✅ Trip Verified
| Hands down the worst company I’ve ever dealt with in my life. I booked a ticket from Lima to Barenquilla with a connection in Bogota. Paid extra for hold luggage / fast lane boarding on both. Got to Bogota only to find our luggage on the caracel. It shouldn’t have been there. We were told at check in it would be transferred automatically to our second flight (in line with what we paid for). Ran to check in and were told check in was closed so we could not get on the flight. This is despite explaining that it’s clearly their fault. We wouldn’t have even gone to check in if our bags had been transferred correctly. They said “no you’re late” then said we’d have to buy another flight ourselves tomorrow. No discounts, no refunds, no hotel accommodation for tonight. Not even an apology. After complaining for 20 mins we were told we could take the bags through as hand luggage but would have to pay £104. We did, had no choice, would have cost more for a new flight + hotel. We’ve asked for our money back but they won’t respond to my emails. Unbelievably bad service from this awful company. - They sell you connecting flights but mistakenly put your bag on the carousel at the wrong airport - They don’t admit their mistakes and will charge you for every error they make - Plus they’ll happily make you pay £104 (more than the flight) or you’ll have to buy a whole new flight plus accommodation. Also they: - Purposefully sit people apart to force you to pay for seats (don’t fly if you’re a family) - Charge you £50 to get your boarding pass printed at check in. - Won’t transfer you onto a new flight if your connection is delayed. Do not fly with them if you have to take a connection. At best you’ll have to pay £104 and sprint with 15kg bags across the airport. At worst you’ll have to buy an entire new flight + hotel + pay for luggage again.