✅ Trip Verified
| Viva Ar has recently cancelled my Lima-Cusco-Lima flights and issued me a voucher minus an administrative fee for the cancellation that they initiated! The voucher has a 180 day validity. They blame the Peruvian government's attempts to control the Covid-19 pandemic and completely ignored the following arguments: First, for Viva Air to charge an administrative fee for a cancellation that they have initiated is simply outrageous and in violation of standard airline practices. In fact, if an airline cancels flight because of bad weather or a disaster due to a tornado, for example, the standard and decent practice is to give customers a full refund for the moneys paid. The Covid-19 pandemic is actually worse than any weather disaster and a full refund is legitimately due. Second, for Viva Air to arbitrarily impose a 180 day limit on the use of the voucher under the uncertainties of the current pandemic conditions is not acceptable either. As the Peruvian experience of the last 5-6 months indicates, it s completely unpredictable when it would be possible for tourists to safely travel without risking their lives or well being. Specifically, there is no certainty about any of the following: (1) Whether some airports will be open or closed and when, and what other means of transportation will be available to tourists. In fact, air, train, and bus transportation has been prohibited for weeks, on and off, in most regions, provinces, and cities in Peru. (2) What travel restrictions will be imposed and what points of interests and attractions will be open or closed to the tourists. (3) What regions, provinces, or cities will be quarantined, when, and for how long. Not knowing this, tourists may be trapped in a quarantined place for weeks. (4) Peru is actually one of the countries with more severe problems due to the Covid-19 pandemic in South America. Thus, weekly repatriation flights for U.S. citizens and legal residents have been implemented since the pandemic started according to the U.S. Embassy in Lima and the State Department STEP (Smart Traveler Enrollment Program). This alone indicates that everything related to the Covid-19 pandemic is very unstable in Peru and it is impossible to plan any travel for an undetermined period of time. (5) How long the mandatory stay-at-home order for people 65 years old or older will last, or when it will be reinstated if lifted. This is something that may affect different regions, provinces, or cities at different times, imposing a severe displacement or travel restriction on any senior traveller or tourist. In fact, I am currently a 77 years old U.S. citizen and simply cannot travel under these circumstances. In brief, Viva Air owners and administrators are using the Peruvian government attempts to control the Covid-19 pandemic as an excuse to keep their customers’ money. This is one of the most disgusting, unfair, and unethical airline practices that could ever be implemented.