Virgin Australia

Prior to purchasing my ticket I spoke to a V Australia representative who told me that my fare would allow seat selection prior to the flight. However when I called back to make my seat selection I was informed that I could not. When I politely and calmly asked to speak to a supervisor I was told the supervisor would not speak to me. This is unacceptable customer service.

BNA-LAX-BNE Economy. Flights and onboard service excellent - cannot say the same for LA staff. 12 hour delay without any direct communication beforehand. Placed at hotel at midnight due back at airport 6.30am. no meal arrangements. Staff must be aware they are dealing with strangers to LA when advising of relocation to hotels etc. Completely spoiled an otherwise top experience.

Brisbane - LAX - Brisbane - Premium Economy. Enjoyed both flights. B777 very quiet noise cancelling headphones and great selection of movies. Seats reclined enough to get to sleep. Food was ok. Bar service good idea but as the bar is between the 2 toilets it is difficult to access or walk through especially when food service is on. Staff excellent. Loved the coloured strip lighting too.

SYD-LAX-SYD Economy. The food and cabin crew were very good both ways. The seats are comfortable and inflight entertainment is brilliant. LAX-SYD we had a pair of seats in row 52 at the rear where my wife had a window seat and I had an aisle.

The cabin crew and ground crew are anti-children. Neither would allow us access to an infant bassinet. The crew manager said that I was being disruptive for asking. During the flight the crew invented rules about standing and sitting zones but only enforced them for the toddlers.

Melbourne-LA found entertainment and leg room fantastic service what you would expect in any service industry. Return we also found consistency with the service and food to be good.

SYD- LAX was ok. Seat was uncomfortable food disappointing (I'm not a fussy eater when it comes to airplane food). LAX to SYD very disappointing! Once again the food was poor. My seat would not recline back. I asked one of the attendants to look into it but she never came back to assist or offer to move me in another seat - on the way to the toilets found a person who had 3 seats all to himself. So the entire 14 hour flight my seat was reclined up while the seat in front of me was reclined forward. Very uncomfortable! In addition my blanket wrapped in plastic was dirty. I think V Australia is focussed too much on giving a 'cool' impression to their customers. But really they should focus on serving the needs of their customers.

Brisbane to Los Angeles return. Fantastic service friendly crew. More legroom than other airlines. Great service in Los Angeles prior to departure. Would fly them again no question.

Abu Dhabi to Sydney on V Australia in Business Class. I was very disappointed with the Business seat configuration for lack of privacy. Food was great however limited free dining options and some wines were claimed to not be served on the sector despite no indication of that in the menu. Waited 20 minutes after getting on board to even be asked if I wanted a drink! Waited and waited for another despite there only being 16 people in the cabin. This was an Etihad Airways codeshare but it should not mean reduction in quality or service!

Business Class LAX-Brisbane-LAX. 2x3x2 seating seat/bed comfortable with excellent IFE. Inflight service and food is excellent and superior to other carriers on this route. The menu is extensive. Wonderful presentation and taste. There is a non stop bar. Staff seem to love their job.