Virgin Australia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 829 reviews
5/10
4 star Skytrax Rating
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7/10

Virgin Australia customer review

(Australia)

SYD-LAX and LAX-MEL. Outbound service just OK. Entertainment system froze and it took almost two hours to get it working again. Attendants were apologetic and tried their best to fix the situation but seemed very harried and stressed. Three hours of non-stop turbulance made it very hard to sleep. Food was poor. I loved the entertainment system (Once it started working). B777 great cabin design and nice mood lighting. Inbound flight was much better. Left on time friendly staff landed early. Very pleased with this flight. Food was still not great though.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Virgin Australia customer review

(Australia)

MEL-HKT Economy class. Packed flight. Plane layout design colour sceme etc is modern fun and unusual. Staff young enthusiastic but slow with everything. IFE excellent - new release movies and entire series of TV shows. First meal service slow but great food - modern Australian with Italian influences. V Australian doesn't really seem to know where it fits or what it wants to be (they are cancelling all HKT and JHN services next month) but they represent value for money and a fresh approach to long-haul flights.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Virgin Australia customer review

(Australia)

Phuket to Melbourne seat 5K Business. Crew (almost all female) were trying hard and much improved on earlier flights but a bit folksy over familiar and lacking sophistication. I do not appreciate being addressed as "love" "darling" and similar monikers. PA announcements mostly unnecessary and disturbing. We do not need to be informed that the crew are "fabulous." (They're not.) Beverage service and selection good. Serving soft nuts and dried fruit with drinks was not a good start. Food service average to poor. In fact every aspect of the food selection and presentation needs a review. It was very disappointing. IFE excellent and the noise cancelling head phones are my new favourite toy. They're amazing. The seat narrow and a bit hard for sleeping. The 2x3x2 configuration not popular. Overall disappointing but fair value. Finally can we be left alone to sleep as long as possible? Why wake us (prior arrangement for no breakfast) until absolutely necessary?
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

Virgin Australia customer review

(United States)

Economy Class LAX-SYD-CHC returning CHC->MEL-SYD-LAX. Our original flight was changed three times prior to departure date due to changes in their schedule .Chaos at LAX departure gate. Noisy crowded unable to hear announcements. Were not told that we needed an Australian visa to pass though their airports! Found this out at the check-in counter and were sent to a computer to apply and pay a fee then back in line to check-in. Very inconvenient. Would have been nice to know in advance that we needed to check-in and get boarding passes and go through security at each airport. Our connections were only about an hour and it was very stressful running to catch each flight. Pacific Blue and Virgin Blue flights were less than comfortable. V Australia was OK but food was pretty sad and they left our trays on for over 45 mins. Only the great entertainment system saved the 13 hour flights from being unbearable.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Virgin Australia customer review

(Australia)

Economy class MEL-LAX and LAX-BNE. Outbound flight was OK without being brilliant. Seats get a bit hard after a couple of hours. Seat pitch good compared to Virgin Atlantic. Meals were reasonable for Economy. IFE very good probably the best part of the flight. We were not impressed with the departure lounge at LAX very cramped. All things considered V Australia represents reasonable value for money without being a wonderful flying experience.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Virgin Australia customer review

(United States)

Great price business class LAX to Brisbane. No online option during booking to select seat. Discovered I was required to call to reserve a seat. Got last and worst seat left. Rude staff at LAX for check in able to share lounge. Seats narrow and hard for a bed. United airlines seats much more comfortable for sitting and sleeping. Superior selection of electronic entertainment mitigated other factors. Returned with window seat 2 across much better than the 3 across between a snorer and insomniac.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

Virgin Australia customer review

(Australia)

I flew Christmas 2010 Economy MEL-LAX. Given that the flight was on Christmas day they were generous enough to offer us a small present. The only negative aspects on this flight were the food and the seat. The food was horrible. The seat cushioning was too hard. After 2 hours it became incredibly uncomfortable and unbearable to sit down. Walking around the cabin and applying cushions temporarily eased the pain but it was too hard for a 14 hour flight.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Virgin Australia customer review

(Australia)

Business Class SYD LAX via BNE. Amazing service and great aircraft. Connecting through BNE is a pain especially with the direct service from SYD but not a hassle and the earlier arrival time at LAX worked better for me. Great value for money I would fly them over Qantas United or Delta on the same route.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Virgin Australia customer review

(Australia)

Economy class SYD LAX return. Staff friendly and generally attentive. Food fine with at least three choices for dinner. Water bottle given out at beginning of flight. On flight to LA was offered a snack at some point between dinner and breakfast (but not on return flight). If you want water later you need to get it yourself at 'snack bar' - no bottles thought pour water into a cup. A bit slow in picking up trays after meals. In flight selection great. Good selection of movies.
Seat TypeEconomy Class
Value For Money 12345
yes