Virgin Australia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 995 reviews
5/10
4 star Skytrax Rating
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8/10

Virgin Australia customer review

(Indonesia)

Took return flight from Sydney to Hobart and really enjoyed the trip. The price was very reasonable and the cabin staff were very professional and friendly. Check-in process was quick and easy. I will definitely recommend flying Virgin Australia as the service has improved a lot since my last flight with them in 2011.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Virgin Australia customer review

(Australia)

SYD-LAX. Poor service had to chase drinks when crew went for their break warm water was left on shelf next to toilets for you to help yourself. Return no better. Again to hydrate during trip water was on shelf next to toilets but was again warm due to being under a light in a confined space. Other airlines at least have the water come through a dispenser not Virgin it is left in a jug for anybody and everybody to help themselves to and breathe and cough all over. Food was very average. Blankets supplied and appreciated as was very cold during flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Virgin Australia customer review

(Australia)

I have flown with them a lot since they launched. Lately however I have noticed a distinct downward spiral in their service levels. I flew SYD–DPS return last week. The flight over is ok as its during the day. Take a book or your own entertainment as they have removed the seat back TVs. There are no ipads available either so its staring at the back of a seat for 6 hours. They do now serve a free meal however it is tiny and looked pretty bad. I opted not to take the meal. The main problem I had was my return flight. It departs at 10.10pm from DPS arriving at 6.10am SYD. Being an overnight flight you would hope that there is a blanket and pillow for you. There wasn't and the flight was freezing. Again no ipads available. Staff were nowhere to be seen and when they were seen were irritable. Service levels need to improve. One last issue was the pilots didn't address the plane at all. Its a small free service which would make a big difference!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Virgin Australia customer review

(Australia)

Recently took a flight with family (including 4 yr old daughter) from MEL-LAX-MEL. Overall good value for money. Aircraft very clean and IFE good. Above all cabin service was excellent (much better than Qantas I must say) and crew were attentive and helpful. Meals were pretty average airline food and seats were a bit cramped. But I will fly with them again when the situation calls for it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Virgin Australia customer review

(Australia)

MEL-BNE front row of economy due Platinum status and was offered breakfast wrap with coffee. Arrived in Brisbane on time and baggage delivered promptly. On return decided to use upgrade and allocated seat 1D for return. Dedicated crew for business passengers welcomed onboard by name and offered juice or water prior to take off. Once underway the service was terrific. Onboard snack was either a warm tart with salad or smoked salmon with fresh fruit. Coffee and tea also offered and water runs wre regular. The entertainment is via tablet - however the earplugs provided aren't up to scratch. Hard to hear the movie and spent some time trying to adjust the earplugs.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Virgin Australia customer review

(Australia)

Flew ADL-MEL-Gold Coast last weekend Gold Coast-SYD-ADL on the way home. Virgin you need to work on your connecting flights - booked online so I assumed I would have enough time. On the way there 15min delay was assured by flight attendants that I'd have time to make it to the gate - wrong I sprinted from one terminal to the other and they told me the gate had shut. Young lady at the gate got me a flight first thing the next morning and arranged accommodation. On the way back there was a 5min delay and the only reason I made my connecting flight was that the gate was the next one down. Apart from that - seats are a bit rigid but not too bad didn't buy any food or drink.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Virgin Australia customer review

(Australia)

ATR 72 TSV-CNS. Very nice interior of aircraft but seat was feeling uncomfortable at the end of the 50 minute trip. Was served a snack and choice of cold drinks including water juice beer or wine. Never had anything like that on Virgin Blue.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Virgin Australia customer review

(United Kingdom)

We travelled on several flights from Sydney to Cairns to Ayers Rock to Melbourne in March 2013. All flights were pretty much on time planes were quite clean and cabin staff pleasant. Drinks and snacks were well served. We booked extra legroom on all these flights and being by the wing exits these also had the advantage of no recline intrusion from the seats in front. Check ins were good and one admin error on one leg was dealt with without a drama. Prices were OK and we'd gladly travel Virgin Australia again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Virgin Australia customer review

(Australia)

MEL-ADL-MEL. Quick trip to Adelaide from Melbourne. Embraer 190 on MEL-ADL leg. Great aircraft and staff were terrific. Flight left on time and landed 5 mins early. Flight back to Melbourne was half full and ended up in aisle seat with no one next to me. Again staff were great and served an excellent breakfast with fruit and nuts fresh milk and an apple. Virgin lounge in Adelaide very good with pancakes and juice with fresh fruit.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Virgin Australia customer review

(Australia)

Travelled with VA as the final leg of an Etihad booked return flight between Sydney and Dublin. The difference between the Etihad flights and the VA flight is immense! Upon boarding the staff are cheery relaxed and friendly. All of your amenities a blanket and a bottle of water are waiting at your seat and they immediately walk through the cabin before take off asking if anyone needed anything else. The plane was comfortable nicely lit temperature was fine food was delicious and the staff passed through the cabin regularly with drinks. There was a small snacks section at the rear of the cabin with plentiful snacks drinks and a water tap. The entertainment system wasn't as vast as Etihad's in terms of choice but everything else about the flight was so pleasant that it really didn't matter. Highly recommend Virgin Australia and the only shame is that they have partnered with Etihad and I will absolutely not fly with Etihad again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes