Vistara

Not Verified | Vistara is India's only FSC which offers premium economy seats on selected domestic routes. Recently I flew on Vistara from Coimbatore to Mumbai, my observation is they have neat & tidy cabin, some staffs had smiling face and some don't have any cheer in their face, food was below average, lavatories were clean, IFE can be used in personal devices and was great. Overall a good flight, except that the food taste and selection has to be improved. Soon this airline is going to be merged with Air India, hence hope things will change in the long run.

✅ Trip Verified | International Travelers flying to India with a Domestic connecting flight beware of the misleading luggage allowance and terrible customer service of this Airline. Flew into Mumbai, on a long and exhausting international flight. (Those of you that make these long haul journeys know exactly how I feel) Was booked on a connecting flight to Bengaluru. The check in at Mumbai Airport started with the Business Class and Premium Economy check in counters being roped off. I had to wait to be noticed to be let in. International flights let you check in two bags with a weight allowance of fifty pounds each. International connecting travellers are given the same allowance provided their connecting flight is within forty eight hours of the initial journey for the Domestic sector. I was charged nine thousand rupees extra baggage fees for a two and and a half thousand rupee flight. I asked for the Station Manager was told there are four of them assigned but unavailable. I was not the only victim of this extra baggage fee scam, there were several other international travellers that were facing this unfair extortion. My first service experience with this Airline has been incompetent, unpleasant, unaccommodating and rude, which I was forced to pay extra for. Not something any tired long haul International traveler should have to experience, least of all pay extra for. I sincerely hope that my sharing this unfortunate experience helps you avoid it. Fair, accommodating, competent customer service, "brand loyalty" or "customer retention" is not a priority here.

✅ Trip Verified | UK857 evening flight 9.30 pm from Mumbai to Bengaluru was the finest due to Vistara staff who were cheerful, professional and warm. Felt good keep it up Vistara and wishing you all the best.

✅ Trip Verified | Bombay to Dabolim, Goa on A321 in Business Class. Vistara is the best premium domestic airline in India today. Our aircraft was brand new and fitted with flatbed seats in Business Class (I reckon this aircraft is meant for international destinations with longer flight times). Onboard service was excellent and the overall flight experience was pleasant.

Not Verified | Overall a fantastic experience with Vistara though the flight was delayed by half hour. The check-in was smooth and quick, the in-air experience was fantastic, there was a wide selection of meals and desserts on offer. The Vistara A321 is perhaps the only flight in which you can experience lie flat seats and a nice big IFE screen in domestic flights within India. The service was prompt and pleasant. Just a few things which could add to the experience - a wider selection of content would be needed for international routes, the content on offer was great for a domestic hop but thin in case the same selection is offered for an international flight. The Encalm lounge in Delhi is a improvement over the previous lounge but still not comparable to the one in Mumbai. I ended up leaving immediately and preferred to use the Amex Lounge over this.

Not Verified | Worst experience and that’s with a premium ticket, don’t ever fly with Vistara, they lost my luggage and no updates since 3 days now. They are really useless, inefficient staff working and least bothered. The transit experience from Mumbai was total chaos.

✅ Trip Verified | Vistara has for some time been the benchmark in Indian aviation with amazing service and attentive staff. Unfortunately due to personal issues, I was unable to fly for the last 4 months of so and was happy to be back in the air for a trip to Delhi on Vistara. I blocked the first row of economy class since the fare difference between economy and premium economy was quite high for the travel date. While the ground experience remains consistently good pre and post boarding. the in-air experience in economy has been quite degraded. For a morning 6 am flight, Vistara did not offer tea/coffee in economy class. The breakfast was very poor and my omelette was inedible. No condiments except a small roll and butter on offer. Now coming to the Club Vistara program. I called up Vistara, 2 weeks prior to my flight, as I had 2 Upgrade vouchers and wanted to use one and asked them to recommend a flight on which I could use my upgrade voucher (any flight and ok with either Eco to Prem Eco or Prem Eco to Business) and I was told that no upgrades available even 2 weeks before flying. Imagine my surprise that i could see at least 2-3 empty seats in premium economy in the flight i was traveling in.

✅ Trip Verified | It was an utterly awful experience from start to finish. I fly this route a lot, usually with Emirates or Qatar and had read some good things so thought I’d try out Vistara business class. The fun started at boarding in Dhaka where there was no business priority and an approx. hour queue to clear security in to the gate where three separate flights were taking off from. Dhaka is an old airport with security at the gates but other airlines manage it just fine. There was only one Vistara employee checking boarding cards and when I asked him about Business priority and told him I would miss the flight he just shrugged and walked off. I only made the flight by taking my life in my hands and queue jumping, nearly causing a riot in the process. The flight Dhaka to Delhi is Premium economy not business - the seat is even labelled as such. Transfer at Delhi very odd - despite having a boarding pass I was escorted to the transfer desk to be given another one. I couldn’t access the WiFi as I hadn’t been sent the code I apparently needed (and no one on board has any). And then having paid $20 for it; it cut off halfway through (despite being advertised as ‘whole flight’) and I had to pay again! And then to cap it off, on arrival at Heathrow the business class bags came off last rather than first, which felt like a good summation of the whole experience. Never again.

✅ Trip Verified | Great experience! Vistara crew were super friendly and also helped me get back my travel accessory when I left it in the flight. Special mention to Mr. Anil Hegde, who went out of his way to help me get back my travel accessory in the midnight! Great team work

✅ Trip Verified | Not what is expected of a full-service airline that isn't cheap. Decent leg room is the only thing we could compliment about. Very rude cabin staff, running out of food options and delayed flights are just some of the pain points. No Wi-Fi option or infotainment system available. Not recommended when cheaper and better options are available.