Virgin Australia

MEL-LAX in Economy. Leg room was not bad considering I'm 6"3. Seats are pretty hard. Customer service was average the food was terrible. Entertainment is average and my screen kept freezing - there really isn't a large selection of movies.

Premium Economy from Sydney to London VA to Abu Dhabi then Etihad Economy class to London. The SYD- AUH leg being 2/3rds of the flight was definitely worth the extra money - particularly the extra backrest angle and legroom was a huge improvement over standard economy. What really lets it down however is a very hard seat cushion - I had to fold a blanket and put that down to make it bearable. Codeshare with Etihad - poor. A real shock to go back to standard economy which is very standard with Etihad their service is rubbish food a joke entertainment system poor - it really was like going back 10 years. I would go V Australia again if the price is a fair bit cheaper than other PE options (which for this case it was) but not if it was the same price.

SYD to LA with my wife. On our return flight from LA the breakfast had run out and crews were forced to make some sort of pancake which was inedible. After a long night of barely any sleep we were hungry and looking forward to breakfast. We went to the US for a 3 weeks holidays and on our return flight we found the entertainment was exactly same as our outbound flight. Considering such a long flight time I think VA should consider updating their entertainment package more regularly. We found some staff were not well trained. For long flights I think more experienced staff should be considered. Overall I think VA is quite overrated based on the service that we had received.

BNE-LAX return. Cannot believe the quality of service on both legs from cabin crew and ground crew. Only minor problem was seat comfort but used the blanket and solved the problem. Both flights on time for departure and landing. Food was excellent and they will be my preferred airline from now on.

Adelaide to Cairns with a stop over in Brisbane. The flights were each 2 hours the seats were comfortable and the flight crew were very friendly.

Comfortable economy seats between Australia and Los Angeles. The entertainment system is packed with films/tv shows and games. The food AUS-USA is generally pretty good but below average between USA-AUS. It was a great flight.

I flew with my two children from Sydney to Abu Dhabi return. The flight over was difficult as my knees pushed into the seat in front. My entertainment system didn't work properly neither did my sons and the man sitting next to me - his didn't work at all. The food was barely edible. Staff were nice and helpful. The return was in a much newer nicer plane. The entertainment system worked well and the seats were much better. The food was genuinely inedible. There was supposed to be some drinks and small packets of chips available for those who couldn't eat the food - there was none.

Premium Eco Melbourne to LA and then picked up the US partner Delta for the LA-New York leg. The VA part was great I'm tall and found there was a good amount of legroom the food was average and the cabin service fine - non intrusive but attentive when needed. VA needs to get rid of Delta as a partner. Rusting plane dirty aircraft cramped seats rude cabin crew who managed to be worse than the ground crew.

My daughter and her boyfriend flew Sydney to LAX - on the return flight they were flying as "family & friends" which meant standby (a standby ticket had been purchased). One expects to not always get on the first flight but they were stranded in LAX at the airport for 8 days! When I called the airline to ask for help in getting them out of LA I was simply told they would have to pay the one way regular fare to get on the plane. At this time one way was anywhere between $1600 - $2100 each - I said they don't have that kind of money the agent just simply said 'well then I guess they should borrow it from someone"! His mother had had enough of this nonsense and used her business points to book them out of LA on QANTAS as I'm sure they would still be stranded in LA. I fly home to Australia on a regular basis and will never be using this airline. That was a perfect example of a company that simply did not care and absolutely has no customer service.

BNE-LAX-BNE. Chose V mainly to avoid the Brisbane-Sydney connection that most airlines wanted to send me on. Flight out leaves mid-morning (10-ish) and 3 hours in they are trying to get you off to sleep - quite bizarre really but plenty of people looked like they were getting some shut-eye - I got none all trip. However I was quite happy to watch and play with the RED entertainment system which was magic - loads of new films doco's games and music. Flight back much better leave midnight quick food service and off to sleep for a few hours at least. Seats on the 777-300 seemed quite wide compared to other planes I have flown internationally. We chose middle section (3 across) so we wouldn't need to climb over strangers to get to the loo. Seat cushions were a little solid to sit on and I used a cushion to alleviate the (literal) pain in the bum. Food both ways was OK at best nothing special. The highly promoted snack bar was a poor joke. A few packs of chips cans of Pepsi and a bottle or two of water. It actually took me a few trips around the galley area to work out where it was. Service from crew was efficient-ish without being overly friendly or even mildly attentive. They seemed to be around when needed - meal times landing seat belts on time etc but disappeared outside those times. Getting a coffee on the return leg was one challenge too far... All in all I would fly V again if the price was right. Pros - new planes entertainment system seat width. Cons - food attention to detail by staff and seat base comfort.