Vistara

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 256 reviews
7/10
4 star Skytrax Rating
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10/10

"one of the best experiences"

(India)

Trip Verified | Delhi to Ahmedabad. Had one of the best experiences. Comfortable seats, cordial staff and the most amazing breakfast served in flight. Three cheers to Vistara for this. Not only was the food tasty, but was served piping hot. Presentation was great and the cherry on the cake was the aromatic hot tea in the end. Loved it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Ahmedabad
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

13th April 2018 : Vistara response

Hi Mridula, we're glad you had a fantastic overall experience flying with us. Look forward to welcoming you on board again, soon! Keep flying the new feeling :)

10/10

"best inflight experience"

(India)

Trip Verified | Cochin to New Delhi. Fabulous. The best inflight experience. Great food choices, well trained staff make the service a memorable trip for passengers. Keep going and keep shining. The best in India and kudos to the entire team.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCochin to New Delhi
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

13th April 2018 : Vistara response

Hi Jerril John, we're delighted to know you had a wonderful experience flying with us. Looking forward to many more flights together. Keep flying the new feeling :)

10/10

"in-flight service superb"

(Canada)

Trip Verified | Flew Vistara for the first time during a recent visit to India from Cochi to Delhi. Not difficult to tell that Singapore Airlines is involved as a partner in this airline. Check-in, boarding, and in-flight service were all superb. Flight was on-time and bags reached the carousel before we did. vistara doesn't have as extensive a network as the other Indian airlines, but seem to be in expansion model. Great airline!
AircraftA320 neo
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteCochi to Delhi
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

13th April 2018 : Vistara response

Hi G Firth, we're delighted to know you had a wonderful experience flying with us. Looking forward to many more flights together in the future. Keep flying the new feeling :) #FlyTheNewFeeling

9/10

"overall I was impressed"

(United Kingdom)

Trip Verified | First time flying with Vistara from Delhi to Bhubaneshwar, and overall I was impressed. The gentleman at check-in was extremely professional, courteous, and helpful, as were the rest of the staff. The aircraft was modern and clean. The only small downside on the whole flight was the fact that they run their own rewards program, rather than being integrated with existing international programs ie Flying Blue, or Star Alliance - hence after 15 flights so far this year, I have still only been credited with 13 of them.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Bhubaneshwar
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

13th April 2018 : Vistara response

Hi T Thomson, your feedback has been noted and shared with our team. We're glad our team assisted you well and are happy to know about your wonderful experience flying with us. Look forward to welcoming you on board again, soon :) #FlyTheNewFeeling

8/10

"a different experience altogether"

(India)

Trip Verified | New Delhi to Mumbai. Flying with Vistara is a different experience altogether. Flying in UK963 from New Delhi to Mumbai was good. The staff was friendly. Even the flight attendants were helpful. Food option was both Veg and Non Veg servings. Local delicacies were served during the flight which is unique to Vistara. The plane was clean and tidy. The only con for the flight was a lack of In flight entertainment.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew Delhi to Mumbai
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

13th April 2018 : Vistara response

Hi Vaibhav, your feedback regarding the inflight entertainment has been noted and shared with the concerned team. We're delighted to know about your wonderful experience flying with us. Look forward to welcoming you on board again, soon! #FlyTheNewFeeling

10/10

"really wonderful flight"

(United States)

Trip Verified | Varanasi to Delhi. I had a really wonderful flight with Vistara. It was slightly more expensive than budget options, but offered a wonderful snack (a large samosa and a chocolate muffin), a cup of decent coffee, and a small water bottle, all for free. It was a bit unexpected and very delicious. All staff had great manners and I felt very comfortable, despite seats that were a little weak on cushioning. Would recommend.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVaranasi to Delhi
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

13th April 2018 : Vistara response

Hi C.Haltin, we're delighted to know you had a wonderful experience flying with us. Glad to know you enjoyed the inflight snacks and coffee. Looking forward to many more flights together :) #FlyTheNewFeeling

10/10

"cabin crew members were co-operative throughout"

(India)

Trip Verified | Vistara, what a blessing in disguise. I was travelling with my infant daughter alone and this fact was taken note of right from the entry gate of Ranchi airport to exiting the gate of New Delhi Airport. The airport staff and cabin crew members were co-operative throughout. I am a frequent flyer, this has been the best I've experienced till now.
AircraftUK 734
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRanchi to New Delhi
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

13th April 2018 : Vistara response

Hi Shilpi, we're glad our team assisted you and your daughter well. And are delighted to know you had a wonderful experience flying with us. Looking forward to many more flights together :) #FlyTheNewFeeling

10/10

"such nice experience"

(India)

Trip Verified | Mumbai to Delhi. The food is included in fare with Vistara. It was Ekadasi from Hindu calendar, of course I follow this. Air hostess offered me khichdi food, after noticing that i told her that i can't eat khichdi. I believe that she understood that i don't want to eat Khichdi. So she offered me her food box, then i told her, today i can't eat rice in any form. She apologized & after some time some how she offered me some fruits & cookies to eat. Really appreciable for what she did on right time. I don't know whether airline trained air hostess for this or it was her initiative. Thanks to Vistara for such nice experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Delhi
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

13th April 2018 : Vistara response

Hi Mr.Sharma, we're delighted to know our crew assisted you well, and are glad you had a pleasant experience flying with us. Looking forward to many more flights together in the future :) #FlyTheNewFeeling

8/10

Vistara customer review

(India)

Trip Verified | Delhi to Mumbai. Vistara’s service is aimed at a premium overall appeal. The website interface is smooth, although the app could be better designed. Web check-in is smooth, and you don’t need to pay extra to pre-reserve a window/aisle seat of choice. Even spot check-in is easy, bag drops are always hassle free even in busy terminals like the T3 at New Delhi. The seats have comfortable leather. Leg and knee room is among the best, and you also get a coat hanger hook. However, no in-flight entertainment is a disappointment for a premium full-service airline. The food options are changing, and still remain decent. However, they were better when Vistara began, even though they still remain better than Jet Airways and Air India. The staff is very helpful and amiable, and offer extra pillows and blankets. This was also the only domestic flight to offer a welcome drink in the Economy Class. Vistara is the best domestic airline in India in terms of quality, hospitality, cleanliness. The only thing really off-putting are the very few flights that they have right now even on popular routes, and the lacklustre Club Vistara membership programme.
AircraftAirbus A320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Hats off for such amazing support"

(United Kingdom)

Verified Review | My parents travelled this morning with Vistara from Hyderabad to Delhi with connection to London via a different airline. The connection time we had between two flights was only 1 and half hours and we were made aware that the luggage had to be collected in Delhi and then checked-in again in the other airlines to London. As my parents were travelling for the first time, they started panicking as they do not have enough time to collect the luggage, got to the other airline desk for check-in , immigration and to the gate. But Vistara Airlines helped and checked in the luggage in business class so their luggage would come first and they can collect immediately when they come out. They made my parents feel comfortable during that flight and arranged staff to assist them to reach the other flight on time with best support an airline can offer. Hats off to Team Vistara for such amazing support.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHyderabad to Delhi
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes