✅ Trip Verified
| I bought a ticket to Cusco from Lima using Kwiki. The night before my flight, Kwiki emailed me my e-ticket. I had no access to a printer. I went up to the customer service counter for Viva Air and asked the rep if I could use my Mobile e-ticket and she informed me it had to be printed and they could print it for 86 soles. I showed her my Kwiki confirmation email from the night before and informed her that it wasn't written on it and she said there was nothing she could do about it. I asked to speak to the manager. I spoke to the manager and showed her the confirmation and the e-ticket and she stated that it's not on the confirmation, it's on the e-ticket. She then said if I didn't want to pay 50 soles per person for them to print it, I would need to leave the airport and go look for a printer and come back before my flight left! How rude!! What kind of manager says something like that to a customer? There was clearly a discrepancy between what was on the e-ticket and the confirmation. I informed her that I only got the e-ticket the night before and showed her the date on the email and didn't have access to a printer in Lima. Her answer was " Well that means you've had at least 24 hrs to figure out how to print it." I don't know who taught this manager customer service skills, but if you want to be treated poorly by an airline, then fly viva air. I can more than afford the cost to print the ticket, but the way she handled the situation was absolutely horrible and ridiculous. Not only was she rude, but the employees who were near her were rude as well and started talking badly about my companion and I. They didn't realize that I understand enough Spanish to make out what some of the things they were saying. To make matters worse, when I asked the manager for the contact information for corporate, she told me she didn't know and couldn't give it to me. Stay far away from this airline and their rude employees and managers!