems to know what they're doing or even what their co workers are doing. Then just wait til they lose your luggage (2 bags) like they did for us. On a flight from Guadalajara to Vegas we had to switch to another Viva flight by waking a 1/4 mile outdoors at the Monterrey, MX Airport. I like exercise, but c'mon. We asked two staff about baggage and were assured it would be transfered. After over a dozen calls, most because they left my wife on hold then hung up on her, she was told one bag was found in Monterrey. Initially they said they'd get it to Sacramento then that story changed and Las Vegas would be the best they could do. Best advise as someone whose flown to Mexico a few times is, don't be cheap, buy a round-trip ticket with a major airline, preferably a direct flight.

✅ Trip Verified | I bought the tickets without reading any reviews, and so i was a little nervous after I had. I was extremely impressed after my four flights with Viva. The airfare was really affordable, the staff was great, all the planes were new and very clean, and we only had one small delay, (we were a half hour late returning to Chicago) but that is to be expected with any airline when flying in and out of Chicago in the winter. I plan on flying with Viva when we return next year.

✅ Trip Verified | I had a family emergency and needed to fly home a day early. Viva refused to assist me in changing my flight or to apply some of what I paid to a new flight. $600 later for a one way flight back to Houston was upsetting but I needed to get home. After a 6 hour layover in Monterrey from Mexico City, Viva Aerobus lost my luggage when I arrived at IAH Houston airport. This was 2 days ago, multiple attempts to contact them with no reply. I was given two numbers to call which do not work and no response to my emails. I am extremely disappointed with the customer service and lack of communication and would like my luggage returned to me. I do not recommend VivaAerobus.

✅ Trip Verified | By far the worst airline I’ve ever deal with I would not take another of their flights not even for free. In 2023 an international flight with no electric outlets and seats that don’t recline. To avoid at all costs.

✅ Trip Verified | This is the worst airline. I've heard bad comments about this airline but I wanted to give it a try. I regret it now. The make you wait for hours, flight was delayed for almost 4 hours. Terrible customer service, I got stolen from my checked luggage and not one employee could give me any information on how to proceed with a report or claim. And then the only reimbursement they offered was a certificate to use with the airline. I ain't flying with this airline ever again!

Not Verified | I booked a flight in the summer of 2022. They modified my 3-day flight 3 times to the point in which I was not even going to stay there for a full 24 hours. I wanted a refund, and they asked for my American bank's swift code to process such refund. I hung up to call my bank and retrieve it. I then called the airline back, and they said they could no longer refund me and they had sent a voucher for both me and my daughter. I was upset, but called again in September to book the flight and use the voucher for new year. The man I spoke to, booked my 5-day flight for us both, round trip and said I even had a $200 balance, since January is cheaper than the summer. I just checked and there is no scheduled flight and no credit or voucher. I spoke to another agent who said on his end, he can see the credit I have but it only covers the flight to Cancun, not the flight back, and I had a $100 balance, and that in order to fly back, I would have to pay an additional $300! I had already paid $600 back in the summer just for the flight. I have the original email with my round flight status and $200 extra balance, yet they can't find it, so unless I fork in more money, I can't fly back.

✅ Trip Verified | The new A321 NEO aircraft boarded on time and the cabin was spotlessly clean. The flight attendants helped people stow their bags and were friendly and efficient. The flight was full. We left Merida on time and arrived at Tuxtla Gutierrez on time. The rows were somewhat close together, but the 90-minute flight was not uncomfortable. On VIVA Aerobus, passengers pay for refreshments, and there were few takers. Checked baggage was delivered by the time we arrived at baggage claim.

✅ Trip Verified | The flights delayed for 2 and connection 3 hours. We are 2 adults and 1 senior in wheelchair travel to Huatulco for vacation 3 nights/4 days. Because our bags has important medication for two people with health conditions and did not arrive we have called many times and emails to [email protected]. , but it did not work never either! We did not have luggage for 3 days. Additional that it was VivaAerobus mistake they did not sent them to the Resort. We must travel 45 minutes in taxi to pick up them on last day of our trip. VivaAerobus do not know about customer service. They trained employees to make excuses and pass the situation like ping pong. Nevertheless, the beaches of Huatulco are amazing and its people is very helpful and kind.