Vistara

✅ Trip Verified | I recently took a trip to Srinagar and on my way back lost my phone at the airport just a while before the boarding. I panicked to find my phone everywhere which was noted by one of the Vistara airport staff named tabasshum who without any questions helped us look for our phone. Another of the airport staff member Suhaib also helped us a lot to find our phone. Both of these members helped us incredibly and sent us our phone back to Mumbai within 24hrs. They were constantly in touch with us till we got our phone and helped us with all the formalities procedures to get the phone. We are very grateful to to both Vistara airlines and specially grateful to these to staff members Suhaib and Tabasshum from Srinagar airport. We really appreciate these kind efforts. And wish to fly again with vistara airlines.

✅ Trip Verified | It was a wonderful experience flying with VISTARA. The staff are cordial, patient and extremely helpful. They serve well, the food options are top notch and the announcements loud and clear. There is plenty of leg space and the seats are comfortable. The ground are very supportive and help out whenever necessary. I had an international transfer with a transit window of less than an hour in a huge airport. But the transition was seamless thanks to the ground staff of VISTARA. And of course, in a matter of a week, I had four flights, all of which were on time, and I landed ahead of schedule every time.

Not Verified | My wife and I (who are both 76) travelled yesterday from Amritsar to New Delhi on the 10.15 flight no. 694. The service given to us was excellent and we would particularly like to commend the staff onboard and on check in.

✅ Trip Verified | Quickly becoming one of my favourite airline to travel with, Vistara treat you like a valued customer. The seat has an adjustable headrest, we were given free headphones for the IFE, a small meal was provided, all on a flight of under an hour! Also left on time and arrived early

Not Verified | Vistara has given a worst experience of travel during my journey from Ahmedabad to Mumbai on 19 the March 2023. After their confirmation regarding the extra baggage added in the PNR, they didn't allow me to board without charge of extra luggage. It was a hot discussion at the Ahmedabad airport and they treated me with totally rude behaviour and wasted 3 hours at the airport. They don't know the meaning of humbleness and the fact came out that there is not synchronization between their team. Customer team response totally disagreed by their airport team. Since last 35 days, I'm sending chasers to them but received 2 emails that to with incomplete information and denied to give the refund. Worst experience I have ever had in my life for this flight. Highly not recommended. I'm ready to share the further proof if there is a need.

✅ Trip Verified | I'd always heard good things about Vistara but never quite understood why and so I couldn't wait for my first flight with Vistara. Not only was the entire journey comfortable with the smoothest landing but I want to especially highlight the service at the checkin counter at Mumbai T2 airport. I'd got the flight timings mixed up and there was a delay at my end admittedly, panic ensued but the staff at Mumbai airport were patient and managed to allow me to board the flight to Kochi. Words can't express my gratitude to Yash, Dolly and especially Sohail sir - a man of few words but your kindness left a huge impact on me. In a sea of horror stories of domestic Indian flights, I want to thank the staff of Vistara for setting an example and keeping the customer at the heart of what you do. Will be singing Vistara's praises for a long time!

✅ Trip Verified | The seats in the premium economy are in 3-3-3 arrangements compared to the 3-2-3 in the older version of the aircraft. The seat space is similar to the economy with a little more leg space. Paying extra for the Premium is not really worth it. Sometimes the premium economy seats are cheaper only go for it, when this option is available. No wifi on-board on this aircraft, TV sets can't be tilted. If the person sitting in front of you reclines his/her seat you can switch off your screen and plan something else to do. It's the first time to see the newer version of the aircraft is worse than the older one they were using.

✅ Trip Verified | I travelled from Delhi To London with Vistara direct flight in September 2022 on Boeing 787-9. Seats were quite good and comfortable. The inflight experience is also good. The food was excellent for economy class. All the covid policies has been followed by Vistara crew . In short this company is really number one. Excellent food, kind staff, good seats, clean toilet No complaining. Worth the money. Will fly again with Vistara soon.

✅ Trip Verified | I was informed at the check in counter that there would be a half hour delay, and as I approached to the boarding gate, I was informed that there would be another half hour delay. Because of the delay, I had to reschedule my next travel. The flight took off 1 hour 38 minutes late. The inflight service and food are relatively decent. Seats are quite uncomfortable.

✅ Trip Verified | On 7th March we had a flight which was Vistara from Srinagar to Del at 15.40 hrs which would land at 16.55 hrs and Del to Goa at 18.40 hrs. Our flight from Srinagar to Delhi departed at 16.00hrs and landed at 17.30hrs by the time the aircraft could dock the bay area it was 17.50hrs. Even though Delhi airport is huge we managed to get to the security gate and got through security at 18.15hrs. Even though we knew we were getting delayed for our next flight ran to the boarding gate which was also quite far from the security area . When we reached there it was 18.30hrs and boarding gates were closed. I am well aware that once boarding gates are closed they aren't opened but since it was their flight which was delayed they and since we had already crossed security check they should have given us a call which wasn't done. Their staff didn't have any empathy towards us. When we went to collect the baggage they made us wait for 2hrs. This was our worst flight experience